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Nothing But Padlocks Reviews

4.9 Rating 3,074 Reviews
99 %
of reviewers recommend Nothing But Padlocks
Company Reviews Metrics Info
4.9
Based on 3,074 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Nothing But Padlocks Reviews

About Nothing But Padlocks:

Nothing But Padlocks is the leading manufacturer, testing facility and retailer of padlocks in Europe. We supply to the likes of the National Grid, Police, MOD, NHS and Shell but we also distribute to the general public via our website.

Additionally we work closely with the Police and insurance industry to help write White Papers and advice documents to ensure standards are upheld and easily understood.

Visit Website

Phone:

0151 298 1943

Email:

info@padlocks.co.uk

Location:

9-15 Grundy Street
Liverpool
L5 9SG

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Nothing But Padlocks 5 star review on 23rd February 2024
Fi Hunter
Nothing But Padlocks 5 star review on 21st January 2024
G Gold
Nothing But Padlocks 5 star review on 12th October 2023
Sandi Starling
Nothing But Padlocks 5 star review on 12th October 2023
Sandi Starling
Nothing But Padlocks 5 star review on 12th October 2023
Sandi Starling
Nothing But Padlocks 5 star review on 28th August 2023
Guy Ellison
Nothing But Padlocks 5 star review on 14th August 2023
S Rose
27
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mark Rodgers
Verified Buyer
“Have used Nothingbut padlocks a number of times and have found them easy to deal with and delivery usually very prompt. As yet i have had no problems with the quality of the products.”
Helpful Report
Posted 2 years ago
Thank you, it is great to hear from customers who have been with us for years. I am happy we were able to supply your latest order of weatherproof padlocks.
Posted 2 years ago
Seb Schmoller
Verified Buyer
“What I ordered came quickly and worked well. For "non-padlock buffs" you might want to make the physical meaning of a particular size of padlock a bit more explicit.”
Helpful Report
Posted 2 years ago
It is lovely to know the postal service delivered your brass padlock nice and quickly. We have included diagrams on all the padlock dimensions with each product but we will take your feedback on board too. We love to hear how your order experience comes across. Thank you
Posted 2 years ago
John Hutchinson
Verified Buyer
“I wanted to give you a 5 but you persist in using DPD for deliveries, DPD do not give an option to leave a delivery in a SAFE PLACE (only with neighbours which I dont use) thus delaying delivery if I am not in.”
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave us your feedback, we like to hear how the order experience was. We have used DPD for over 11 years and in the large part, this works well for our many customers. I do appreciate that the alternative options offered by DPD may not suit everyone and thank you for your understanding in this matter.
Posted 2 years ago
Daniel Rea
Verified Buyer
“Ordered 3 same key locks which arrived very promptly one of the locks did not match any of the keys this lock was immediately replaced with a correct key lock within 24 hours The test of a good supplier is how they respond when things don’t go right first time.”
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave your feedback. We know sometimes things don't always go to plan so it is great when we get the opportunity to put it right. I am very happy that you now have all three shutter padlocks keyed as you required.
Posted 2 years ago
Ady Fletcher
Verified Buyer
“Excellent service. 2 or 3 padlocks though are proving difficult to unlock after only a couple of months use.”
Helpful Report
Posted 2 years ago
Thank you for your feedback. These are very robust padlocks and I am happy to talk about this with you to see if we can resolve any problem. As with all mechanical items they work at their best with a bit of TLC. Proper padlock lubricant is very important and avoiding the use of a standard spray product can cause 'stickiness' issues when trying to operate the padlock. Please feel free call us in the office so we can go through this with you.
Posted 2 years ago
Anthony Aimon
Verified Buyer
“I am amending a previously appalling review I gave 2 weeks ago about the Large Closed Shackle Combination Padlock (50mm) we use for our garden shed. After a couple of months, the numbers became very hard and nearly impossible to turn. Adding oil did not seem to improve the mechanism and we thought we had to get another one if we didn't want to waste 10 minutes every time we needed to open the shed. However we realised a week later that oiling had taken more time than expected to do its job, and the wheels are now turning smoothly again. I was also reminded that there is a 12 months warranty for all padlocks supplied and that it could be returned free of charge. In the end, a good padlock, that needs maintenance (and patience) on rainy days.”
Helpful Report
Posted 2 years ago
Good morning, Many thanks for your order and taking the time to leave a review. We offer a 12 month guarantee against all of the padlocks we supply (regardless of the brand) so if you are having issues with your existing padlock, please simply return it to us and we'll replace it free of charge - we'll also reimburse you for the postage cost of sending the faulty one back to us. Please complete the returns form via the link below: https://www.padlocks.co.uk/returns Many thanks, Dan Willoughby Operations Director
Posted 2 years ago
P M
Verified Buyer
“Happy with the products, although a 4-digit paddock would be better than three. Delivery wasn’t great, told me at 8am that my package was coming at 9:30 (didn’t know beforehand what day the package was coming on either). But know that’s not done by you guys.”
Helpful Report
Posted 2 years ago
Thank you for taking the time to let us know about your experience. We do have a four-dial version of this padlock but it may have been that the shackle dimensions were not suitable so you had to select the three-dial option. I am sorry to hear that the delivery timescale was not straightforward to understand. When orders are placed in the evenings, then we pick these upon our return to the office the following morning. They are then processed and dispatched for the following day's delivery before 5pm. I am pleased that you received notification from the courier giving you a time for delivery but can understand that this did not give you much notice. We appreciate your feedback and we always use these comments to help us improve things in the future.
Posted 2 years ago
Timothy Clegg
Verified Buyer
“Needed a weatherproof padlock to keep chemical store box secure by swim spa. Looks good but not had it long enough to know its performance.”
Helpful Report
Posted 2 years ago
Thank you. This is a great choice of weatherproof padlock. As with anything mechanical, a bit of TLC will help to keep it in optimum condition. Use of a proper padlock lubricant is best rather than the often-used can of spray that proves so popular.
Posted 2 years ago
Helen Evans
Verified Buyer
“Good to find a supplier of keyed alike padlocks. Ordered a set of 6, each padlock came with two keys, so plenty to share between staff. Padlocks were really easy to operate and click back in without needing to use the key to do so. Very happy with the purchase. Four star rating due to difficulties with delivery, but this was down to the courier, rather than the supplier but took an extra four days for delivery to be made.”
Helpful Report
Posted 3 years ago
Thank you for your great feedback. I am really sorry there was a delay in transit with your order and thank you for your patience whilst the courier sorted this out. It is great to hear you love the padlocks and the keyed suite makes life so much easier for you.
Posted 3 years ago
Andy Milner
Verified Buyer
“I am very pleased with the padlocks”
Helpful Report
Posted 3 years ago
Thank you, great to hear you love your high security padlocks.
Posted 3 years ago
Joan Kirby
Verified Buyer
“My only complaint was ,it was not easy to see the size from the web site.nor the price,it would be easier to have the total cost inc vat and the size in inches next to the product.The actual padlock is well made But too small for outdoor solid wood double gates.”
Helpful Report
Posted 3 years ago
Thank you very much for your feedback as it really helps to understand our customer's experience. The dimensions on the website are shown in millimetres which I know can difficult if you find inches easier to visualise the size of the padlock. Although the full price breakdown is shown just prior to checkout, I do understand that not everyone is used to dealing with vat exclusive prices. With this in mind, we had added the individual unit price including vat to help with your decisions on cost. We continue to review how our website impact on the customer experience and value your input. If you wish me help you sort a better suited padlock for your gate I would be happy to go through some options with you.
Posted 3 years ago
Mark Gorin
Verified Buyer
“Good information and service. I would have liked the option for a slower and cheaper delivery (perhaps it needs to be secure though?)”
Helpful Report
Posted 3 years ago
Thank you for your feedback, it is important to us. Alongside the courier option you had, where possible we also offer a postal service. As the postal service is a non-trackable service, it is more suited to the smaller orders of lower weight and value. Where the order value is greater we would recommend the trackable courier service as the best option.
Posted 3 years ago
Malcolm Clark
Verified Buyer
“Service & delivery excellent but product fell short in that the packaging contained no information on how to change combination setting (had to resort to internet for solution taking time and embarrassing in front of our customer)”
Helpful Report
Posted 3 years ago
The instructions for setting the Squire combination padlock are normally within the packaging and I am sorry that they were missing on this occasion. Please accept my apologies for any inconvenience and embarrassment this caused. Thank you for giving us the opportunity to respond to your feedback.
Posted 3 years ago
Stuart Reeves
Verified Buyer
“Price good, service great, follow up excellent. Quality of lock good but blue plastic bands have already fallen off”
Helpful Report
Posted 3 years ago
Hi Stuart. The lock you bought is a commercial grade product and we often sell them for large scale electrical systems, railways and wind farms. The bands basically need to be easily changed to distinguish different systems or security levels. Some of these customs put a spot of glue on if they wish to fix the lock to a specific colour. We can easily send you a few free replacement band if your like?
Posted 3 years ago
John Robinson
Verified Buyer
“Fast service. Good small padlocks”
Helpful Report
Posted 3 years ago
Thank you, great to hear you like your padlock.
Posted 3 years ago
Robert Colwell
Verified Buyer
“The service is fast and efficient. The website easy to use and reasonably clear. The lock is as described in size and no doubt spec. One minor issue is that I thought I was buying two locks when in fact it was only one. I may be old but still not that easily confused so it needs to be slightly clearer exactly what one is paying for.”
Helpful Report
Posted 3 years ago
I am pleased you found the website easy to use and the postal delivery nice and quick. A great choice of laminated padlock for your part of the country. Our website displays the various sizes and I can see that this may appear confusing so thank you for your feedback on this. It is important for us to hear about your experience with us.
Posted 3 years ago
Robert Beesley
Verified Buyer
“Easy to order from with a good deal of information abou the products. Came quickly and packaged well”
Helpful Report
Posted 3 years ago
Thank you, it is nice to hear you found all the information you needed to make your choice of padlock.
Posted 3 years ago
Mike Dale
Verified Buyer
“Keyed Alike Closed Shackle Extreme Padlock looks a very sound lock but slight concern that the weather cover for the key aperture is rather flimsy and unlikely to last long. Prompt service.”
Helpful Report
Posted 3 years ago
So good to hear you like the Extreme padlock and take on board your thoughts on the dust cap. Thank you for your feedback.
Posted 3 years ago
Theatre Manager
Verified Buyer
“Excellent company. I did have an issue when reordering replacement keys (hence 4 stars and not 5) but rectifying the issue was dealt with very quickly and efficiently. When I require padlocks or similar in the future Nothing But Padlocks will definitely be my choice of supplier.”
Helpful Report
Posted 3 years ago
Thank you for your understanding with the issue we had with your keys and I am so glad we could sort it out for you nice and quickly. Sometimes things do not run as smooth as we like but we appreciate being given the opportunity to put it right. We look forward to your next virtual visit.
Posted 3 years ago
Ross Horsey
Verified Buyer
“The small waterproof padlock I bought was fine in all respects except the cap over the lock let in water.”
Helpful Report
Posted 3 years ago
Thank you for your feedback, it is always good to know your thoughts on our padlocks. The small cap protects the padlock from dust and grit getting into the key barrel but as you say it may let a small amount of water in. This marine-grade padlock will not be deterred by this so please be assured it will continue to function well.
Posted 3 years ago
Nothing But Padlocks is rated 4.9 based on 3,074 reviews
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