Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,544 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,544 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Avoid this company never recieved my goods or a refund just constantly fobbed off with excuses”

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Posted 5 months ago

“Second time I am receiving an email asking me to review a product I have returned over a month ago and still haven't received a refund from Not in the Dog House. Have sent several emails to no avail. No number to call. Will never buy from this company again and wouldn't recommend them. Avoid giving this company your business. They simply don't deserve it.”

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Posted 5 months ago

“Beautifully made collar for my dog. Just took a little longer to arrive than expected. Otherwise would have been a 5 star review.”

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Posted 5 months ago

“Scam, order not received and unable to contact”

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Posted 5 months ago

“Scam, report to Action Line and North Yorkshire trading standards and your Bank, Website down since yesterday so maybe they’ve been closed down at last”

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Posted 5 months ago

“Very poor service...don't use them!!!”

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Posted 5 months ago

“I ordered two coats for my 2 Lab X Rotti girls - perfect fit, stay in place whilst out and about - very little slippage, which is something I've had issues with in other brands”

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Posted 5 months ago

“Very pleased with products bought and prompt delivery”

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Posted 5 months ago

“SCAM, company no longer on line, contact email just bounces back. Beware.”

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Posted 5 months ago

“Awful experience in delivery of the coat wiyh poir communication and delay in delivery. Dog coat is not waterproof at all. I am no longer putting this garment on my dog.”

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Posted 5 months ago

“Product not delivered. Refund received after charge back initiated through credit card company”

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Posted 5 months ago

“Great quick service. Good website, thank you”

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Posted 5 months ago

“Item arrived with some unusable food. Tried to contact the help team on three separate occasions and nothing. Ridiculous.”

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Posted 5 months ago

“The coat was far too big for my dog although the quality and style was very good. I had to pay £5.00 to send it back for a refund which I still haven’t received! I had a similar problem with a dog coat from Amazon but they refunded me straight away and didn’t charge for a refund!”

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Posted 5 months ago

“Very Disappointing Customer Service! Ordered 3X15kg bags of dry dog food and only received 2 bags. Sent numerous messages to Will and Amy at Not In The Dog House requesting a Resolution or Refund but they are not responding to my messages; over 1 month has passed! I do not recommend using Not In The Dog House!”

Helpful Report

Posted 5 months ago

“It's not my opinion you need. You need to get your so called bussiness in order. Still waiting for my refund. Disgraceful. The question below, how did you communicate with the company, it's none existent”