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Nustone Reviews

4.2 Rating 125 Reviews

81 %

of reviewers recommend Nustone

Company Reviews

4.2

Based on 125 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Nustone:

Trusted by the trade and budding DIYers across the UK, we are a one-stop-shop for quality exterior and interior Natural Stone Paving and Porcelain Paving.

We have come a long way since our humble beginnings back in 2007 and, with over 100,000 customers across the UK, we love to help create unique spaces! All members of our customer service management team hold years of experience in the homes and gardens industry, meaning that, when you choose Nustone, you’re dealing with professionals.

“Brilliant”, “helpful”, “polite”, “value for money”, “quality product” … We don’t want to toot our own horn but these are just a handful of phrases our customers have muttered that left a smile on our face! Here at Nustone, providing a quality product at competitive prices has always been a focus because a beautiful home doesn’t have to cost the earth!

Better Paving. Better Prices!

Visit Website

Phone:

1206 700 599

Email:

vinnie@nustone.co.uk

Location:

Dobbies Lane, Marks Tey, Essex
CO6 1EP

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Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over 10 percent of slabs were broken. Delivered late and as they were delivered late I was unable to check the tiles and by the time I could do that I was told nothing could be done as it was past the timeframe you allow for even though you didn’t deliver to your time frame. I will actively encourage others to not order with you!”

Hi Kerone, We're sorry to hear that you had some breakages in transit and we have a simple claims procedure to follow for this so that we can refund or replace anything affected. I can see that we got your goods delivered in 3 working days and we are always happy to chase up our couriers on any deliveries which are a little behind. If there is anything else we can do for you in the future, please don't hesitate to contact us again. We would be happy to help. Kind regards, The Nustone Team

“Excellent service and product. Will use again.”

Hi Andrew, We're glad that we've been able to provide you with a high-quality of service and product. We look forward to hearing from you again in the future!

“Great to deal with, no issues at all”

Thank you for your order with us Andrew. We always love to hear that everything has gone smoothly!

“Very efficient slabs arrived a day earlier than planed 👍”

Hi Lorraine, Thank you for your order with us. It's great to hear that we were able to get your delivery to you nice and quick and we hope that you're enjoying your new patio space!

“I am super impressed with Nustone, and in particular Jack, who was really helpful and patient as we had a number of back and forth queries. We eventually ordered our slabs with a requirement to be delivered within a few days and although we were promised it would be delivered by the Wednesday the following week, they arrived on Monday! Under-promised and over-delivered! Expectations truly managed. Not only were Nustone efficient, I received my delivery with two broken slabs and their post-sale service was as equally impressive as their pre-sale service. Broken slabs promptly refunded. If, like me you do a lot of research and reviews before buying online, I cannot recommend Nustone enough - should definitely be your first and only port of call. Only go elsewhere if they don’t have your items in stock - that is how highly I recommend Nustone. Well done and keep up the good work!! Oh, the slabs were of great quality and exactly as I wanted as well - bonus ;-D”

15 minutes ago Hi David, It's great to hear from you! We're glad that we were able to exceed your expectations and provide you with the high-quality service that we strive for! It's been our pleasure to answer your questions and if there is ever anything that we can do for you in the future, please don't hesitate to contact us again! Kind regards. The Nustone Team

“Very professional and speedy service even in these difficult times”

Thank, Martin! We've been working hard to keep up our regular levels of service during the lockdown and we're glad to hear that the hard work is paying off! :)

“Quick delivery and well packaged with no damages.”

Thank you for your order with us, Anouska. We're glad that your goods have arrived quickly and without any damages! Kind regards, The Nustone Team

“Ordered online a crate of Indian Slate/Stone at the start of "Lockdown" Ordering and delivery was dead easy, Arrived really quickly and the driver was very helpful. Will order again in the future. Thanks for a good service.”

Thank you for your kind words. We're glad that the process was nice and simple and that your goods arrived in good time! We look forward to hearing from you again in the future. :) The Nustone Team

“Even during these difficult times the service was first class.”

Thanks, Glynn! We're all working hard to ensure that we can keep everything running smoothly and it's great to hear that our customers are happy with the level of service we offer! The Nustone Team

“Quality and delivery was as expected. Nothing to moan or complain but small discount would be good! ☺️”

Thank you for your order with us, Sachin! If we can do anything else for you in the future, we'd be happy to help. The Nustone Team

“delivery good and well package. slabs in great condition on arrival”

Hi David, This is great to hear! Thank you for your order with us. If there is ever anything that we can do for you in the future, we'd be happy to help. Kind regards, The Nustone Team

“We spent £2000 on porcelain paving which at present looks awful. The cement has left white marks all over the slabs which we have spent hours jet washing and trying to scrub off but it still looks awful. We are now waiting for a special cleaning solution which you actually sell to help remove this film. You also sell a porcelain tile sealer to use prior to laying the slabs to help prevent this problem. Thanks a bunch for not telling us all this, we would never have bought porcelain slabs if we knew about this problem and would have bought natural stone which we have used many times before without any problems of cement and grout residue clinging to the slabs!!!!”

Hi Janet, We've called a few times and left a message but we've not been able to reach you. We are sorry to hear that you've had some issues with cement marks on your stone. We've have been selling our Porcelain Paving for a long time now and we have never had anybody with this issue before. When laying the stone, it's important to keep the slabs as clean as possible and ensure that any cement is removed before it has time to dry to avoid any like this. There are products available to help remove any residue and these are readily available from our website. These are not always necessary to buy along with the stone as it is always the customer's decision to assess whether to seal or treat the stone. We hope that you are able to remove the marks and if there is anything else we can do, please feel free to contact us directly on 01206 700 599 or support@nustone.co.uk. Kind regards, The Nustone Team

“Quick delivery excellent product been laid and looks great .Yhanks”

Hi Michael, We're glad that you're happy with the results and hope that you enjoy your new patio space! Kind regards, The Nustone Team

“Very professional company ,would use again with no hesitation”

Thank you for your kind words, Kevin. If there is anything we can do for you in the future, we'd be happy to help! Kind regards, The Nustone Team

“pleased”

Thanks, Andrew! :)

“Great price and delivered quickly although in lockdown.”

Hi Tracy, We pride ourselves on our competitive prices and fast delivery so this is great to hear! :) Kind regards, The Nustone Team

“I had a short chat with one of your staff about the black limestone. Then decided to go with the patio sets, 3 pallets at a very good price including delivery, ordered and delivered in an acceptable time under the present circumstances, very pleased with the whole process from discussion to delivery and very satisfied with the product now there starting to be laid and looking very good.”

Hi Anthony, It's great to hear that we could offer you a good price and deliver in good time. We hope that you enjoy your new patio space! Kind regards, The Nustone Team

“Great product, quick delivery especially under the current situation. Very pleased all round.”

Thank you, Andrew! :) Kind regards, The Nustone Team

“EXCELLENT PRODUCT CANT WAIT TO SEE THEM DOWN”

Hi Yaz, Thank you for your order with us. We're sure that you'll be pleased with the results! Kind regards, The Nustone Team

“I found Nustone having shopped around on the internet and it looked like a reputable company. The paving that we opted for was yellow mint honed Indian sandstone, it was high quality with lovely colour variations throughout and we were very pleased with our order. Also, having shopped around we found it to be really good value for money. The service that we received from Nustone was second to none and would highly recommend them.”

Hi Matthew, Thank you for your kind words. We pride ourselves on the quality of our products and the level of service that we offer and it's always great to hear from another happy customer! If there's anything that we can do for you in the future, we'd be happy to help. Kind regards, The Nustone Team

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Nustone is rated 4.2 based on 125 reviews