O2 Reviews

"Absolutely useless and incompetent. I opened an account some years ago for my son and this contract ended last year Nov time. He then asked to transfer the account into his own name on a new sim only contract which they apparently did and the old number was discontinued, we then received a demand for payment even though the old account had been closed and disconnected, they then refused to transfer the account until we settled which we sis, we then receive demands from Moorcroft debt recovery for a pathetic sum of \u00a310.50 ???, we then called again and they said there had been a mistake and the case was dropped, he than had use of the new account and all seemed well, i then received yet more demands for a payment of now \u00a314.50 on this dead account that was no longer in use, i complained and was once again promised it had been rectified, i had since opened a dispute through Resolver and uploaded all my evidence along with my complaint and was promised 7 days in which they would contact me, that was 2 months ago and i have heard nothing but have since received yet another demand from Moorcroft debt recovery for a new bill of now \u00a316.17 ???. I owe this pathetic company absolutely nothing and in fact was refunded for overpayments after paying for their fictitious bills. Steer well clear.."

"Absolutely useless and incompetent. I opened an account some years ago for my son and this contract ended last year Nov time. He then asked to transfer the account into his own name on a new sim only contract which they apparently did and the old number was discontinued, we then received a demand for payment even though the old account had been closed and disconnected, they then refused to transfer the account until we settled which we sis, we then receive demands from Moorcroft debt recovery for a pathetic sum of \u00a310.50 ???, we then called again and they said there had been a mistake and the case was dropped, he than had use of the new account and all seemed well, i then received yet more demands for a payment of now \u00a314.50 on this dead account that was no longer in use, i complained and was once again promised it had been rectified, i had since opened a dispute through Resolver and uploaded all my evidence along with my complaint and was promised 7 days in which they would contact me, that was 2 months ago and i have heard nothing but have since received yet another demand from Moorcroft debt recovery for a new bill of now \u00a316.17 ???. I owe this pathetic company absolutely nothing and in fact was refunded for overpayments after paying for their fictitious bills. Steer well clear.."

"Absolutely useless and incompetent. I opened an account some years ago for my son and this contract ended last year Nov time. He then asked to transfer the account into his own name on a new sim only contract which they apparently did and the old number was discontinued, we then received a demand for payment even though the old account had been closed and disconnected, they then refused to transfer the account until we settled which we sis, we then receive demands from Moorcroft debt recovery for a pathetic sum of \u00a310.50 ???, we then called again and they said there had been a mistake and the case was dropped, he than had use of the new account and all seemed well, i then received yet more demands for a payment of now \u00a314.50 on this dead account that was no longer in use, i complained and was once again promised it had been rectified, i had since opened a dispute through Resolver and uploaded all my evidence along with my complaint and was promised 7 days in which they would contact me, that was 2 months ago and i have heard nothing but have since received yet another demand from Moorcroft debt recovery for a new bill of now \u00a316.17 ???. I owe this pathetic company absolutely nothing and in fact was refunded for overpayments after paying for their fictitious bills. Steer well clear.."

"Absolutely useless and incompetent. I opened an account some years ago for my son and this contract ended last year Nov time. He then asked to transfer the account into his own name on a new sim only contract which they apparently did and the old number was discontinued, we then received a demand for payment even though the old account had been closed and disconnected, they then refused to transfer the account until we settled which we sis, we then receive demands from Moorcroft debt recovery for a pathetic sum of \u00a310.50 ???, we then called again and they said there had been a mistake and the case was dropped, he than had use of the new account and all seemed well, i then received yet more demands for a payment of now \u00a314.50 on this dead account that was no longer in use, i complained and was once again promised it had been rectified, i had since opened a dispute through Resolver and uploaded all my evidence along with my complaint and was promised 7 days in which they would contact me, that was 2 months ago and i have heard nothing but have since received yet another demand from Moorcroft debt recovery for a new bill of now \u00a316.17 ???. I owe this pathetic company absolutely nothing and in fact was refunded for overpayments after paying for their fictitious bills. Steer well clear.."

"Absolutely useless and incompetent. I opened an account some years ago for my son and this contract ended last year Nov time. He then asked to transfer the account into his own name on a new sim only contract which they apparently did and the old number was discontinued, we then received a demand for payment even though the old account had been closed and disconnected, they then refused to transfer the account until we settled which we sis, we then receive demands from Moorcroft debt recovery for a pathetic sum of \u00a310.50 ???, we then called again and they said there had been a mistake and the case was dropped, he than had use of the new account and all seemed well, i then received yet more demands for a payment of now \u00a314.50 on this dead account that was no longer in use, i complained and was once again promised it had been rectified, i had since opened a dispute through Resolver and uploaded all my evidence along with my complaint and was promised 7 days in which they would contact me, that was 2 months ago and i have heard nothing but have since received yet another demand from Moorcroft debt recovery for a new bill of now \u00a316.17 ???. I owe this pathetic company absolutely nothing and in fact was refunded for overpayments after paying for their fictitious bills. Steer well clear.."

"I still have no service, 3 days later PAC sent number blocked, no contact from them usual AI messages \ud83d\ude44"

"I came on holiday to France and received the message welcome to France etc, use your data as you would back in the UK etc.......\r\nAbsolute rubbish. I have no data coming through. I'm stuck in France and I'm having to use my friends WiFi because I can't access my data. I've checked my O2 account and it says I have 25gb of data available??!!\r\nOver 4.5hrs of chat with 'experts' who couldn't help, I was put through to the international helpline and 45 minutes of wasted time...... To be told they've put through a ticket!!!!!! If it's not resolved in 24hrs I'm to contact them again!!\r\nNo chance. I'm going to find another network when I get back to the UK..... What a waste of time. Worst customer service. Before O2 took over my Virgin account this would have been sorted out straight away.........\r\nIf I could give no stars I would!!!!"