Nova Insurance Reviews

Name: Nova Insurance
Address: 3 Redwing Court Business Centre Ashton Road Romford Essex, Essex
Rating: 3.81

3.8 Rating 166 Reviews

81 %

of reviewers recommend Nova Insurance

3.8

Based on 166 reviews


Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour

About Nova Insurance:

Full range of personal and commercial insurances available from leading insurers

Visit Website

Phone:

0800 083 1566

Email:

info@nova-insurance.com

Location:

3 Redwing Court Business Centre Ashton Road Romford Essex
Essex
RM3 8QQ

Anonymous

Anonymous // 01/01/2019

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“Hi to the sale person was helpful an perlite ????”

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“Very good comumication with nova insurance thanks”

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“I am not very happy with your services because after I have made the insurance on my van, the next day I was contacted by one of the agents for some details and I have asked for a Goods in transit insurance. I was told that I will be contacted later for a quote. Next day I called your company with the same issue, a quote for a Goods in transit insurance, the same answer! After a week, during this time I have lost a few transports, I called again, I was told that I will be contacted later and obviously I had to call again to remind them about my quote, which finally they gave it to me! Basically if I wouldn`t have been forced by the jobs that I was receiving and my promises in front of the customers I wouldn`t have made my insurance with you! Cristian Dobrescu”

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“Easy and straight forward application.”

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“I have five policies now with them and can't complain. I find then very helpful and great when you have tricky policies.”

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“Quite possibly the worst experience I have ever encountered in obtaining insurance cover. My previous van policy was not due to expire until 25/10/2015 however my daughter aged 24 had just passed her driving test so I wanted to add her to the policy on 25th September so contacted Nova for a quote. They did manage to secure a good premium with a reputable insurer and we agreed that we would waive the one years NCD with my existing insurer to allow us to get the new policy, through Nova up and running in advance of the existing policy expiring to be valid last Friday on 25th September. The Nova representative advised that I must cancel my existing insurance with immediate effect on 25th Sept which I did. When completing the follow up documentation online today, which was also the most tedious and difficult process, it transpired that insurance had not been placed through Nova last week as agreed and that we had been driving the vehicle without insurance for the last seven days. When I phoned to query this I was told that the policy was not due to start until the existing policy expired on 25th October. I advised that was not what had been agreed and that premium was paid for in full a week ago. The representative told me that If I wanted the policy to start prior to renewal day that I would have to cancel the Nova policy, incur cancellation charges and set up a new policy. At this point I asked to speak to a manager as I know that calls are recorded and what in fact we'd agreed last week could not be disputed. The representative phoned me back within ten minutes, without a word of apology to tell me that it was sorted and that cover would start today. I am appalled at the level of service but mostly that despite placing insurance and paying in full over a week ago that the van has been uninsured given that I had cancelled the original policy. Given my experience I could not recommend Nova to any friends or colleagues”

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“Very pleased as I needed my liability to be specialized, Nova advised the best cover for me and emailed me the documents as soon as I paid for the policy. Very happy.”

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“Very help full great to deal with”

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“Quick easy site with a good result.”

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“Same policy for 10 years, I just renew it, no hassle”

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“Great service”

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“On 14th May I was contacted by yourselves after applying online for the best quotes for home insurance which was to commence on 16th May 2015. Nova were the 3rd company to phone me & the best price so far. I was assured that if I agreed to take out the insurance now - as they could not the guarantee that price would remain, I had 14 days to cancel. Immediately after speaking to Nova I received a call from another insurance company who were able to better the price for the same product. I agreed to go with them instead of Nova. I immediately rang Nova to cancel the policy. I was informed I would be charged £45 (I think) even though only 20/25mins had lapsed. I asked to speak to a manger to complain about this but was informed they were unavailable & that it was stated in the terms & conditions that this amount would be deducted if the policy was cancelled within 14 days. £346 was taken out of my account on 15th May. It is now 6th June & still no money has been transferred back into my account. It is unbelievable that they can take the money out right away, tell me they are holding back an amount for 'admin' but yet cannot get the money back into my account any where near as quickly. I was assured this was cancelled & as I have not received any documentation, it confirmed this. I request that after this length of time the full amount of £346 is transferred into my bank account by Monday 8th June which will be over 3 weeks or further action will be taken.”

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“Great service and advise , plus a saving on my car insurance . Thank you”

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“I have found Nova to be extremely helpful and successful in finding the best cover at the most competitive rates. I already recommend Nova to my family and friends.”

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“I found it a bit of hard work but got there in the end.”

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Glad we could help in the end. Thank you Stephen

“I'm waiting for a quote from you.”

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Sorry you have had to wait.. We will be quicker next time. Thank you Ian

“Friendly professional advisers good value”

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Thank you Franco. Glad we could help

“Quick service and customer care is first class. We always check out Nova first before insuring any of our vehicles and they usually look after us price wise”

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Thank you John. We always try

“I find nova insurance really helpfull when u phone them there is no your waiting in line please hold they answer straight away overall very help my second year with them and probably will stay with them next year”

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Thanks Ben. We think call centre's should actually answer calls as quick as possible. Thanks Again

“Very helpful”

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Thanks Steve.

Nova Insurance is rated 3.8 based on 166 reviews