Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,544 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,544 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do yourself a favour ad avoid this company like the plague. I ordered 3 items but received only 2. I have emailed this company on a number if occasions and I'm still waiting for a response.”

Helpful Report

Posted 5 months ago

“You sent out of date product and despite writing to you, 3 times you have not responded to advise what you are going to do to correct this issue”

Helpful Report

Posted 5 months ago

“Good company quick delivery will be ordering again”

Helpful Report

Posted 5 months ago

“"Not in the Dog House" keeps sending me emails asking for reviews and I keep replying stating the service is terrible and I am still waiting on the 1kg of venison sticks I ordered. To datehave had no contact from them or has my order been fulfilled. There is no contact number to call so everything is done by email which is getting me nowwhere. Please just send me my o/s part order and we can then move on.”

Helpful Report

Posted 5 months ago

“Couldn't get dried turkey necks from my usual supplier but found them on this site. Good quality and fast delivery. Will be ordering again.”

Helpful Report

Posted 5 months ago

“very good fast delivery would definitely use again”

Helpful Report

Posted 5 months ago

“Very good service,the company has difficulty getting the product but they did let me know how things we progressing.”

Helpful Report

Posted 5 months ago

“Received 2 packs of food instead of 3, contacted their customer care a few times they just ignore”

Helpful Report

Posted 5 months ago

“Excellent price but v slow delivery, 10 days from ordering”

Helpful Report

Posted 5 months ago

“We purchased 15 rolls of webbox dog meat and only received 11, I contacted them and never heard back, we bought quite a few packets of treats also,it's a shame as it was going to be a regular order but unfortunately it won't be now”

Helpful Report

Posted 5 months ago

“My small Jack Russell is delighted with her new waterproof coat,it's bright and extremely well designed,perfect as is the service provided by The Dog House. A huge thanks and well done.”

Helpful Report

Posted 5 months ago

“Unfortunately not a good experience. Never received my order had to write several emails. No reply to telephone. Had to get my bank involved to try and get a refund.”

Helpful Report

Posted 5 months ago

“Dog bed ordered was delayed and when it did arrive it didn't match the size advertised, and the only one of the two treats ordered were correct. I emailed a week ago to ask what to do about the bed and am still waiting.”

Helpful Report

Posted 5 months ago

“I returned item due to incorrect size being sent. I have received no acknowledgment that my return and refund has been processed even though it was shown to be delivered by Rotal Mail on 18/10/23. I wanted to support a small business but the customer service is poor.”

Helpful Report

Posted 5 months ago

“The service was absolutely fine but we ordered Skinners dry dog food which arrived with only about three weeks left before it expired! I didn’t realise until I’d opened it which is why I didn’t bother returning it but not sure my 14 week old puppy will get through it all before it goes out of date!”

Helpful Report

Posted 5 months ago

“I contacted your customer service several times after receiving my order after 3weeks which was partially missing. You never posted my the shampoo I ordered and you sent me small dog warmer tablet instead of medium. It’s a bad customer service experience in my experience. There is no phone number on your website.”

Helpful Report

Posted 5 months ago

“I am astounded that you have the nerve to ask for a review. Having initially told me my goods were on the way, the courier said they had not received the parcel, emails then went unanswered. I asked for my money back and eventually had to resort to going through Mastercard to get my refund. Trust pilot is full of similar experiences with your business. I would avoid any further contact with your business.”

Helpful Report

Posted 5 months ago

“I sent the item back but never received a refund as it was too big I have emailed a few times but the last email did not receive a response. Extremely poor service and still no sign of the refund”

Helpful Report

Posted 5 months ago

“I will never order again this was supposed to be delivered in 5 working days i waited 4 weeks very poor service i had to phone many times to ask where my order was I had to buy other food to feed my dog which upset her stomache”

Helpful Report

Posted 5 months ago

“Terrible. Not sent me half my order, when chasing to see when i would receive the rest of my order. I was either ignored or told it would be with me shortly.”

Helpful Report

Posted 5 months ago

Not In The Dog House is rated 1.5 based on 4,544 reviews