Nova Insurance Reviews

Name: Nova Insurance
Address: 3 Redwing Court Business Centre Ashton Road Romford Essex, Essex
Rating: 3.81

3.8 Rating 166 Reviews

81 %

of reviewers recommend Nova Insurance

3.8

Based on 166 reviews


Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour

About Nova Insurance:

Full range of personal and commercial insurances available from leading insurers

Visit Website

Phone:

0800 083 1566

Email:

info@nova-insurance.com

Location:

3 Redwing Court Business Centre Ashton Road Romford Essex
Essex
RM3 8QQ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“its a lot of assail will not renew .”

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“I have taken this insurance out recently as I have bought a smaller car and to teach my sons to drive. I have never had so much hassle and information toupload when taking out an insurance policy. Every time I think I have done everything it asks for domething else to be uploaded. Not sure we will end up with the policy as fedup of having to get someone to scan things for me!”

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“The bottom line is: do not use this company. In the first instance, after I had paid for the policy online via a comparison website, Nova called me the following day to go over the same details, adding a couple of rather dubious questions that are never asked on any insurer's website/over the phone or on any comparison website. They increased my premium BECAUSE I DID NOT HAVE TWO ALARMS ON MY CAR. Having an alarm and an immobiliser obviously wasn't considered secure to them. Other major failings are the poor customer service on the phone, the incredibly complex method of sending in documents for validation online, and the extortionate £45 cancellation fee after the first 14 days. This company is interested only in making easy money from naïve customers. If you happen to ignore the advice to avoid them, at least do not blindly purchase a policy online - make sure you get an accurate price over the phone.”

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“very bad way of doing things, take out an online policy then have to call back the next day, to make sure its all correct , then another email with something to sign, then a whole load of proof of who i am to scan and email, none of the links work you email tome, will never use again”

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“I gave all my details to the lady on the phone. I then paid with a debit card so you have my money. I have tried to fil in a validation on line form. I do not do up loads or down loads or whatever. And certainly not photographs or videos. All I wanted was my van insured . If you can't insure it please return my money. I have never made a claim. Never been refused insurance and been driving for over fifty years.”

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“Terrible phone support, changes made after t&Cs agreed and forced to pay £45 admin charge when cancelling in less than 24hrs Not to mention the full list of personal information they said they required, Quite simply useless and no confidence in this company”

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“if i had know prior to handing my bank card details over when purchasing a van insurance for nova to then e mail me to complete the transaction for me the to upload the following : all drivers driving cards back and front / copy of utility bill / proof of no claims / log on to dvla website for a unique password which lasts 21 days ?? i admit this is not easy for myself as quite a dinosaur on computers so photocopied all info send registered post !! take not nova start telling your potential customers what you expect PRIOR to any insurance purchases go through had i known that i had further hurdles to jump i would have not taken this policy out !!! ah and last point when you do bring this to the agents attention a £45,.00 cancellation fee comes in to equation ? absolute joke not happy but will have to see a year out with them buyer be aware you have been warned 1 out of 10”

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“I would not ever use this company again. No one contacted me to verify my policy details or who I was. I received no policy details and when I contacted Nova and was told I hadn't given the correct information I was told I would be charged £45 to cancel a policy I didn't even receive policy documents for.”

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“Quite possibly the worst experience I have ever encountered in obtaining insurance cover. My previous van policy was not due to expire until 25/10/2015 however my daughter aged 24 had just passed her driving test so I wanted to add her to the policy on 25th September so contacted Nova for a quote. They did manage to secure a good premium with a reputable insurer and we agreed that we would waive the one years NCD with my existing insurer to allow us to get the new policy, through Nova up and running in advance of the existing policy expiring to be valid last Friday on 25th September. The Nova representative advised that I must cancel my existing insurance with immediate effect on 25th Sept which I did. When completing the follow up documentation online today, which was also the most tedious and difficult process, it transpired that insurance had not been placed through Nova last week as agreed and that we had been driving the vehicle without insurance for the last seven days. When I phoned to query this I was told that the policy was not due to start until the existing policy expired on 25th October. I advised that was not what had been agreed and that premium was paid for in full a week ago. The representative told me that If I wanted the policy to start prior to renewal day that I would have to cancel the Nova policy, incur cancellation charges and set up a new policy. At this point I asked to speak to a manager as I know that calls are recorded and what in fact we'd agreed last week could not be disputed. The representative phoned me back within ten minutes, without a word of apology to tell me that it was sorted and that cover would start today. I am appalled at the level of service but mostly that despite placing insurance and paying in full over a week ago that the van has been uninsured given that I had cancelled the original policy. Given my experience I could not recommend Nova to any friends or colleagues”

Helpful Report

“On 14th May I was contacted by yourselves after applying online for the best quotes for home insurance which was to commence on 16th May 2015. Nova were the 3rd company to phone me & the best price so far. I was assured that if I agreed to take out the insurance now - as they could not the guarantee that price would remain, I had 14 days to cancel. Immediately after speaking to Nova I received a call from another insurance company who were able to better the price for the same product. I agreed to go with them instead of Nova. I immediately rang Nova to cancel the policy. I was informed I would be charged £45 (I think) even though only 20/25mins had lapsed. I asked to speak to a manger to complain about this but was informed they were unavailable & that it was stated in the terms & conditions that this amount would be deducted if the policy was cancelled within 14 days. £346 was taken out of my account on 15th May. It is now 6th June & still no money has been transferred back into my account. It is unbelievable that they can take the money out right away, tell me they are holding back an amount for 'admin' but yet cannot get the money back into my account any where near as quickly. I was assured this was cancelled & as I have not received any documentation, it confirmed this. I request that after this length of time the full amount of £346 is transferred into my bank account by Monday 8th June which will be over 3 weeks or further action will be taken.”

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Nova Insurance is rated 3.8 based on 166 reviews