Nova Insurance Reviews

3.82 Rating 158 Reviews
72 %
of reviewers recommend Nova Insurance
Merchant Metrics
Customer Service
Communication Channels
Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Nova Insurance Reviews

About Nova Insurance:

Full range of personal and commercial insurances available from leading insurers

Visit Website

Phone:

0800 083 1566

Email:

info@nova-insurance.com

Location:

3 Redwing Court Business Centre
Ashton Road
Romford
Essex

Anonymous
Anonymous  // 01/01/2019
its a lot of assail will not renew .
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The link worked well although getting all the info required DVLA made it a bit complicated, after adding cards etc
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Excelent service!!
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Customer service is really good they are friendly
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Agreed a price then phoned me to tell me it was going up less than 24 hours after paying for my policy in full.
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you get what you pay for ?
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I personally found your online registration process very very confusing an extremely difficult, despite several phone calls asking for help. I was told that they would send be a hard copy which I haven't yet received any of my days are running out and I don't want to be without insurance, so I had another go doing it online again have done the best I can. It is taken me several hours, but I do hope that it will do. I would have appreciated just being sent forms to fill in in the first place
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Good and quick service
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Courteous, efficient service although the figure quoted online was increased by £68. However, still a reasonable figure so I am satisfied so far.
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Any queries I had were answered promptly, courteously and helpful particularly with the Validation which caused me some problems . Please be sure to continue to help and explain where necessary. Brian Newbolt
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Accuracy, timeliness, responsible, at the right time , accessible to anyone regardless of age, nationality or experience.
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Very helpfull company. Was happy with the price and service received. Won't hesitate to use again.
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Fantastic customer service from start to finish. Took the policy out with Steve who was helpful and friendly and Scott helped me validate it online and I am now free to drive. Thank you nova. Have a good Christmas
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Very Reliable broker company
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The chap I dealt with was efficient accurate amd very helpful.
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I have taken this insurance out recently as I have bought a smaller car and to teach my sons to drive. I have never had so much hassle and information toupload when taking out an insurance policy. Every time I think I have done everything it asks for domething else to be uploaded. Not sure we will end up with the policy as fedup of having to get someone to scan things for me!
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The bottom line is: do not use this company. In the first instance, after I had paid for the policy online via a comparison website, Nova called me the following day to go over the same details, adding a couple of rather dubious questions that are never asked on any insurer's website/over the phone or on any comparison website. They increased my premium BECAUSE I DID NOT HAVE TWO ALARMS ON MY CAR. Having an alarm and an immobiliser obviously wasn't considered secure to them. Other major failings are the poor customer service on the phone, the incredibly complex method of sending in documents for validation online, and the extortionate £45 cancellation fee after the first 14 days. This company is interested only in making easy money from naïve customers. If you happen to ignore the advice to avoid them, at least do not blindly purchase a policy online - make sure you get an accurate price over the phone.
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Very create company
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excellent service and staff member i spoke to very helpfull A +++++++++++
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Nova Insurance is rated 3.82 based on 158 reviews