Nissan Reviews

Name: Nissan
Rating: 1.63

1.6 Rating 103 Reviews

16 %

of reviewers recommend Nissan

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1.6

Based on 103 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Phone:

01923 899334

Email:

gb@nissan-services.eu

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Eddie Colville best salesman, buy all cars thru Eddie. Easy sale given fair price.”

Helpful Report

Posted 4 days ago

“DO NOT BUY WITH NISSAN! One star is far too forgiving. The most useless company with zero ****’s given once you’re a customer. Bought a brand new car that showed a major fault almost instantly after driving off the forecourt. Since then has been “fixed” twice and is currently sat in one of their garages waiting on a part that doesn’t seem to be coming. Been paying for a car I don’t have and despite numerous complaints - no one will help me. If you want to live in stress, worry and pay for nothing - Nissan is the answer. Otherwise I suggest you do yourself a favour and look ANYWHERE else”

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Posted 2 weeks ago

“I purchased a Nissan Qashai 1.3T Xtronic with 1000km on the clock. After a month of driving the car at 3000km on the clock the V belt snapped. Nissan took 2 weeks to get the part with no courtesy car given. The brakes squeak very loudly and they are unable to fix this problem and say it’s a manufacturing problem. I would not suggest purchasing a Nissan my experience has been very negative.”

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Posted 1 month ago

“I got a car 10 months ago was great at first then after 3 months my drivers chair was ripping so I contacted Nissan and they say wear and tear after 3 months of getting a new car so they don’t help me. Then 7 months later I break down and the alternator went. They couldn’t give me a courtesy car so I lost money out of work when I get my car back a week later the under tray is falling off. I phone them up and they say maybe I was driving too fast over a speed hump. I don’t think so. I don’t trust them so I went somewhere else to get it done. My car is under warranty so why should I have to pay to get that done. I had trouble with my other car when I got one there before.”

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Posted 1 month ago

“I would not suggest Nissan to anyone. Nissan is known for putting these bad cvt transmisions in these cars. Mainly Versas, Sentras, and Altimas. They want you to pay money for a new transmission so that they can get more money. They make these cars cheap for you because they will have more problems. They sell you on the fact that they are great on gas. I have bought 2 Nissans. Rogue and Sentra and both cars needed new transmission. This is my last time getting Nissan. Im moving on to Honda. Nissan USA didnt care about the fact that I tried to gst the car fixed under warranty. They kept telling me a code didnt come up. If you ask me I think they are lying. We arent back there with the mechanics to know the truth. Because if the car is fixed under warranty then no one gets paid. They are all money hungry. There is currently a law suit taking place as we speak on Nissan for 2.77 million compensation for scamming their customers. If you dont believe me look it up and try to sign up for the settlement. Thats all they want. Hear me when I say this. Dont get Nissan!!! Dont do it!!!”

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Posted 1 month ago

“Just purchased a new Nissan X Trail Tekna Plus for valued at 50k. small Scratch marks, Cruise control does not work, engine makes a strange rumbling sound at times like its a diesel car when its not. Customer service it absolutely awful. You ring Nissan and someone in france answers not knowing anything!!! im told to contact my local nissan and the closest one says they will ring me back....noone did. On following up myself they tell me their diagnostics machine does not work and i have to ring another Nissan garage up. You get a better service at a MacDonalds drive through than calling Nissan. They will take your money and leave you with all sorts of problems you have to try and sort out yourself. I thought buying a Nissan was going to be a great experience....sadly its a terrible company not interested in the customer at all. Shame on them as Nissan just doesnt care about its customers. They forget bad customers will tell everyone they know and the rest of the world and customers they will have no more.”

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Posted 2 months ago

“The single most worst unprofessional and uncourteous, uncaring, lying, inefficient, Two faced, high and mighty bad customer services, I’ve ever experienced”

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Posted 6 months ago

“The customer service managers, John and Chaavi, provided truly awful customer service. A lot of my time was wasted. Firstly, they did not get my name correct, also I was left waiting for weeks for responses in some instances and I had to go away myself and gather the correct information from the dealership because of their inability to do so. I would not recommend buying Nissan products because if something were to go wrong, you would likely be subject to such awful customer service.”

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Posted 1 year ago

“Great experience excellent communication perfect service I am so thankful”

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Posted 1 year ago

“Bought used Nissan Qashqui from Weston-Super-Mare dealer, I cannot recommend them enough! have bought Nissan for a number of years now and wanted to change, went to several other vehicle forecourt’s but ended up going back to Nissan, got a good deal with great CS, thanks so much to the team and Lucy Murray that sold us the vehicle!!”

Helpful Report

Posted 1 year ago

“ve been a dedicated Sutherlin nissan customer for more than 12 years. Purchasing 6 different Nissans within this time I have sent all my friends and family to this dealership. My husband, my mother, and my daughter who all bought vehicles from you in the past 12 years as well as countless friends. However the most recent experience with my Nissan kicks has been a nightmare to put it kindly. I traded in my Nissan Rogue that had absolutely no issues two new tires and a new battery that was approximately three months old. I traded in my rogue regrettably due to the rising gas prices and the economic impact and which it was costing me each week.Bappi was my sales agent and on February 1st and agreement was made finally at about 8 p.m.. it was after dark when I was finally able to clean out my car later that week the employees who clean out the car after receiving it found my birth certificate and call my parents to let them know it was found. I called bappi and ask him to please hold it and I would pick it up. One week later my grandmother died and the issues with my car began the radio stopped working other than XM and Bluetooth then be front crash radar came on on a clear sunny day and every time I drive my car every day without the air being on auto I experienced the recycle air button coming on with no warning. i called Bappi and requested that he reschedule my appointment and I asked him if he could kindly pick up my car as I was stuck at work due to my accounting position we were doing audits. He said no problem Monday came no bappi he was supposed to pick it up at 12:30 and by 1 I called him and I asked him I thought you were picking up my car today. He said I'm sorry I forgot and I kindly asked him to go ahead and reschedule my appointment this happened on two other occasions for two different appointments. Finally when I had missed my third appointment that he scheduled for me I asked him to walk back to service so I can let them know that this was out of my control and was not my fault He then schedule my appointment for this past Saturday I live in LaBelle and I drove in for my appointment on Saturday only for Jimmy who I was supposed to ask for to tell me that they cannot get my car in. At this point as you can imagine I was extremely frustrated I happened to see Brandon who is there the evening of February 1st when I bought my car. I let him know about all of the issues my car was having and that they would not be able to get me in to schedule me for an appointment so he try to put me in a different car due to all the issues I was having with this one and I just purchased it. They could not make a deal because they stated they gave me $2,000 more for my rogue than what it was worth okay fine then my car needs to be fixed at that point he contacted you and you called down to service to have my car fixed thank you so much for that by the way. Then I saw bappi and I said do you have my birth certificate he went in to retrieve it and it is now gone. This is a huge issue as anyone who has access to my birth certificate now has access to all of my online accounts access to retrieve a social security card and all of my banking information as well. This is a huge issue at best. In the service center they did fix my radio is shoe however because they stated that when they hooked it up to the computer my front crash radar system did not code out at any point that it did not happen that is unacceptable it has happened on a bright sunny day comes on and states it is unable to function. Then the technician put on the work order that because I run my air on auto recycle air comes on. not once have I ever had the AC running or push the auto button on my car and the recycle air button comes on at will”

Helpful Report

Posted 2 years ago

“I need a rattle can for my Note. I contacted the local main dealer - they weren't helpful, couldn't care less. Said they have to be ordered, not an item they ever keep. I tried a couple more dealers within striking distance, similar attitude. Disappointing from a main dealer. So I wrote to Nissan Customer Services nationally, told them all this, and the reply was to contact a main dealer. Pathetic is the only word I can think of to describe Nissan Customer Service. Pathetic”

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Posted 2 years ago

“Happy with Nissan Magnite.”

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Posted 2 years ago

“The worst customer service ever known Shame on them”

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Posted 2 years ago

“Nissan have what i can only describe as the worst customer service ever. They do not care about their customers once you have purchased a car from them. I think all the remarks on here speak for themselves. Please look at other manufactures when purchasing a car as i definitely will.”

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Posted 2 years ago

“Just collected our nissan qashqai n-tec. Really good service from start to finish. Nathan Smith our sale adviser delt with us like family. He did not sell us any thing we didn't need. What can I say... but thank you and see you soon Sir.”

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Posted 2 years ago

“Superb service from a very professional friendly ,courteous and knowledgeable sales rep.Donna Atkinson is a credit to the company .and her customer interaction is great.Thankyou Donna.”

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Posted 2 years ago

“Poor poor service, love my Navara (although it has suffered problems) but the service is really poor. The latest incident in a long line of poorly handled incidents was being left on hold for 44 minutes on the roadside assistance line only to have someone hang up on me!”

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Posted 2 years ago

“Just spoken to Luke in the call centre, OMG! He was RUDE! Under NO. Circumstances should he be dealing with customers he doesn’t listen, Also continue to talk over me. Disgusting and poor customer service.”

Helpful Report

Posted 2 years ago

“I had a new juke December 2021 didn’t user until January due to lockdown. When out I had a warning come on the dash telling me to take it to dealership. This was only the first of the problems . Every time it went into the dearlership they quoted me the same speech it’s a past code and cannot do anything about it. February same again took it back it has been to the dealership now every month so far with different Issues appearing . The the emergency break came on no one in front of me, it obviously went into limp mode. I took it to the nearest garage who kindly done a read and there were 94 codes showing . The latest thing was the screen showing radio ect turned blue I lost all the features when I came to park the vehicle it would not lock any doors. I had to call someone out who cleared all the existing codes down so it would lock. I have had 3 Dukes all beautiful to drive no problems. This one worst ever will never have another as Nissan has dragged their feet all I wanted was for it to be exchanged as I have lost all faith. It doesn’t really warrant a 1 star.”

Helpful Report

Posted 2 years ago

Nissan is rated 1.6 based on 103 reviews