“I ordered a therm 470ml by mistake. Immediately after the purchase, I contacted customer service to inform them and cancel the purchase. He told me to wait for the delivery to arrive and reject the package, then it would cancel straight away. I did exactly like that, but the delivery guy from DPD said that that wasn't the right procedure and that the company was aware of that. They have to call DPD to cancel it. I contacted customer service again, and now they told me that there is no refund. I have open a case on Paypal. I have the item unopened with me waiting for the collection. I won't pay any cancelation or collection. Very dissappointed with the service.”
Good afternoon,
As advised, we are unable to guarantee that any cancellation request is received in time to pull the order.
Additionally, as the flask was sent on an express service it could not be cancelled in transit.
Therefore we advised for you to refuse the delivery to avoid any return charges. This is a fairly standard procedure.
As you chose to accept the delivery we have invited you to return the goods at your convenience for a full refund.
As you placed the order via PayPal the return postages costs can be reclaimed from PP.
Any questions, let us know.
Best,
Andy
“Thank you for your email and the opportunity to review. Firstly the package was left on a high stone wall, it fell off the wall and my husband found it on the ground.
I opened a very wet box to find the thermos flask damaged with a dent on the side. I decided to keep it as its too much hassle to send it back. Thanks for reading this and Merry Christmas. Jackie”
“I ordered a pink Chilly's cup and when it arrived, I realised it was far too big for my needs. I emailed northXsouth within the valid time frame to send it back and I never received a follow up email despite them saying they would send me one!! As a result I never received instructions as to how to send it back and get my money back. The good reviews about customer service I've read shock me as I received absolutely no communication from them. Now I am stuck with a 500ML cup that is far too big for daily use that I can't send back and my money gone. So disappointed. Will not be ordering from this company again and I advise others to stay away too. If problems arise, they will not help you at all.”
Hi Shauna,
Many thanks for your mail.
I've just had a quick look at our system and can see that your order was refunded on the same business day that you requested.
Any other questions, please contact support@northxsouth.ie. Please be sure to check your spam box incase your ticket updates are in there.
Best,
Andy
Hi Leszek,
Thank you for bringing this to our attention.
I can confirm the parcel was dispatched on time however you live in an area where parcel volumes have increased significantly - resulting in delays.
If you have any further questions, please contact our support desk - support@northxsouth.ie and myself or one of the team will respond as fast as we can.
Best,
Andy
Hi Joao,
Our apologies for the delay in service.
It’s a bank holiday today in our County Antrim support desk therefore we have yet to process the request you sent last night.
We will follow up with DPD to locate/track the parcel and be in touch directly.
Please note, as per the website we are not currently offering tele support.
Best,
Andy
Hi Roberto,
I've just had a quick check and cannot see any support messages reference the order number, your name or email address? If you still need help with the water filters please contact support@northxsouth.ie
Best,
Andy
“Ordered 3 items. Only 2 were delivered. Short induction hob. Support northxsouth was very helpful and hob arrived 2 days later. Unfortunately when i opened the box the glass top was smashed. The service from northxsouth seems to be good but the delivery service is dreadful. Need to use better couriers.”
Good afternoon,
As discussed, we are of course happy to accept the return of your electric blanket on the condition that it has not been used/installed (or is faulty after use).
As you noted in our conversation that you were not satisfied with the heat this would suggest that it has indeed been set-up. As lower than desired heat may indicate a fault (rather than an subjective preference), we have offered to collect the item free of charge for testing.
We are particularly strict about returns for items of a personal nature for obvious reasons however this in line with our voluntary return policy provided pre-purchase and your rights as a consumer under the consumer rights act (formerly distance selling act) .
We have offered to collect the blanket for testing and we will certainly process a full refund if the blanket is found to be defective.
You might confirm by receipt. I have noted my details below for your convenience.
Best,
Andy Kilpatrick
Andy@northxsouth.ie
Hiya Rosemary,
I believe my colleague has been in touch reference the collection and replacement of your original order.
Our understanding is that the parcel is out for delivery today (Thursday) however we are awaiting confirmation from the carrier.
Your patience is appreciated at this busy time of year.
Best,
Andy
MD - Northxsouth Retail
Andy@northxsouth.ie
