Nova Insurance Reviews

Name: Nova Insurance
Address: 3 Redwing Court Business Centre Ashton Road Romford Essex, Essex
Rating: 3.81

3.8 Rating 166 Reviews

81 %

of reviewers recommend Nova Insurance

3.8

Based on 166 reviews


Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour

About Nova Insurance:

Full range of personal and commercial insurances available from leading insurers

Visit Website

Phone:

0800 083 1566

Email:

info@nova-insurance.com

Location:

3 Redwing Court Business Centre Ashton Road Romford Essex
Essex
RM3 8QQ

Anonymous

Anonymous // 01/01/2019

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“EXCELLENT SPEEDY SERVICE, TOOK THE PAIN OUT OF BUYING COVER.”

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“Disgusting company. Canceled my insurance quote and has not returned the money for more than two months. more 300£. Do not reply to phone calls or emails. Beware of this company. Sorry I can not put 0 stars.”

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“Easy hassle free enquiry then led to a policy being taken out.. Jhon was spot on.... Great customer service skills and gld to do buissnes with you Best Reguards Arron rayner”

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“Second to none customer Service. Very happy to have found this company”

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“I made an online truck insurance quote and Nova replied straight back to me with a price which was the best one I received ,so I took out my policy to insure my truck over the phone very simple process dome in a couple of minutes”

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“Had to make an amendment to our motor fleet policy when we got rid of one of our vehicles. Was told a refund would take 6 to 8 weeks. Nothing appeared so rang again. Was then told that money is then usually held on account until renewal and then deducted then!!! Totally outrageous. Will NEVER insure with them again”

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“Very happy with service, price snd cover”

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“I am not happy because the witch ai spoke don’t advice me theat I need to pay extra for each car that I need to post in insurance.he advises me theat I can put 12 cars but not to pay 4every car”

Helpful Report

Hi There, Many thanks for your feedback. Having looked into the file i can see you purchased a Motor fleet policy as you requested on your original online enquiry. You can indeed have up to 12 vehicles but you would pay a premium per every additional vehicle you add,as you would expect. Checking the notes it appears you thought a fleet policy worked as a motor trade policy does however despite your request over the phone you cannot just change to a motor trade policy as you are not a motor trader and that would be insurance fraud. I hope this clears up the matters for you and if you would like any further information please feel free to give us a call and we can explain further.

“Stay well clear of this company. They give you a good price online then call you to 'check' some details and increase the price. If you do not except the new price they charge you a cancellation fee if you do then you would have been better off with any other insurance company. If I could I would give them no starts.”

Helpful Report

Thank you for your review Mr Szabo. When completing the online quote you did not include a previous claim. During our valuation call this was confirmed with you so the quote, and therefore policy, required amendment to ensure you were covered correctly. This disclosure did unfortunately result in an increased premium. Ensuring all our customers are insured correctly is obviously one of our primary commitments.

“Do not use !!!! Terrible company !!! Terrible customer services, so many hidden charges, very unhelpful staff !!! Terrible !!”

Helpful Report

Hi Jay. We appreciate you taking the time to review us. At Nova Insurance we pride ourselves in complete transparency and all our charges are provided to you prior to purchasing a policy. During our validation call it became clear that you entered social use during the online quote when you actually required business use. This amendment did require an additional premium. Our primary commitment is to ensure that every customer is covered insured and I am sure you would appreciate this.

“Very helpful member of staff. Friendly and informative”

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Thank you for your review. We are happy that we could help you with this year's policy

“As its Xmas and communication is poor I'm not sure. you asked for things like copies of my licence. i sent you them and you asked me again for the same things. you have not let me know whether you have received them or not. I hope this is not a sign of how you do business. p.s. the rest of this review form is total nonsense.”

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“Joe was very helpful, thanks”

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Thank you Gareth for taking the time to review us. Kind Regards, Grant

“please confirm which item I have purchased. I have not authorised any payment for Nova”

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“John who contacted me from Nova was very knowledeable, not pushy and got me a very good deal.”

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Good afternoon Barbara. Firstly thank you for your review. I have passed your feedback on to John and your kind words are appreciated. Grant

“Best price on the market. Great customer service and easy to set up”

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“I would say they have to be one of the worst insurance company I have ever come across. They need to train their staff. Asked for documents by email that they never mentioned over the phone before taking my deposit. I cancled with in 24 hours . I only got told theirs 60 pound cancellation fee. Now they are saying 165 they are rip offs . STAY WELL CLEAR OF THIS COMPANY .”

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Thank you for your review Steven. When completing your quotation you did not indicate that the one of the drivers on the policy was using the vehicle for deliveries. Therefore during our validation call and process we did require additional documentation from you. We apologise that this may have caused you inconvenience however we do need to ensure that all our customers are correctly insured.

“Hi i dont believe i purchased anything from yourself i requested a quote to which your customer service advisors where prompt and efficient unfortunately the quote was not suitable so i did not pursue Regards GULAM PATEL”

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“Excellent service”

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“i bought landlord insurance from this company in march"18 and cancelled in july"18 as i sold the rented property...i am still waiting for my refund after more than 2 months,when i call them they just fob me off with some lame excuse... use this company at your peril as you will find why they are quite cheap!!! STILL NO REFUND”

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Nova Insurance is rated 3.8 based on 166 reviews