“Very impressed with NorthXSouth. Purchased electrical item. Excellent price. Delivered the next day.
Great to see an Irish company supplying goods at an excellent price and excellent service.
5 * all the way. Would recommend 100%”
Good afternoon,
As discussed, we are of course happy to accept the return of your electric blanket on the condition that it has not been used/installed (or is faulty after use).
As you noted in our conversation that you were not satisfied with the heat this would suggest that it has indeed been set-up. As lower than desired heat may indicate a fault (rather than an subjective preference), we have offered to collect the item free of charge for testing.
We are particularly strict about returns for items of a personal nature for obvious reasons however this in line with our voluntary return policy provided pre-purchase and your rights as a consumer under the consumer rights act (formerly distance selling act) .
We have offered to collect the blanket for testing and we will certainly process a full refund if the blanket is found to be defective.
You might confirm by receipt. I have noted my details below for your convenience.
Best,
Andy Kilpatrick
Andy@northxsouth.ie
Hiya Rosemary,
I believe my colleague has been in touch reference the collection and replacement of your original order.
Our understanding is that the parcel is out for delivery today (Thursday) however we are awaiting confirmation from the carrier.
Your patience is appreciated at this busy time of year.
Best,
Andy
MD - Northxsouth Retail
Andy@northxsouth.ie
“Fast turnaround in purchase and delivery good value for product
Need to package more carefully for delivery as box was damaged - was a gift so annoying that box was damaged ....!”
Hey - many thanks for sharing your experience.
I'm ever so sorry to hear that the gift box was marked - we would be happy to exchange it for you if it is not too late?
To arrange, please contact me directly and we'll get everything sorted.
Thanks a million.
Regards,
Andy
Andy@northxsouth.ie
“Package was delivered by dpd to the wrong address. Your company sorted it all out for us with reassurance that the item would be replaced if it couldn't be found. Excellent service!”
“I purchased a turntable from northxsouth. I had a query about the product, so sent an email on the Monday evening, expecting a reply on Tuesday, to my surprise I received a reply at 22.15. I duly purchased the product on the Thursday, expecting delivery the following week as I live in Glasgow. Surprisingly again I was contacted by the delivery company to tell me my delivery was due on Saturday, which happened as scheduled. I am very impressed with the personal customer service Northxsouth provides, I would have no hesitation using them again. I have yet to try the product, hopefully all OK!”
“Made the purchase online, northxsouth were the retailer with the best price, and the item was despatched quickly and efficiently however there was a slight glitch in delivery but that was the haulier's problem, not the retailer's, and arrived only one day late. Spoke to Andy at Northxsouth about the delay who was very helpful so no hesitation in recommending this company.”
“I had a query regarding shipping and the guys at northXsouth responded with the answer very quickly and accurately. The item itself arrived quickly and well protected. A pleasure to do business with northXsouth.”
“So it's my first order from northxsouth, I purchased a chord dac & poly , both arrived fast well packaged and has expected.
My experience will lead me to buy again has I was surprised at the quality of goods sold ,I will be back thanks again .”
“i enquired about a product. it was out of stock. the telesales guy said he would ring me when it came in. I thought, that is never going to happen, as it never has happened to me. But he did. I bought it online and had it in two to three days - to West Clare. thank you”
“I ordered a freesat recorder box from northXsouth Retail on Thursday evening. My order was delivered Saturday morning. I was unsure about some aspects regarding the box along with delivery information so I emailed Andy with my queries. Andy was so helpful in answering my questions. The box itself is perfect. This company is efficient, reliable, very knowledgeable about their products alongside outstanding customer service. I highly recommend northXsouth Retail to any potential customer. Thank you to Andy and the team. I have already recommended you to several people and you can be assured I will shop here again.”
“Contact with members of the firm were excellent. Questions were answered cheerfully and the staff were familiar with the item being considered. After sales queries were dealt with similarity. My only reservation would be about delivery. The actual time of delivery could have been communicated earlier.”
