norwood textiles Reviews

Name: norwood textiles
Rating: 4.82

4.8 Rating 931 Reviews

95 %

of reviewers recommend norwood textiles

4.8

Based on 931 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01412305229

Email:

info@norwoodtextiles.co.uk

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norwood textiles 5 star review on 7th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Correction I tried to buy a product , company is a joke , had to get a refund through pay pal”

Helpful Report

Posted 3 weeks ago

Hi, We're very sorry to see this review. Sadly, you did not contact us prior to contacting PayPal. If you had contacted us directly we would have dealt with your issue promptly. Best Regards, Norwood Textiles Team

Posted 3 weeks ago

“I have not received the goods yet or had any confirmation of delivery so I cannot comment on service”

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Posted 4 months ago

“Went staff went to get my order my size wasn't in stock even though it was advertised”

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Posted 6 months ago

“I didn't get a confirmation email and I still have not received my order if someone can email me please”

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Posted 6 months ago

“After 10 days of order the item is not yet receivedd.”

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Posted 9 months ago

“Have not yet received this order, still awaiting a reply to mt email of yesterday 5th Jan”

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Posted 1 year ago

“Still haven't got my curtains for Xmas rang up they still taking orders yet don't know if they will arrive I asked for full refund and I hope I get it bank helping me to get money”

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Posted 1 year ago

“Ordered a duvet cover 8 days ago, still not received it. No communication whatsoever from the company regarding the dispatch/delay.”

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Posted 1 year ago

Hi, Order confirmation was sent to your email. We shipped same day and a further shipped notification was sent to your email. We don't see any emails from yourself. If you would like to contact us directly we would be happy to assist you. Best Regards, Norwood Textiles Team

Posted 1 year ago

“The curtains I purchased are intensely and extensively wrinkled (from the packaging), to the point whereby I am unable to remove them myself. I am now forced to go to a dry cleaner to see if they can help, with associated costs. I will not make any further purchases from Norwood and am extremely disappointed by the product I received.”

Helpful Report

Posted 1 year ago

Hi, We are sorry that you had a problem with your order. All our items come ready packaged directly from the manufacturer. We don't see any emails from yourself. If you had contacted us directly we would have been happy to assist you. Best Regards, Norwood Textiles Team

Posted 1 year ago

“Sorry to write this but very disappointed with my purchase out of the 5 pairs of curtains I opened 3 and not one of them was the size I ordered or what was stated on the packaging will be sending them back”

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Posted 1 year ago

“Took my order and money then 15 mins later emailed to say sorry but we have no stock. Not good. But i can now tell you i have my refund.”

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Posted 1 year ago

“Very thin and can see through and cheap looking I thought”

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Posted 2 years ago

“Ordered two sets of curtains form this scam company. My parcel hasn’t been delivered. After chasing them for 2 weeks speaking 5 different people I was told that Royal mails tracking showed it was signed by someone at the area and therefore they are not helping me to get my parcel! I was screamed at over the phone by who I assumed was the manager. Absolutely disgusting customer service and very unhelpful and unprofessional. Would t not want to deal with them ever again. Do not order from them! God for bid you parcel gets lost you will be held responsible and. It get your item or money back!”

Helpful Report

Posted 2 years ago

“Ordered a pair of curtains 5 days ago, and when I checked the tracking today, still not showing as even despatched. Rang their customer service yesterday who said they would get back to me, and have heard nothing. Really poor service so far. Guess I'll have to involve Paypal to get my money back. Don't trust all the good reviews you read!”

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Posted 2 years ago

“Still waiting for my order to arrive. Contacted Norwood to still waiting to here back ! Very disappointed won’t use again !!!”

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Posted 2 years ago

“I am still waiting for my order to arrive,so having paid extra for quicker delivery my review would be very bad , and really stops me from ordering again.Please would you refund my money and cancel my order”

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Posted 2 years ago

“Absolutely appalling customer service. Cushions received and sat on once and the ties broke on 2 of the 4 that were sat on. I emailed but apparently they didn’t receive it and sent an email asking for a review so I did but am told by them that I shouldn’t have done this! So they may help you if you don’t leave a review but not if you do! Work out for yourself how genuine their reviews are! After many emails now I am being told that that I am responsible to pay for returning their faulty goods which clearly in other reviews they have funded this? They are in insinuating that I have damaged these seat pads as they were fine when they left them?!There is no proof that they were fine when they left them as I have asked for it! There is no customer care here so don’t be fooled! I can and shall machine the seat pads but beware ! They are definitely not fit for purpose ! I have never been spoken to in such a rude manner by a company! They are not here to pander to their customers apparently!🤣. Well I have learnt a lesson not to deal with this company ever again but also it doesn’t end here. It is illegal to sell faulty goods! Good luck if you waste your money here!! Oh and it won’t let me leave a picture of the email saying they do not pander to their customers!🤣”

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Posted 2 years ago

“Cushions sat on once and broken”

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Posted 2 years ago

“Lots of little snags all over the duvet. Not the best”

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Posted 2 years ago

“The customer service is very bad.They don't care about buyer and the item not same as pictures.”

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Posted 2 years ago

norwood textiles is rated 4.8 based on 931 reviews