DriveDen Reviews

Name: DriveDen
Address: Unit 5 Reliant Close, Chandler's Ford Industrial Estate, Eastleigh, Hampshire
Rating: 4.83

4.8 Rating 19,654 Reviews

99 %

of reviewers recommend DriveDen

4.8

Based on 19,654 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About DriveDen:

High quality, tailor-made car accessories that protect vehicles and support drivers when travelling on the road.

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hello@driveden.com

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DriveDen 5 star review on 21st April 2024

279

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was straightforward but had issue with the delivery company who visit our premises several times a week claiming they couldn't find it?”

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Posted 8 months ago

“Instructions are not great and cannot get them level”

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Posted 9 months ago

“Fine! Slightly difficult to get the exact model needed at first!”

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Posted 9 months ago

“prompt delivery Enquiry after delivery answered within 24hrs”

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Posted 9 months ago

“The guard came on time, but was not quite what I expected.”

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Posted 9 months ago

“The item was dispatched in a timely manner. DHL did keep it on their delivery van for a couple of days before they actually delivered it. I was not sent a proper invoice but had to ask for it. Not a bad experience overall.”

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Posted 10 months ago

“Service good”

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Posted 10 months ago

“Should have spent more to get an easier to take off and on.”

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Posted 11 months ago

“Sadly for me not been great, ordering and delivery was simple and quick so 10 out of 10 there however the discription isnt great a little miss leading actually. I orderd bars using there car reg checker and the fit isnt brilliant and also you cant use the sunroof on the car whilst using the roof bars. Emailed in and the reply was yeah thats how they work all bars are the same which isnt correct. No offer of return or exchange just suck it up. Poor aftercare. The bars are quick release with two plastic screw drivers and easy to chuck on and off but as long as i dont use them on a hot day they will do the job to transport my bike about.”

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Posted 11 months ago

Sorry you have not been happy with the product. All roof bar manufacturers we have worked with recommend not using panoramic opening roofs while roof bars are fitted, as they usually foul the roof bars and risk damage. Returning unused products is fine if they are not suitable for your needs, or not as expected. Most new cars, such as your new sportage will be fitted with air con, so this would not usually cause any issues on a hot day, and is not something we have had comments on before.

Posted 11 months ago

“Whereas the articles are excellent, as to be expected from Thule products, the DHL delivery was atrocious. I was not going to be in when delivered so selected the "Leave with a neighbour" option. Unfortunately DHL totally ignored this and left it at the front of my house, open to the elements and all untrustworthy foot traffic! By good fortune, our neighbours/friends from across the road noticed the large, expensive (£300) package and called me. When I said that I was out all day they very kindly picked it up from the door step and kept it safe until my return! The low star score is not meant as a reflection on DriveDen's service but on the disappointing delivery service/couriers.”

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Posted 1 year ago

Hi Chris. Sorry to hear that. We have raised an official complaint with DHL as this should not have been left outside of your property! Please accept our apologies on behalf of the courier.

Posted 1 year ago

“Fast delivery item, well boxed up.”

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Posted 1 year ago

“We didn't like these so we wanted to return. However when I've emailed about the returning process I was just given an adress and that's it.”

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Posted 1 year ago

Hi. Looking at the email you were sent. It appears that you were given full details on packaging the item correctly along with the address to return the item to and the reference that you need to specify on the package? Kind regards.

Posted 1 year ago

“Very easy transaction, well packaged”

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Posted 1 year ago

“Drive Den online service for getting the correct roof bars and more importantly correct foot pack was very helpful. Once ordered the parts were sent out poste- haste well packaged. My gripe is that I’d researched different outlets as finding prices similar across the board. I opted for Drive Den as there was an online Discount Code showing £30 off for a purchase over £200. I qualified and at the time of purchase believed I would receive a reduction on my £285 purchase. When I correctly put the Discount Code to the purchase it came up as not valid. I went ahead regardless but whether I’d use Drive Den again is uncertain”

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Posted 1 year ago

Hi. The code that you tried to use was last Black Friday's discount code which is obviously no longer valid. This is also not advertised on our website. Kind regards.

Posted 1 year ago

“Good service”

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Posted 1 year ago

“Excellent speed of service, but packaging leaves a lot to be desired as per comments below.”

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Posted 1 year ago

“Ok. It did what it said on the tin”

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Posted 1 year ago

“Although the order was reasonably to be put into the mail service and considering there were postal strikes going on that you would have arrange an alternative courier deliverable service. By the time it arrived the freezing weather had gone & I was unable to test how good your device was.”

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Posted 1 year ago

Hi. Sorry to hear of the delay to your order. Unfortunately, to use an alternative courier would have resulted in an extra charge which you did not select at checkout. Also, most couriers are experiencing delays as a result of the Royal mail strikes during the Christmas period.

Posted 1 year ago

“Ordered products over a week ago, still not received nor any updates.. understand Royal Mail currently on strike but not been kept updated about what delays to expect nor advised at time of purchase.”

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Posted 1 year ago

Hi. Apologies for the delay. We are currently seeing unprecedented delays to deliveries as a result of the Royal mail strike. If this doesn't arrive shortly, please get in touch and we will arrange a replacement with an alternative courier. Kind regards.

Posted 1 year ago

“I personally will never purchase from an online company that doesn't have a telephone contact number, that isn't premium rate, or a live chat as it's so difficult if you have a problem. My issue eventually got solved after sending numerous emails and waiting sometimes days for a reply because my emails had gone in to the spam this is really not the kind of service I want.”

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Posted 1 year ago

Hi. Apologies, we are currently unable to monitor a customer helpline as we believe that this would result in delays to response times. We find that most issues can be resolved using email within an acceptable time frame and we believe that we resolved your problem swiftly and with a high level of customer service. Whilst we appreciate your frustration with the delay to one of your emails not clearing clearing our spam filter, we did endeavour to respond to all of your queries within a few hours. Kind regards.

Posted 1 year ago

DriveDen is rated 4.8 based on 19,654 reviews