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Norfolk Stairlifts Reviews

4.9 Rating 258 Reviews

99 %

of reviewers recommend Norfolk Stairlifts

Company Reviews

4.9

Based on 258 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Norfolk Stairlifts 5 star review on 6th February 2024

Norfolk Stairlifts 5 star review on 11th September 2023

Norfolk Stairlifts 5 star review on 9th December 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As an existing and very satisfied customer of Norfolk Stairlifts, I had no hesitation approaching them again when I needed a replacement for my 14-year-old re-conditioned model. The service provided by the company - from the first point of contact to the installation of my new (reconditioned) model - has been excellent. The team went out of their way to ensure that they could provide something suitable to my needs. Perfectly professional, friendly, and courteous in their dealings with me, their aftersales care and attention have been - and continue to be - first class. I am more than happy with my new stairlift and Norfolk Stairlifts.”

Posted 1 year ago

“We had otolift two fitted .very good but seat could be a bit bigger as i am a large man and seat belt holder digs into me.”

Posted 1 year ago

“I contacted Norfolk Stairlifts and requested a temporary Stairlift for am elderly relative .....a week before Christmas!..... Everyone I dealt with was helpful, honest and a pleasure to do business with. They made the whole process very easy and I had a Stairlift fitted 3 days before Christmas! A* company.”

Posted 1 year ago

“We had the most helpful, speedy, positive service I think we’ve ever received from a company. The staff at Norfolk stairlifts were kind and understanding, taking into consideration our particular family situation and hurrying through a very affordable and quick installation. Can’t thank them enough…it’s made such a difference to my parents.”

Posted 1 year ago

“A professional company, who do a brilliant job. The installation went well and there was no evidence of work had been undertaken. Training was very helpful. The stair lift works wonders.”

Posted 1 year ago

“Quick and efficient delivery and installation of a quality product”

Posted 1 year ago

“Wonderful service from the sales consultant to the final fitting crew.”

Posted 1 year ago

“An easy and efficient transaction from start to finish, we were well advised as to what was needed, the installation was great, the finished stairlift is perfect.”

Posted 1 year ago

“Norfolk Stairlifts initially turn up quicker than expected We were quoted well with excellent advice. We were advised of the estimated delivery date. After we accepted the quote we advised the delivery date earlier than expected Their fitter arrived exactly on time and installed the stairlift quickly and efficiently and left absolutely immaculate with nothing for me to clear up. The stairlift is excellent and I am sure it will do everything it is supposed to do and when my wife is released from hospital, she will find it an excellent aid.”

Posted 1 year ago

“I was able to make an immediate appointment with the salesman, who arrived promptly and cheerfully. He explained clearly the lifts he had available and the costs involved. I took the brochures to my husband in hospital where we made our choice. I spoke to your pleasant office receptionist and made arrangements for the lift to be installed five days later! The fitter arrived on time, completed the installation and after showing us how to operate the lift left us with a clean and tidy area. I cannot speak too highly of all your staff and my husband is delighted with his ‘magic carpet’! Thank you! Vivienne Soddy”

Posted 1 year ago

“The whole experience of quote,assessment and fitting of the stairlift was excellent and we would recommend the company to any of our friends and family if they needed this service.”

Posted 1 year ago

“Brilliant service, knowledgeable technicians. Reasonable prices. Can't recommend them enough”

Posted 1 year ago

“We were impressed with the sales process as it was geared to our needs and the advice we received has been born out in practice so far. The installation took a morning and left no mess. There was a problem on my first "solo flight" but the error code on the chair led to a rapid phone diagnosis and a same-day replacement of a printed circuit board - since when all has been well. So, 10 out of 10 (well. 5 out of 5, I suppose) for Norfolk Stairlifts and cautious optimism on the chair.”

Posted 1 year ago

“Thanks to all at Norfolk StairLifts for helping me with my recent purchase of a Handicare 1100. The service provided was excellent, from our initial visit to the showroom, through to the very thorough survey carried out by Richard and the subsequent installation which was expertly performed. All in all, a very personalised service, with no hard sell - unlike a well-known company which bombarded me with phone calls even when I pleaded with them not to do so. (Their name escapes me, but I think it begins with 'A'...)”

Posted 1 year ago

“The person who came to measure up and help us choose the right product was very thorough and communicated very well with my mother-in-law who is hard of hearing. We didn't wait long for it to be fitted and the fitted was very professional and competent. All round excellent service would highly recommend them.”

Posted 1 year ago

“Friendly and efficient service. Patient and understanding and the offer of going to the showroom and trying out the stairlift was invaluable.”

Posted 1 year ago

“The initial assessment of our property was very useful and the advice we received covered our requirements. We were fortunate in being able to place an order during the period when the Handicare 1100 was on offer. Installation was carried out on the agreed date and took about 4 hours to complete and no difficulties were experienced. From initial contact with Norfolk Stairlifts we were very pleased with the help we received from the staff and technicians and it was refreshing in its absence of hard sell techniques. It was also helpful not to have to pay a deposit with the order. It is early days but so far we are impressed with the lift particularly with the powered seat and footplate. The lift is very quiet in operation.”

Posted 1 year ago

“A pleasure to deal with. Professional, polite, perfect!”

Posted 1 year ago

“Norfolk Stair Lifts guided us through the process of selecting and installing a stair lift making it very smooth and straightforward. We chose to rent the Platinum Horizon Plus with Power Swivel Turn and Powered Hinged Rail. The whole operation was completed in 2 weeks. They were prompt, efficient, and genuinely helpful.”

Posted 1 year ago

“Very happy with stairlift in made life much more easier.it was put in really quick clean and tidy.not mucking up any walls.the engineer was really good friendly and helpful.i would recommend Norfolk stairlifts to any one who want a good job done.”

Posted 1 year ago

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Norfolk Stairlifts is rated 4.9 based on 258 reviews