“Poor customer service. Horrible argumentative attitude from staff. Refuse RMAs even when product arrives damaged because they seem to think that bad products dont make it through QA processes and thats all that matters. Bent pins on motherboard still sealed in the box, they say that's not possible”
“Extremely ineffective customer service. I have not yet successfully got any money out yet. Want to close my account but cannot find how to contact them for this purpose. It’s impossible to communicate with them effectively”
“Really bad customer service, Holding my funds and not giving it back to me
Hi
Elaine Rhule User ID: 316230
I have been waiting for my withdrawal since OCTOBER 2022
No communication from the company whatsoever. It is very easy for them to take your funds but waiting for this long with no communication is ridiculous!
I will continue to leave this negative feedback everywhere I can until the issue is dealt with!”
“Bad people who try to get you to renew with them by ANY means possible. They will charge you for one year more if your lease expires and you have not given them 90 days notice. No flexibility.
Manager, Mario could not care less about his customers or his reputation.”
“Today given interview at Novatech Nagpur. The arrangement was superb.
Candidates are treated in such a way that they feel very much comfortable while going through the recruitment process.
Thank You Novatech, Nagpur.”
“This business is helping to support the Scalping market!
Do not give them your business, they have no interest in supporting the rrp of products.
They currently have a MSI AMD RADEON RX 6700 XT MECH 2X on sale for £799!!!!
This is even £150 more than you can get it for on ebay from an actual scalper.
Shame on this company, i am a regular tech buyer and have been browsing widely online looking for components, having found this site i would never give them a penny.
Do yourself and the world a favour and cut off their credit line.”
“purchased a laptop a few years ago and had nothing but trouble, still have. sent back numerous times and even took it back personally, (from the IW) at a fair cost but still had problems,still do. they never fixed it and though i still use it i've never been happy with it. it still has the same problems its always had. I gave up trying in the end and when i tried to px it no-one was interested in taking it. now I'm in a position to replace it I will but definately not with Novatech junk. Unreliable cheap parts and a customer service so poor its pointless trying. Take my advice.....DON'T BUY NOVATECH.”
“Ordered a hard drive to later find a refund to my account. No explanation or any effort to contact me to say why. Poor rating as it feels like a worthy warning.”
“Purchased laptop four years ago. Keyboard failed twice. This last time ordered replacement from Novatech. No feedback so rang them to find they where my order was. Was told they were out of stock and in addition they could not get any keyboards.
They sent me a link to a website but when checking it out the keyboard was not the same.
Cannot procure a keyboard so laptop now useless.
This company very obliging when placing order but their back up is the worst I have ever had the misfortune to have contact with. Excuses after excuses. £1300 down the drain. Companies should be forced to hold stock of parts for a number of years.”
“You asked; what went wrong?Simple.. you sale people junk products. Very poor quality it's the worse that I have ever seen!! Do not buy ...complete waste of time and money. (That's what went wrong!) What a joke!!!”
“Have used Novatech Cosham for over 20 years now. Had the occasional issue but they always fix anything diligently to "as new" condition. We are very lucky to have these guys in business in the U.K. Prices are very often competitive too :)”
“I'm absolutely disgusted with the extremely poor quality of a laptop which I purchased 5 months ago at a cost of £800!! It has already been returned to Novatech for a repair to the keyboard etc and it took 2 weeks for them to carry out the repairs! NOW, THERE ARE MANY MORE PROBLEMS - SO MANY THAT I WOULDN'T KNOW WHERE TO START FIRST LISTING THEM!!! I have searched everywhere for an e-mail address without any luck so I have completed the very small area on the 'contact us' form - their 'chat line' is closed - it is almost midnight (Sunday) and I have been trying to sort out the problems for the past 3 days without success.... I have spent literally hours discussing the issues with Microsoft but still the problems remain...… enough is now enough! (Note: My very old desk-top PC with Windows XP is still going strong!!!!). I was always led to believe that Novatech was the best place to purchase Laptops etc in the Portsmouth area so I thought that the cost of £800 would mean that I would have a laptop which would last for many, many years.... HOW WRONG I WAS!!! DON'T BE TAKEN IN BY THE LIES THAT THEY TELL RELATING TO THE PRODUCT, TAKE MY ADVICE AND DON'T PURCHASE FROM NOVATECH .. I WILL PROBABLY RECEIVE A TELEPHONE CALL FROM THEM TOMORROW MORNING, HOWEVER IF THEY ASK FOR A PAYMENT FOR THE REPAIR 'AGAIN' I WILL REFUSE TO PAY THE £100 OR SO THAT THEY WILL PROBABLY ASK FOR AGAIN...…… A 5-MONTH OLD LAPTOP - NO WAY!!! I WILL MOST LIKELY CONTACT CONSUMER'S RIGHTS, TRADING STANDARDS AND THE OMBUDSMAN RELATING TO TRADING ETC, ETC... IT IS A GREAT SHAME AS THE STAFF WERE ALL SO VERY NICE. 'NOVATECH' PRODUCTS SHOULD HAVE LABELS ATTACHED STATING "WARNING - THIS PRODUCT IS PROBABLY FAULTY - PLEASE THINK AGAIN ABOUT PURCHASING THIS ITEM"...… STAY AWAY FROM THEM!!!!!!!”
“I bought a small notebook. It took 4 weeks to arrive. It runs like the old dial-up internet, taking ages to load each page. When I rang the customer helpline I was told that the machine has only a small amount of memory so expect poor performance. I recommend that you avoid Novatech.”
“I bought a motherboard from Novatech which turned out to be incompatible with my RAM. They had me return it to them at my own expense pointlessly since they then told me they would not accept returns if a box has been opened. So it's very risky buying pc components from them unless you are 100% sure it will be compatible with the rest of your system and I certainly would not order from them again.”
“Needed help with getting the right part for my computer and was allowed to take several possible parts incase I needed them all. Fortunately I only needed one part and so was given a refund for the parts not needed and not taken out of the boxes. Many Thanks Novatech.”
“Poor quality product that was faulty and a very poor quality company in customer service absolutely small minded unprofessional approach to solving customers problems from management. be warned this is not the type of company you would like to try and return a default product to, best shop somewhere else .”
