DriveDen Reviews

Name: DriveDen
Address: Unit 5 Reliant Close, Chandler's Ford Industrial Estate, Eastleigh, Hampshire
Rating: 4.83

4.8 Rating 19,661 Reviews

99 %

of reviewers recommend DriveDen

4.8

Based on 19,661 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About DriveDen:

High quality, tailor-made car accessories that protect vehicles and support drivers when travelling on the road.

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hello@driveden.com

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DriveDen 5 star review on 21st April 2024

279

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dog guard arrived in a timely manner.”

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Posted 2 years ago

“The product is perfect, however when the wrong product arrived and I asked to return it I was told I had to pay for the courier, not happy about that”

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Posted 2 years ago

Sorry to hear you have not had a happy experience. I have checked the details and can see the incorrect item was ordered by the customer. This is why the customer needed to return the product to us for an exchange or refund. If an error is down to us, we will always cover return costs.

Posted 2 years ago

“First class service from DriveDen but was let down by courier. Sat in all day on date of delivery, without success. Parcel eventually arrived three days later.”

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Posted 2 years ago

Sorry to hear this. Today we have started using some new couriers, to try and stop these issues. We can now ship with DPD and DHL. This gives us better options during busy times.

Posted 2 years ago

“Fast delivery”

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Posted 2 years ago

“Online ordering fine, no problems. Paid extra for express delivery, next day before 6pm. Let down by FedEx, delivered day later at 1pm. Would have given 5 Stars if not for that.”

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Posted 2 years ago

“Drievden were very good, however the roofbars purchased were not!”

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Posted 2 years ago

“Amending from previous review… I did have to prompt for refund for next day delivery charge & chase to get my delivery resolved .. I have emailed since Monday & it was only today my order was chased through when I spoke to fedex myself & DriveDen spoke to their fedex contact … would have been better for them to chase up yesterday or Monday when I initially contacted them?? Appreciate delivery issues but maybe stop people requesting next day delivery until shipping issues resolved? Other deliveries I’ve had for other product have not encountered such issues …… Parcel now delivered successfully… thank you”

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Posted 2 years ago

“Delivery ok. But not quality”

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Posted 2 years ago

Sorry to hear this. We have seen national delays with next day delivery items across all UK couriers this last week, where many staff are being "pinged" and force to isolate. From the 16th August this will be a lot less, and normal next day service should resume.

Posted 2 years ago

“I bought a roof rack and a bike carrier to fit on it. The website allows you to check the compatibility of the roof rack with the reg number of your car which is an excellent feature. Meanwhile the bike carrier and roof rack are not fully compatible in that you need an adaptation kit to fit the bike carrier on the roof rack I bought (both Thule but with different shape bars). No doubt this was partly my own fault but it would have been useful if the need for the adaptation kit was flagged up. The next day delivery option is something of a fantasy. Neither the rack, the bike carrier or the adaptation kit which I have ordered since arrived within anything resembling next day despite the extra money paid for that delivery option.”

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Posted 2 years ago

Sorry to hear of the delivery issues. Unfortunately we have seen a few delays from couriers recently as they struggle with isolating staff. I can see the order was dispatched the same day. Most cycle racks are now tailored to aluminium bars, as steel square bars are less common. They all offer the adaptor packs which are listed, but we will look at ways to flag this better to customers if we can. I have refunded back your postage paid on the order, for the late delivery.

Posted 2 years ago

“Roof bars arrived well packed and within the time frame I.e 24 hrs courier service. Instructions are a little vague, and need to be rewritten. Unfortunately the so called plastic locking bolts which hold on the covers are pretty useless the slot where you turn to lock the cover just splays out, admittedly you could purchase the steel version of the bolts but the ones supplied should work, as such we are not able to have the security covers attached. This is why I have given a lower score. The roof bars when finally assembled are sturdy and we have not had any problems.”

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Posted 2 years ago

“Prompt delivery. However the roofbars create wind noise, high pitched whistle, hence the 3 stars! I wouldn't buy them again!!”

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Posted 2 years ago

“bought car over 2 weeks ago, asked about car guard fo dog no one got back to us, also empty bottle in leather kip, called to see where i could buy one, again no one has got back. very very poor customer relation for sure.”

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Posted 2 years ago

Hi There, It looks like you have left this review for the wrong business. You did not buy your car from us. We sell accessories, and you ordered a dog guard from us. We would appreciate it if you can revise your review of us. Kind Regards Neil

Posted 2 years ago

“The boot liner fit ok but be aware that the right hand side to the rear of the wheel arch does not fit correctly on a M135i xdrive as there is a factory fitted holding net fitted in the car and the boot liner will not lay flat?”

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Posted 2 years ago

“Hi Fitted them, took the car out but one of the end caps came off, the rack is good, easy to fit, looks good. Could you send me another end cap?”

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Posted 2 years ago

Sorry to hear this, We will contact you and send out a replacement cap. Kind Regards Neil

Posted 2 years ago

“Decent mats. Quite thin for heavy duty. They arrived lathered in "release agent" from the moulding process. Took 4 washes to remove the "release agent", before I could fit them.”

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Posted 2 years ago

Sorry to see this. Sometimes the moulding process leave a very fine film, which will only show for a few days, and will disappear with a just using as normal with feet on the mats.

Posted 2 years ago

“instructions could be bit more imformative , but once started to fit together it soon comes to you ? struggling to put the locking plates on though , they are very hard to get the key lot all the way in ?”

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Posted 2 years ago

“I would like to give a better response and in fairness customer service communication is very good. Howere, the item I ordered didn't arrive. Fedex the courier Driveden use couldn't find me. This involved me spending unnecessary time emailing to follow up on my item. Photographs of my property were shared along with what 3 words ! Still no delivery. The item is now on its way back to driveden and over a week later I'm waiting for a refund. Would I use again, no, but this is mainly down to the courier as opposed to Driveden. To clarify, Fedex are the only courier that have consistently failed to deliver to my address. All others have no issue.”

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Posted 3 years ago

Sorry again for Fedex letting us down on this delivery. We generally find them excellent, and they have had the best success rate from the 3 well known couriers we have used in the last 12 months. Once your order is returned to us we will fully refund the order.

Posted 3 years ago

“Prompt delivery, however product recommended on the website not suitable for use.”

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Posted 3 years ago

“I was very disappointed that you did not have a customer telephone number and my lengthy emails asking a number of specific questions were not the norm and took days to answer .how do you had a telephone number one call rather than at least half a dozen emails and a lengthy wait would have made the situation far easier . The responses I received were not exactly the answers to the questions and still left questions unanswered . I had previously dealt with one of your competitors who have an excellent customer facing telephone response . finally the product I purchased appears to be a good one but the purchasing process violate the emails was poor .”

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Posted 3 years ago

Hello Paul, Thank you for taking the time to leave a review, and sorry to hear this experience. Phone is something we are looking to add, however it has been tricky this year due to home working of staff. We hope to have more and faster methods soon to improve the experience. Best Regards Neil

Posted 3 years ago

“Help was great and service as quick as can be expected at the moment, product arriving very quickly. I bought 4 of the Thule 30371 Replacement Thumb Nuts to fit the 65mm track bolt unfortunately the advice I received was inacurate as the thread does not match. They do however fit the 35mm track bolt, Sadly this is of no help as I already have enough thumbnuts for this purpose.”

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Posted 3 years ago

Hello Andrew, Sorry to hear this. If you need to return anything please contact us for details. These thumb screws if used with Thule T Bolts would also need to use Thule nuts, as they use fine pitch M6, rather than standard. Kind Regards Neil

Posted 3 years ago

DriveDen is rated 4.8 based on 19,661 reviews