Norfolk Stair Lifts Reviews

4.88 Rating 92 Reviews
98 %
of reviewers recommend Norfolk Stair Lifts
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Norfolk Stair Lifts Reviews
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01953 850004


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Anonymous  // 01/01/2019
not a very reliable stairlift don't feel like useing any more
Posted 10 months ago
Dear Mr Scott,
I am sorry to hear that you are not using your stairlift. I can see that we installed your stairlift in 2017 and that we attended one callout in the two months that followed, but have not been asked to attend since. I see that we advised you of the service due date at the end of the first year. We would always recommend your stairlift is service once a year to help ensure it continues to be a product that you can rely on. We are contactable 365 days a year, so please feel free to call us on 01953 850004.
Posted 10 months ago
Our experience renting a stairlift was excellent from start to finish. As well the lift itself, every single member of the team, with whom we had contact, were professional, efficient and friendly. We couldn't have asked for more and wouldn't hesitate to use Norfolk Stairlifts again if the need arises - can't recommend highly enough - thank you
Posted 11 months ago
I was extremely happy with the service from the initial visit from their representative through to fitting. It was a difficult staircase to accomodate but the product they recomended seems excellent. Very happy so far.
Posted 11 months ago
We were recommended Norfolk Stair Lifts by a friend. We found the service to be efficient and excellent and are very pleased with the stairlift which has made a big difference to my husbands life. We would definitely recommend this company.
Posted 1 year ago
Very pleased with the advice, service and installation of the reconditioned Brooks 130 stairlift - feels very safe and with simple easy controls I think it's a good choice. Happy to recommend it.
Posted 1 year ago
A lengthier process than planned due to faulty part, which required a trip back to Hingham for replacement. Dom & his colleague were punctual, polite & left everything clean & tidy. Dom went to a lot of trouble to make sure I was fully comfortable operating the lift for my husband who has dementia.
I would have no hesitation in recommending your Company.
Posted 1 year ago
I bought a Handicare 1100 and I am very pleased with it. The stairlift is very easy to use, safe and very reasonably priced. The Engineer who fitted my lift, did a brilliant job.
Posted 1 year ago
Ordered Platinum Horizon stairlift, which was installed a week later after ordering. Salesman was very pleasant and professional, no pressure at all in selling. Stairlift engineer was very friendly and helpful, and cleared up completely with no mess at all. This company was recommended to me by a friend and I have no hesitation in recommending them to others.
Posted 1 year ago
Very please with the stairlift I’ve had installed for my Mum.

The customer service was brilliant and felt very looked after during the process.

It’s meant my mum can sleep in her own bed after 17 months of hospital so is invaluable.
Posted 1 year ago
After speaking with several companies I decided to use Norfolk Stair Lifts as their approach was more professional by far. Nick the surveyor advised on the best option and I decided to accept his advice and opted for the Brooks 130 model with the motorised swivel seat, this proved to be the correct decision for my needs. Kieron, (who installed the stair lift) was very polite and efficient, he left the work area clean and tidy. His instructions/training on how to operated the equipment was excellent. In the unlikely event that I have a problem with my lift, I have the peace of mind that Norfolk Stair lifts are only a phone call away. All in all, a very pleasant experience, and I have no hesitation in recommending their services.
Posted 1 year ago
Specified, manufactured, delivered and installed without a fuss. It’s made a big difference to the accessibility of upstairs.
Posted 1 year ago
Very professional company and extremely helpful and friendly I would highly recommend them
Posted 1 year ago
Last week I had my stair lift fitted.( Platinum Curve).. What a difference it's made to my days of struggling up and down stairs with my painful condition. From the first visit by the representative who carefully ascertained measurements of both myself and the stairs, and with no hard sell whatsoever, to the punctual fitters who worked hard to install and demonstrate, I can confidently recommend this company to bring back to one's home , comfort and safety.. Thank you to you all....
Posted 1 year ago
very satisfied with the service I received,frendly people good service
Posted 1 year ago
The guys came at the time I was told to expect them, both were very polite and answered all of my endless questions. Once it was all fitted and running, in what seemed like a blink of an eye, I was taken through the whole operating procedure, they would not leave until I was totally satisfied and at ease of using the chair. I cannot begin to express my thanks, it has totally transformed my life, I can go up and down the stairs as many times as I like now, without causing my back and leg to flair up. Before my chairlift, I could only come down in the morning and then go up at night, most importantly, I won't be falling on the stairs anymore. Thank you all, you really have changed my life for the better.
Posted 1 year ago
Excellent polite service from very knowledgeable installers.
Posted 1 year ago
My Brooks superglide lift has made a huge difference to my independence l am very pleased with it.
Posted 1 year ago
The whole purchase from beginning to installation was excellent.
Posted 1 year ago
Very efficient service ! Great people to do business with for my elderly parents ! The stairlift has been a great addition - made my parents life so much easier !
Posted 1 year ago
Posted 1 year ago
Norfolk Stair Lifts is rated 4.88 based on 92 reviews