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Npower Reviews

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

Company Reviews

1.1

Based on 393 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

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About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Npower 1 star review on 22nd November 2017

Npower 1 star review on 22nd November 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My partner and I have Npower as our duel fuel suppliers. In late January 2020 we signed up to get a smart meter fitted and the first appointment was 11th February in the afternoon slot. I took time off of work and duly waited in. By 1900 I went on the assumption that they were not coming and called customer services. They told me that the engineer had run over on their appointments and wouldn't be attending that day. They said that the engineer should have contacted us to tell us but they hadn't. We were given £30 credit and rebooked for 27th February and a slot between 1400-1600. Yet again, no one attended and no one called. I called Npower that evening andbyet again no real excuse or reason was given. The customer services rep escalated this as a complaint. Yesterday 3rd April I had an email from the complaints team apologising and still giving no explanation as to why twice i have had engineers fail to show up, also an explanation as to why it's nearly 6 weeks to give me a run of the mill dead pan email. Understandably they are unable to book any further appointments so we are still no further forward with Npower. So, a warning, customer services folk are pretty good and do their jobs well, unfortunately the comlmaints team and engineers are a different kettle of fish. Poor poor service”

Posted 4 years ago

“Horrendous experience. After 7 months of having duel fuel from them I got an email saying "sorry your leaving us" etc. I called to find out what was happening and was assured it wouldn't happen again. I happened again and again. I lodge a complaint and after investigation was told they have never supplied my gas and were accidentally supplying another home and were closing my gas account and unable to tell me who may be my supplier. Email basically saying there's nothing we can do, we won't respond to further contact. I have now also has a letter saying that my electric supply has swapped to NPOWER by mistake and they are swapping my back to my non-existent other supplier. I'm worried my services are going to stop and the phone line has a message saying it is not taking calls. I'm now switching and see if they have the gall to fine me for ending the contract early. Fingers crossed I can do it before they completely balls up my supply!”

Posted 4 years ago

“If only I could give a 0 star review... never known a company with such low standards, scamming me and my family into a surprise £800 bill then giving us prepayment meters that don’t even work leaving us with no gas and a shivering baby showing a huge lack of care. How they’re still a functioning business I’ve no idea”

Posted 4 years ago

“ABSOLUTELY TERRIBLE -AVOID AT ALL COSTS!! THE WORST so-called Customer Service I've ever experienced in a single company across multiple interactions. If I could give them 0 stars, believe me, I would! ..it says A LOT about the attitude, approach and culture of an organisation when every phone-call made to try and address (yet another) issue results in 'a complaint' being raised to try and (9.9 times out of 10 unsuccessfully) address it. We're now in the process of switching energy provider after having this horrendous company forced upon us following a house move. I'm really looking forward to never having to deal with this atrocious company and the vast majority of it's incredibly rude and condescending staff ever again. THEY REALLY SHOULD BE ASHAMED. GOOD RIDDANCE!!!”

Posted 4 years ago

“my god please avoid at all costs and don't ever get a smart meter you will pay the price. avoid npower they just fob you off.”

Posted 4 years ago

“One word for this company ...... Scum !!!!!!!”

Posted 4 years ago

“The worse company u could possibly go with at first was good but then slowly put Bill's up ...constantly messin up with bills and then when u leave they hit u with a masive bill ...... fuppin _ankers !!!!! Dont have a clue Never again !!!!!!!!!! I am going to tell as many people as I can not to go with u !!!”

Posted 4 years ago

“On the phone to n power company.. Me: Everytime I top up my gas, yous eat my money and dont give me any gas?!? I'm freezing to death, I'm gonna have to go to hospital. Them: it's not our problem whether you need hospital treatment we will see send you another card out. Me: You have sent 3 out now with no money on, give me my money or gas back otherwise I'm changing suppliers!! Them: change suppliers, it's no skin of our nose! *hangs up* A month now without any gas I'm freezing and hungry and dirty”

Posted 4 years ago

“Awful company, prices are nothing short of outrageous but it's the way they treat customers, which is nothing short of fraudulent, that is particularly scary. Please please please, if you are with them, leave for any other energy supplier. Try Octopus or Bulb, will save you a fortune and they actually recognise that they have a degree of obligation to their customers to be decent and fair - two words not understood by npower.”

Posted 4 years ago

“Atrocious company, genuinely the worst I’ve ever dealt with. Please please please switch to anyone else. Octopus energy are amazing.”

Posted 4 years ago

“Can't login to online account + Npower adding £23.50 unfair administrations Fee's + Will be switching energy providers this week , Negative Customer Services !!! Asking for £200 a month avoid at all costs the boiler was dissconected from the flue with no heating and the carbon monoxide could of killed me !!!”

Posted 4 years ago

“This company is nothing but scum useless rude .racist. they got so many unhelpfull staff i cant even describe this company stay away from them dodgy”

Posted 4 years ago

“Appalling service having just moved house. Disgraceful, rude and unacceptable behaviour. I m now having to pay £80 a month until I can be changed to Octopus energy. I will be paying £70 per month for both gas and electricity with Octopus Energy. I would suggest you do not use this company. How can customers new and old be treated in this way? Can’t wait to change to Octopus Energy who have supplied our energy for quite a while and have consistently provided a polite, efficient service. Npower could learn many lessons from them.”

Posted 4 years ago

“Wow just go to YouTube and search for "NPower Should You Use Them? - Reviews - Complaints - Any Good?" or the video ref UFBzIzjIsUQ”

Posted 4 years ago

“this is the worst energy supplier by far. unprofessional and unethical business. only join them if you want to hurt your credit score badly ( in case you miss a payment). which everyone does. i would never recommend Npower as an energy. they are too expensive compared to other suppliers and customer service is bad. Bullies. KEEP AWAY”

Posted 4 years ago

“The worst or the worst Poor attitude and they don’t give a damm. Always getting wrong and they you have to hold for an hour!! Stay clear of the appalling company”

Posted 4 years ago

“We received a Government funded free boiler which was managed through NPower who were contracted to roll out this programme on behalf of the Government. They used Dyson to fit the boiler. We've recently had our floor up to renew it and discovered a water leak from when the boiler was fitted, where the condenser wasn't sealed properly. NPower were not interested as it had been over a year since the boiler was fitted. Had we not renewed the floor we would never have discovered it and the joist would have eventually rotted away. Very disappointed with this attitude, given we put our faith in the engineers doing the job properly in the first place! Have taken a film of the whole leak, so unable to show the extent of the damage.”

Posted 4 years ago

“I use this company for gas and electricity for my business. Fitted a smart meter for my gas, been sending estimated bills. What is the purpose of a smart meter 🤔. I think the smart meter is faulty, due to a high gas bill. They want me to pay for the engineer to come out to check it, due to me queering my bills been very high. I own a small takeaway, they are saying am using around £700 in gas a week, I don't think so 🤪. Due to this, I have stopped the direct debit and they agreed until it is resolved. It's been two months of calls to them, nothing done. I have changed my bank account, as I informed them about it, just for electricity to come off only. Looking at my bank account, they have taken part of the gas bill out off my account. This is classed as fraud, I didn't agree to this. My bank is now investigating this, hope they are taking to court for this. NEVER WILL I RECOMMEND THIS COMPANY TO ANYONE... BAD VIRUS!!!”

Posted 4 years ago

“AVOID AT ALL COSTS. NOT WORTH THE HASSLE OR THE MONEY! Definately not worth the one star, I would put none if I could. Me and my partner were with NPower while we lived in Nottingham and the payments were extraordinary. We also once received a bill for £300+ for electric which they could not justify but just kept telling us the information that was already on the bill, not explaining why our bill went up 10x in one month! Having recently moved to a new property, I was disheartened to find our that NPower was the current supplier for that house for gas and electric and so we had to put up with them supplying our gas and electric until our new supplier had finished switching us. It turns out that they charged us nearly £70 for the 13 days that they were our supplier which is more than our monthly rate for our new supplier. With only two of us, it's been quite hard finding this extra money and their customer service are no help at all and just tell you things you already know. Please, do your research and go elsewhere. Whatever you do, DO NOT GET YOUR SUPPLY FROM NPOWER!”

Posted 4 years ago

“Extremely poor service. Extremely high charge Extremely stupid offering through Live chat You better get out of nPower who is such worst company”

Posted 4 years ago

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Npower is rated 1.1 based on 393 reviews