NRG:IT Reviews

4.90 Rating 1,084 Reviews
99% of reviewers recommend NRG:IT

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier
delivery methods
Next Day
average delivery time
99%
on-time delivery
96%
accurate and undamaged orders
Customer Service
Telephone, Email, Live Chat
communication channels
Under an hour
queries resolved in
"Sold me a reconditioned item as new. Will not use again."
Posted 7 months ago
Dear NRG IT Customer,

We are very sorry to hear that you are unhappy with your order.

We would normally have already contacted you directly to resolve this issue for you, but unfortunately as you left this review anonymously we are unable to see which order this relates to. We have checked our other communications avenues (email, online chat, phone) and have no record of a similar complaint from another customer recently, so it looks as though this review is the only way that you have contacted us.

If you are reading this, please get in touch with us straight away via either phone or email and we will be happy to resolve this issue for you.

In order to provide a little more context, we are a Dell Registered Partner specialising in returned and refurbished items, so all monitors on our website have previously been returned to Dell unless otherwise stated. However, they are returns in full working order (typically from cancelled orders) and have been certified by Dell as not needing any refurbishment or reconditioning of any kind.

We try to make this information clear to our customers in a number of places on our website, including our home page and most importantly via a banner across the middle of every item listing, which is also clickable for further information. However, if you didn't spot these banners, or didn't know that you could click on it for further information, we are very sorry. We take our customer service very seriously, as the vast majority of our reviews attest to, and it is never our intention to deceive customers in any way.

Regards

The NRG IT Team
Posted 7 months ago
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"Brought a large monitor and it turned up smashed on one corner, now not answer to any emails or telephone. Completed card refund"
Posted 3 years ago
Hi Jamie,
After speaking to you and getting everything resolved for you. We understand that you revised this review but sadly the review system hasn't reflected it. Don't worry about doing it again as we already appreciate the feedback you have taken the time to provide.
We look forward to doing business with you in the future and if there's anything else we can do to help then please do not hesitate to ask.
Many thanks,
NRG:IT
Posted 3 years ago
NRG:IT is rated 4.90 based on 1,084 reviews

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