DriveDen Reviews

Name: DriveDen
Address: Unit 5 Reliant Close, Chandler's Ford Industrial Estate, Eastleigh, Hampshire
Rating: 4.83

4.8 Rating 19,658 Reviews

99 %

of reviewers recommend DriveDen

4.8

Based on 19,658 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About DriveDen:

High quality, tailor-made car accessories that protect vehicles and support drivers when travelling on the road.

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hello@driveden.com

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DriveDen 5 star review on 21st April 2024

279

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly I was (100% of the view that I had bought floor mats for my Range Rover Sport so when Discovery Sport mats arrived, needless to say I was pretty disappointed!!”

Helpful Report

Posted 4 years ago

Hi, We have checked your order, and it was made for Discovery Sport, so it is a little unfair we have been reviewed in this way for sending the correct order.

Posted 4 years ago

“Not great you did not match up my windscreen wipers so one fitted and other didn’t have correct connection so used it for other car”

Helpful Report

Posted 4 years ago

Hi, We have checked your order and the order with us is for a set of roof bars, we cannot see an order for wiper blades, so we think you may have mixed us up with another company. Anything else we can help with please let us know. Kind regards, NP Autoparts/DriveDen

Posted 4 years ago

“I got a bike rack from you and then had a great amount of trouble getting the correct 7-pin to 13 pin adaptor. I found it so frustrating that i couldnt just pick up the phone and talk to someone, I got an adapter for £5 from another company but it did not work, i then spent time tracking down the one that is actualy for THULE not Perruzo. and am still waiting for it to arrive. So two weeks later and not used the bike rack once. Very sad bunny right now . Oh yes and the adaptor that i ordered cost £19.99 Plus postage £2.99. And i think should be included in the cost of the Bike Rack.”

Helpful Report

Posted 4 years ago

“due to me ordering the wrong part we have sent emails asking for a return address but had no reply as i need to send the part back & reorder another 1 as soon as possible please could you send us a address so we can return please thankyou in advance”

Helpful Report

Posted 4 years ago

Hi, We only received an email from you last night, out of our working hours so we have replied this morning. It is not a problem to send the part back to us. Kind regards, NP Autoparts

Posted 4 years ago

“Product quality was good but send me a wrong item. When I tried to send me back as they provide me wrong label which is coast me £3,14. I’m still waiting for refund”

Helpful Report

Posted 4 years ago

Hi, We are sorry that the item did not fit your vehicle. However, we offered a freepost return for you, so it would not cost anything to send it back. We emailed you a free label, as discussed, so you should have not have needed to pay anything at the post office. The order has also been refunded upon its return. This was processed on the 2nd July for you. Kind regards, NP Autoparts

Posted 4 years ago

“actually not happy as the brush fell apart, and when reassmebled, the flow limiter snapped off - I am sorry for saying this and realise that this is clearly not Drive Den / NP's fault but please forward comment to your supplier.”

Helpful Report

Posted 5 years ago

Hello, We are very sorry to hear this and will certainly look into it. If you would like to discuss further please get in touch with us: sales@npautoparts.co.uk. Kind regards, NP Autoparts/DriveDen

Posted 5 years ago

“Ordered part, came when said it would, wrong product sent. Emailed for return or exchange and they didn’t have part but sent free return label”

Helpful Report

Posted 5 years ago

Hi, Sorry that the item did not fit your vehicle. Unfortunately our supplier do not currently list one that would be suitable so a full refund has been issued for you. We apologise again for any inconvenience caused. Kind regards, NP Autoparts

Posted 5 years ago

“Not impressed with product. Checked beforehand that it would be fine for my Skoda Octavia but the covers do not fit very well. Also, the quality is poor. The elastic hoops break on the lightest of pulls. I cannot recommend this product.”

Helpful Report

Posted 5 years ago

“wing mirror does not fit relevant car. after having it painted the car colour £48 I am not happy.”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear this. We have not had any correspondence from you to report an issue. We would always suggest offering up the wing mirror cover to the wing mirror to make sure it fits before taking it to be painted as it can then be returned if not correct. Kind regards, NP Autoparts

Posted 5 years ago

“Q7 rubber car mats buy new. Not very convinced and not happy at all as this DriveDen item is supposed to be odour less as stated into the specification description of the DriveDen website. After just beng installed in the car the reality is a strong plastic/rubber smell quite affecting the people in the car. I have to remove it from the car.”

Helpful Report

Posted 5 years ago

Hello, Sorry to hear you are not happy with the mats. They should not have a rubber smell to them at all as they are made from odourless rubber. They do however have a light vanilla scent to them, as described on the advert. We have not had any other reports of any rubber smell to the mats and we do sell lots of them. We do always accept returns if they are in new condition. If you would like to discuss further please do contact us: sales@npautoparts.co.uk Kind regards NP Autoparts/DriveDen

Posted 5 years ago

“Farad roof bars. To fit to front of vauxhall meriva 2012, to fit, the foot part has to be very near the end of the bar. This makes it very difficult to attach the locking cover as the bar end cap is in the way. Could do with longer bars supplied for this vehicle. Wanted the bar to overhang the foot part as this makes a better anchor for straps. Also was a nightmare to assemble. Should have paid extra £70 for the Thule ones.”

Helpful Report

Posted 5 years ago

Hello, Sorry to hear you are not happy with the bars. The length of bars received is the length recommended by Farad for this vehicle but if you are having issues with the assembly etc then please contact us: sales@ npautoparts.co.uk or if you wish to discuss any further. Kind regards

Posted 5 years ago

“Quality product with good customer service, the mats fit the vehicle properly and protect the carpet flooring.”

Helpful Report

Posted 5 years ago

“To hard to sit on so put them on the back seat only as a cover to protect my back seat”

Helpful Report

Posted 5 years ago

Hello, Sorry to hear you are not happy with the product. We can offer a return for a refund if you wish, please contact us: sales@npautoparts.co.uk, if this is of interest. Kind regards, DriveDen/NP Autoparts

Posted 5 years ago

“Very disappointed with the product. The aerodynamic roof bars are the noisiest I have every had. Maybe the Thule would have been a better buy.”

Helpful Report

Posted 5 years ago

Hello Mr Lincoln, We are sorry to hear you have had problems with these bars and to see this review before any contact was made to us. All roof bars will make some wind noise when empty and not carrying any loads. If this is excessive, then it is usually fixed by moving the front bar slightly 1-2 inches either way and testing again. The smooth wind coming off the windscreen is making the noise, and moving the front bar can have a great affect. Also breaking up the smooth wind will make them quieter, as will adding a load such as a Kayak, Bikes or roof box. We will also post you some plastic diffusers that attach to the underside of the bar. These points above will reduce the noise and hopefully you will be happy with the bars and service. If you are not please contact us before your holiday and we can arrange a free return / refund on this item for you. Kind Regards Neil Driveden.com

Posted 5 years ago

“my first order with u and ithink u got to learn about cut mats for cars the ones ive had from u r odd ones j davies WHEN U BAY AN ITEM U EXPECT IT TO BE RIGHT WHO EVERY CUT THESE WHST I HAD HAVE GOT TO LEARN ABOUT CUTING”

Helpful Report

Posted 5 years ago

Hi there, Sorry for any issue - however, so far we have received no direct communication about this. We are contactable via eBay message or email, but the only thing we have received so far is an eBay case against us to state the item was not received. Obviously this is not true, as you have clearly stated you have received the item...and an entirely false claim like this could seriously harm a seller's reputation. We have advised within that case to contact us to discuss the issue, and to close the case immediately considering it is entirely wrong and false...but the case is still open and we received no further communication. We once again do encourage you to open a dialogue with us so we can investigate the issue and work out a solution. Please contact us asap - sales@npautoparts.co.uk For any issue with tailor-made floor mats, we do ask for photos to show the issues very clearly. So please do contact us with as much information and as many good quality photos as possible, and we will do our best to help you. However, we do also expect the eBay case to be closed asap too. Regards, Rob NP Autoparts | DriveDen

Posted 5 years ago

“Great mats but why did it take a week to dispatch them.”

Helpful Report

Posted 5 years ago

Hi there, We are glad to hear you are happy with the mats. However, with regards to the dispatch time, we dispatched your mats 5 days after the order was placed. All of our tailored floor mats are cut to order from our supplier and we do state clearly in the item details that the mats do take 5-7 days to arrive with you. This is also shown in the estimated delivery date on the listing so it is disappointing to receive a negative review for this. Kind regards, NP Autoparts

Posted 5 years ago

“The mats are very poor quality and are of a very poor fit. Not impressed”

Helpful Report

Posted 5 years ago

Hello, We are very sorry to hear that you are not happy with the quality and fitment of the mats. We have emailed you regarding this and I am sure we can reach a solution for you. Kind regards

Posted 5 years ago

“Wiper did not fit vehicle wiper arm,not returned as i had to pay return postage,full details of vehicle sent on ordering but still wrong wiper sent.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear that the wiper did not fit. Please email us directly: sales@npautoparts.co.uk to discuss this and I am sure we can sort this out for you. Kind regards

Posted 5 years ago

“ordered car fascia and did not fit my car”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that the fascia did not fit your car. We do always accept returns so you can send back for a refund if necessary. Kind regards.

Posted 6 years ago

“The part never arrived and they won’t issue a refund or send a replacement”

Helpful Report

Posted 6 years ago

Hi, Sorry that the part has not yet arrived, it may be delayed in the post. However, we did offer to send a replacement part out to you and you claimed you did not want this. We will be able to offer a refund once the time period has passed for the item to be deemed lost in the post. Kind regards

Posted 6 years ago

DriveDen is rated 4.8 based on 19,658 reviews