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Nustone Reviews

4.2 Rating 125 Reviews

81 %

of reviewers recommend Nustone

Company Reviews

4.2

Based on 125 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Nustone:

Trusted by the trade and budding DIYers across the UK, we are a one-stop-shop for quality exterior and interior Natural Stone Paving and Porcelain Paving.

We have come a long way since our humble beginnings back in 2007 and, with over 100,000 customers across the UK, we love to help create unique spaces! All members of our customer service management team hold years of experience in the homes and gardens industry, meaning that, when you choose Nustone, you’re dealing with professionals.

“Brilliant”, “helpful”, “polite”, “value for money”, “quality product” … We don’t want to toot our own horn but these are just a handful of phrases our customers have muttered that left a smile on our face! Here at Nustone, providing a quality product at competitive prices has always been a focus because a beautiful home doesn’t have to cost the earth!

Better Paving. Better Prices!

Visit Website

Phone:

1206 700 599

Email:

vinnie@nustone.co.uk

Location:

Dobbies Lane, Marks Tey, Essex
CO6 1EP

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Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

Nustone 5 star review on 15th July 2022

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and kept us up to date when the paving we wanted was initially out of stock. We are really pleased with the result and the customer service was excellent.”

Hi Rachel, Thank you for your kind words. We hope that you enjoy your new space and please don't hesitate to contact us again if there is anything else we can do for you! :) Kind regards, The Nustone Team

“Great customer service and great porcelain tiles. Look exactly as I hoped, would happily recommend Nustone”

Hi Emily, Thank you for choosing Nustone. Porcelain is a great choice! We hope that you enjoy your new space for many years to come and if there is anything else we can do for you, please don't hesitate to contact us again! Kind regards, The Nustone Team

“Recently bought a patio slab. By stone were really helpful and happy to delay the delivery until we were ready for it. Well packaged and delivery driver really helpful putting the stone exactly were we wanted it. Would definitely use them again. BM”

Hi Bina, Thank you for your order with us. We're glad that we could help if there is anything that we can do for you in the future, please don't hesitate to contact us again! Kind regards, The Nustone Team

“Exactly as described and delivered on schedule. Buff Indian sandstone. Looks great!”

Hi Richard, Thank you for choosing Nustone. We're glad that everything went smoothly and that the stone looks great! Kind regards, The Nustone Team

“Excellent service and beautiful paving. Special mention for Rowen in customer services who was very helpful.”

Nustone 5 star review on 1st December 2020

Hi Jane, Thank you for your order with us. The results look fantastic and we hope that you enjoy your new space for many years to come! :) Kind regards, The Nustone Team

“Good service. Kept upto date with order and delivery . Haven’t fitted the slabs yet , so can’t comment on the quality but the service was good”

Hi Stuart, Thank you for choosing Nustone! We always do our best to give you a seamless and efficient service, so this is great to hear! If we can help with anything else, we would love to hear from you again. Kind regards, The Nustone Team

“Materials arrived in Perfect condition and we’re a good quality to work with. Nice and easy to place order on line.”

Hi Jeremy, Thank you for your order with us. It's great to hear that everything was as expected and that the quality didn't disappoint! If there is anything we can help with in the future, please don't hesitate to contact us again! :) Kind regards, The Nustone Team

“Both Rowen and Jack were so helpful. This is my third time using Nu Stone and It has been a great experience dealing with such professional individuals within an online organisation. I can’t recommend them too highly. Their deliver team Palletways were also most helpful. Garry Snailham 5.11.20”

Hi Garry, Thank you for your recent orders with us. It's been our pleasure to help and we're glad that our delivery partners could help too! If there is anything else we can do for you in the future, please don't hesitate to contact us again. It would be great to hear from you. :) Kind regards, The Nustone Team

“As ever, the 2 pallets of Fossil Mint arrived on time and in perfect condition. The quality of the calibrated 18m2 patio packs allows me to quote my clients with absolute confidence in the products we are about to install for them. I’m fact, we laid 3 pallets of 18m2 Fossil Mint in 2017 for this client and the new stone is a perfect match, as we extend their existing patio some 34m2! I cannot recommend Nustone enough. I’ve been one of their customers since I started my hard landscaping business in 2012. They’re competitive and quality assured. If anything goes wrong, as it has a couple of times, the staff and bosses react and rectify without argument nor quibble. A company to trust and rely on 👏”

Hi, Thank you for your kind words. It's always great to hear from a regular customer and we're pleased that we've been able to offer you a great experience with us! If there's anything we can help with for your next project, please don't hesitate to contact us again. It would be great to hear from you! Kind regards, The Nustone Team

“Absolutely delighted with our new patio, Sawn Mint Indian Sandstone, really made a difference, we love it. Hoping in the future to lay same slabs on our garden paths.”

Nustone 5 star review on 27th October 2020

Nustone 5 star review on 27th October 2020

Hi Susan, Thank you for your order with us. The project looks great and we hope that you enjoy your new space! Please don't hesitate to contact us again if we can help with your next project. We would love to hear from you! Kind regards, The Nustone Team

“Fast delivery excellent quality had two broken paving stones across two packs in transit would highly recommend for price and quality”

Hi Dennis, Thank you for your order with us! We pride ourselves on offering a speedy service and high-quality products at the best price possible and it's great to hear that we could do this for you. If there is anything else we can help with at all, please don't hesitate to contact us again! Kind regards, The Nustone Team

“A good price, quick & easy delivery.”

Thank you for your order with us! It's great to hear that we could offer you a good price and a seamless delivery. If there is anything we can do for you in the future, please don't hesitate to reach out to us again. We would be happy to help! Kind regards, The Nustone Team

“Came on time and well packed, great colours and quality. Second patio we have laid using Nustone flags and really pleased that they both look great together, still need to finish phase 3 on the garden but looking great!!”

Hi Terry, Thank you for your order with us. We're always pleased to hear that you are happy with the quality of the stone and the outcome of your project. If there is anything we can do for you in the future, please don't hesitate to contact us again! Kind regards, The Nustone Team

“Got 5 crates of Kalanda grey sandstone look great cheaper than anywhere else kept up to date on delivery came on time would recommend to anyone.Great service helpful staff. Waited two weeks for delivery through corona virus no problem to me due to circumstances that was quite quick.”

Thank you for your order with us! We're pleased to hear that we could offer you a good, competitive price on the stone that you needed with great service and a quick delivery during lockdown! We hope that you enjoy your new space! Kind regards, The Nustone Team

“Great service from a lovely company”

Thank you, Ricky! :)

“Buying porcelain slabs during lockdown was quite a difficult task, stores shut, samples were difficult to come by. Thankfully I came across Nustone and in particular the sales representive Jack. He spent a considerable amount of time answering all my questions (I wanted a particular type of slab) and sent me numerous photos and specification sheets. On this basis I placed an order and I couldn't be happier with the porcelain slabs. I highly recommend Nustone for their product, their price and the service.”

HI Carmy, Thank you for choosing Nustone! We are always happy to help in any way possible are it's great to hear that you were pleased with the high level of service that we offer. We hope that you enjoy your new patio space for years to come and if there is anything else we can do for you, please don't hesitate to contact us again! Kind regards, The Nustone Team

“Great service and great product. Arrived at the given time and placed on my driveway. from 110 slate slabs we had a couple with hairline cracks but these can be used for cuts. would recomend this company without hesitation. Once the project is finished next year (it includes a pondless waterfall) I will upload photos for your monthley competition. thanks again”

Hi Rob, Thank you for your order with us. It's great to hear that you were pleased with the service as well as the product and we look forward to seeing your images once the project is complete! If there is anything else we can do for you in the meantime, we would be happy to help. Kind regards, The Nustone Team

“Great quality, price and service!”

Thank you, Sarah! :)

“Very good service and great product would use again and recommend”

Hi Paul, Thank you for choosing Nustone. It's great to hear that you were pleased with the service and products that you've received. If there is anything else we can do for you, please don't hesitate to reach out to us again. Kind regards, The Nustone Team

“We used Mint Fossil Sandstone for our patio and various pathways at the front and rear of the house, including our new games room/bar area. The service we received was excellent, from first enquiry (these stones were out of stock when we first look but we received notification that we could pre order as promised by Jack), right up to delivery, which was on time. The stones are gorgeous too. We’ll use Nustone again and recommend to our friends. Thanks!”

Hi Carl, Thank you for your order with us! We're glad to hear that you were happy with the level of service you received, as well as the product and on-time delivery! We hope that you enjoy your new space for many years to come and if there is anything else we can do for you in the future, we would love to hear from you again. :) Kind regards, The Nustone Team

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Nustone is rated 4.2 based on 125 reviews