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Npower Reviews

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

Company Reviews

1.1

Based on 393 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

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About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Npower 1 star review on 22nd November 2017

Npower 1 star review on 22nd November 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you happen to be with npower businesses, do not try to request any changes to your account, because if you do they will drag you through convoluted processes, fail to do what they say they will, and in general make life complicated. God forbid you try to talk to them over the phone, and expect them to do as they promised, only to find out a couple of months down the line that nothing was done, and you're back to square one.”

Posted 4 years ago

“Last month my account was showing £204 in credit, 2weeks later I get s £700 bill of which £248 was arrears, the only way they keep customers is by keeping them in debt. I've been trying to leave them for years. 28th in customer satisfaction for a reason.”

Posted 4 years ago

“The 400 you took from my account without my authorisation! After 35 years as a customer.”

Posted 4 years ago

“Really amazing music while you are on hold! loving the Phil Collins! makes a nice change rather than Eons elevator music. Also, Its great to have an option for letting agents! Thank you Deanna”

Posted 4 years ago

“Do not use this company the staff are totally incompetent they charge extortionate amounts and then threaten to take to court when they actually need to refund twice the amount that is owed. What a joke of a company”

Posted 4 years ago

“Terrible service is an understatement! Ive been passed to 8 advisors over 48minute call. No one has a clue whats going on and I'm just playing phone tennis. DON'T BOTHER! Been told the team I need to speak to don't take calls and will ring me back. They cant even provide a lead time!!!!”

Posted 4 years ago

“Continually trying to take extortionate ammounts of money from my direct debit. Trying to double my monthly payments. Terrible service and I suspect they are run by Oligarchy given the threats to take more money than is required. Shockingly aweful, if you are not with them don’t be a fool, don’t go near them”

Posted 4 years ago

“by far, the worst provider of electric, and information ever. all the reviews sum up what our business is going through, I don't think they are bothered. They don't return calls they don't communicate they don't they don't. I'm a firm believer that I should find something positive. They answered the phone. That's about it.”

Posted 4 years ago

“Npower for over 2 months tries to rip me off by asking to pay £600 for previous tenants. somehow I am responsible for other people usage and other people contract with Npower. Fortunately I have my brain in place and won't pay this fraudulent company money which I do not owe them.,”

Posted 4 years ago

“Got the bigger bill in my life just for electricity wich is £7200 to pay for a small shop where i am using only 4 lights and a computer.Yesterday they disconnect me from electricity,they remove the fuse.They take me in court for not paying and didn’t get any letters to advise me.This is ridiculous.I been telling them is something wrong and they should come to verify the meter but they just don’t care.I been in this position from when i get in the contract with them.The worse and rubbish company in the world.I don’t know how they still get customers in this position. Don’t even think to go into a contract with them.They will rip you off honestly”

Posted 4 years ago

“Please ,please do not ever open an account with npower , no customer service , lies , imaginary billing and take it to the ombudsman is the mantra. It really is a couple of levels below the Mafia when it comes to scruples. They really are beyond belief.”

Posted 4 years ago

“One of the worse energy companies I have ever dealt with . The right hand doesn't know what the left hand is doing - the amount of times I queries my bills and they adjusted it - misread my meter - billed incorrectly , made up their own rules as they went along beggared belief. In the end I had to leave as the stress of their rubbish service was too much . I am with Orbit now and what a difference their service is .. polite , efficient and £68 a month for both gas and electric . I wish In had joined them a long time ago!”

Posted 4 years ago

“Worst Company I have ever dealt with, please avoid at all cost”

Posted 4 years ago

“This company is an absolute joke. I have spoken 5 times on the phone to them and wasted five hours. I ring this number and I wait, wait & wait. Half the staff don't know what they are doing. They give you a reference number. When I called the next time they could not find who I had spoken to. I closed my business three weeks ago and I told them in advance that this was happening. My final bill came as estimated bill £126.41 so I called them; the accurate reading that should be less than that. The bill that came shocked me; one came to £97.99 & another the one to £454.52. In between I got nine bills in a week; I own a little business! Last year i paid £1092.78 so they put me on cheaper tariff & now I have to pay £1657.13 this is absolutely joke. So please be aware of this company. I will give them 0 rating but there is not any so I would say that they are terrible and I have lost a lot of money, with no help from the company.”

Posted 4 years ago

“Rubbish supplier Tried to install a smart meter without my consent Lied that they only just received my home warm discount and said they wont pay it till March and my contract ends in December Wont be renewing”

Posted 4 years ago

“They are a waste of space. Firstly they were charging me for wrong meter in our shop. Advised them of this and it took them 9 months to get it right. Then they decided to increase direct debit to double what it was agreed at for no justifiable reason. Appalling customer service throughout contract. I've ended up taking them to ombudsman service on 4 occasions in the last nine months. All complaints found in my favour. After hours and hours of work. They have refused to send call recordings after completing all their stupid procedures. STEER CLEAR OF THIS COMPANY IF YOU WANT TO KEEP YOUR BUSINESS AND SANITY. WORST SUPPLIER EVER”

Posted 4 years ago

“I have been with around 8 suppliers now for gas and electricity. All have been fair though switching regularly to get better deals. All has gone well until trying to leave npower through uswitch. I have never met such a poor set up not tailored the customers needs. I switched in April and was given a refund in early May of £69 made directly to my bank. Fantastic! Time to spend! 10 September I receive an email telling me I owe them £54!!! Why? I complained and asked for an explanation in writing and how I could repay over time. I got a letter saying by agreement with me the complaint had been closed. Untrue. No mention of a way to make affordable payments! I complained by phone - they wanted me to give them card details - I wanted to pay with some post dated cheques so I could keep account... no we can't do that. While I was on the phone (30mins plus - kept me waiting) the post arrived - dated two days after my complaint had been closed by them (without n my agreement) a letter demanding payment or my credit rating would be compromised! Poor, poor and worse than poor. I only gave a one star because it isn't possible to give less.”

Posted 4 years ago

“Up until recently I was a customer with Npower for over 3 years, the issue I had was my bills kept increasing yet my energy consumption was not. I received my final bill and to say I was shocked was an understatement! £346 due to my account being underestimated for over a year. No meter readings taken by an engineer for this time period nor any prompts from Npower for me to undertake them, quite frankly my account was obviously not being monitored. I have stated this in my official complaint however to no avail. I am now taking the matter further especially given that upon speaking to an advisor it was clarified that my gas meter has not had an inspection since 2016 therefore falling short of what is outlined by ofgem regarding suppliers licences, namely metres must be inspected every 2 years at least unless other arrangements had been made. In my case this was not and therefore due to the lack of concern regarding this and the lack of interest to try and resolve the complaint raised by myself I have no choice but to take this further with myself also preparing to take my case to the Gas and Electricity Marketing Authority. In addition to requesting all my statements showing the KW per hours used and the cost of the energy I have made a full subject data access request in addition to providing evidence of the metre inspection in 2016 and also the telephone recording from my conversation with the advisor regarding the matter. I must say I am disappointed that loyal customers can be treated like this and as a company you fall very short of what is expected in relation to customer care!!”

Posted 4 years ago

“Good company. Good customer service. 🤫 lol only joking. Worst company of them all 🤪 any company is better than 🤣🤣😢”

Posted 4 years ago

“Worst company ever! My Electricity meter stopped wot, for no reason. I still have electricity but the meter does not record how much I am using. Npower have said for the last 11 months that they have no appointments available for my area and so can not give me a new meter go the foreseeable future!!! My electric bills are being estimated and I have been paying them. Don’t know if they are correct or not! N power said initially that due to this being their error, I would only be charged estimated bills, no more. So I told all my builders to charge their power tools, as I would only pay an estimated bill. Now n power are saying ... when (when ever that is) I get a new meter and faulty one removed , if they can collect data from the faulty meter, they can back date my bills to October 2019. Charging me the actual amount owed. I wouldn’t mind, but I do not know if I am owing more & more money every month or not. There’s no way to tell. Without a working meter. To make matters worse. Npower have not given me my latest gas bill. They said that as I’m dual fuel and my electric account is being looked into, it means they have to freeze my gas account too. So I no longer get a gas bill. I am £429 in credit and they have refused to give my money back as my accounts are frozen. I have changed suppliers today. But don’t know if npower will let me switch. s no one knows if I’m in debt or credit. Whatever it costs I’m not staying with npower. Take them to court if they prevent me switching.”

Posted 4 years ago

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Npower is rated 1.1 based on 393 reviews