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Norfolk Stairlifts Reviews

4.9 Rating 258 Reviews

99 %

of reviewers recommend Norfolk Stairlifts

Company Reviews

4.9

Based on 258 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Norfolk Stairlifts 5 star review on 6th February 2024

Norfolk Stairlifts 5 star review on 11th September 2023

Norfolk Stairlifts 5 star review on 9th December 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We needed a stairlift fairly quickly after my husband had a fall on the stairs. Norfolk stairlifts answered my query quickly and arranged to visit us. Richard explained the options to us clearly and gave us a provisional date for installation just one week later. Kieran did the installation and worked quietly and tidily. He explained how to operate it and my husband was able to try it out. All very efficient and straightforward. Thank you”

Posted 6 months ago

“Good service good price and friendly and well presented people both installers and sellers”

Posted 7 months ago

“Excellent advice and service. The stairlift has opened up access to the whole house again!”

Posted 7 months ago

“We needed a stair lift for my dad after moving into a new property. Norfolk Stairlifts were able to come and give us full details and a quote promptly. They explained everything clearly and were able to fit the stairlift very quickly. Everyone we dealt with was very helpful and friendly and I wouldn't hesitate to recommend them.”

Posted 7 months ago

“I’m happy with mine, a difficult staircase but a very unique lift,”

Posted 7 months ago

“Wonderful job, nice people, quick delivery and fit. Pauline and Mike Lloyd Barry fitted our lift many thanks”

Posted 7 months ago

“We are very satisfied with the installation and working of the stair lift.”

Posted 7 months ago

“I would highly recommend this company. Surveyor Richard Minns was professional, efficient and friendly. After the quotation, manager Nick respected our request to hang back until a decision for purchase and installation had been made. Carol kept communications open and clear. Installation was at least a week sooner, as we had hoped, than projected even though the stairlift chosen came from the Netherlands. Installation by Richard and a technician went very smoothly and they overcame all hitches calmly and knowledgeably. We have no experience yet of aftercare service but I am sure from other reviews that it will be swift and efficient.”

Norfolk Stairlifts 5 star review on 11th September 2023

Posted 7 months ago

“Extremely helpful right from initial meeting to installation. Much cheaper and not at all pushy like some of their competitors. The stairlift is an absolute god send . .Thankyou.”

Posted 7 months ago

“Can't fault the service and professionalism of all the staff. From first contact, visit to showroom and the installation of the stairlift. At all stages the options and the process was clearly explained and there was no sales pressure. Always happy to answer questions and repeat information as required. Thoroughly happy to recommend!”

Posted 7 months ago

“Really pleased with my stairlift and the whole buying experience from start to finish was very enjoyable everyone was very helpful, respectful and nothing was too much trouble even the after sales service is can’t would highly recommend thank you”

Posted 8 months ago

“Very pleased with the purchase & installation of my stair lift. Despite two breakdowns during the first ten days the service and prompt repair was excellent.”

Posted 8 months ago

“Needed stairlift quickly after my mum came out of hospital following a hip operation. They were very friendly on the phone, came out the next day to measure up and fitted it 2 days later. The fitters were also very nice. No problems with stair lift either.”

Posted 8 months ago

“Great service from start to finish. Richard very helpful in discussing all the various options and explaining the difference with no pressure to place an order. Delivered and installed exactly as promised. Can't fault the service. Thank you very much.”

Posted 9 months ago

“What a service. Surveyed one week installed the next. Wonderful.”

Posted 9 months ago

“So pleased that we chose Norfolk Stairlifts! I found them to be a highly professional company with a wonderfully caring team! Richard/Surveyor, Ronnie/Installer, Nick and the whole team in the office! Nothing is too much trouble and the confidence we have in Norfolk Stairlifts is priceless! This is a genuine review from a very happy and relieved customer! Thank you!”

Posted 9 months ago

“Brilliant service from initial contact through to installation. No hard sell just left us a quote and said give us a ring if you want to go ahead. Installed quicker than the quoted timescale too.”

Posted 9 months ago

“Unfortunately we needed a stairlift very quickly. I contacted Norfolk Stairlifts and could not believe how helpful they were. From my initial telephone conversation with them, they were completely professional and understanding. The surveyor came gave us two choices, no heavy sales he told us to think about it and get back to him when we was ready. They was able to fit the stairlift within a week.excellent installation and demonstrated it before they left. No mess at all I couldn’t recommend them enough Brilliant team”

Posted 9 months ago

“Excellent job done”

Posted 9 months ago

“Would highly recommend.”

Posted 9 months ago

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Norfolk Stairlifts is rated 4.9 based on 258 reviews