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Nissan Reviews

1.6 Rating 103 Reviews

16 %

of reviewers recommend Nissan

Company Reviews

1.6

Based on 103 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took my Navara to the Builder Centre for a big bag of sand, they would not let me drive out with it because it looked dangerous. The payload is supposed to be 1100kg but Nissan say you have to pour the sand into the back to spread the load. Do not buy a Navara if you want to carry loads.”

Posted 4 years ago

“Nissan Motorline Crawley - appalling customer service as they always do. Broken door handle, they asked me to book 2 weeks later for inspection priced at £96. On the day, my wife handed the keys to technician at 8 AM and the car has not been inspected until 14.30 when i visited in person having paid £7 for a taxi. Then they said they were sorry being very busy and 10 minutes later they came back saying that i actually have a broken door handle! I knew i had a broken door handle! the reason i booked appointment was to have it fixed! but instead they said we will have to order the part etc etc and you will have to come back next week and they quoted me £200 to fix it! the part itself costs £15-20 on ebay! where is the £200 price coming for a 2010 car! are you serious? on top of this, i was not offered a glass of water while on customer waiting area. i have to say i have always been happy with Nissan cars having owned 2 so far, however after my experience with Motorline in Crawley i am put off purchasing another Nissan car. i do not want to deal again with this company! they have good reliable cars but apparently their agents cannot represent the company standars good enough and they fail to offer a good customer service. and prices are ridiculous when next doors for the same price they charge you half.”

Posted 4 years ago

“I purchased a Nissan Note 2015 year end car from a main Nissan dealer West Way Nissan. When I bought it, the car was under 3 year full company warranty. After about 3 months I got a whistling noise from the aux belt, started with an occasional noise but increased gradually to the point I have to replace the aux belt. Although under full warranty west way Nissan refused to pay for the replacement. Then just after an yeah I bought the car, engine light lit up on the dashboard, turned out the catalytic converter was broken and needs replacement. West way Nissan mentioned it is not normal for a cat to break for a fairly new car like this with little amount of milage done (37,000 miles) I contacted Nissan UK to file a complaint, they filed the complaint and said will do a good will refund after finding out more about it. Person I phoned for the complaint mentioned they will get back within 2 days. Never did. After 4 days I had to get the issue fixed from outside garage (as in nissan, parts are doubled the price) Then 3 weeks later Nissan got back and said we can agree to pay for your parts. I mentioned why you took 3 weeks to get back and I already got it fixed and asked them to consider refund me the amount it cost me. They refused saying if it is not done with them, they wont refund. Refused to refund the fee for diagnostics which i did with Nissan. They played me. Waited for 3 weeks, then said they can refund now so it looks like a good will act. But practically they did not want to do any good will act at all as they refused to do pay anything as I have already got it fixed. I would not recommend Nissan at all for anyone. Definitely not going to.”

Posted 4 years ago

“I've got a 13 year old Pathfinder. Had it 3 years and love it dearly. MOT inspector said there's some corrosion on the chassis (common fault). So I reached out to my local Nissan dealer as well as Nissan UK. Didn't get very far, if the cars over 12 years old Nissan UK don't care. It's obviously their opinion that their cars shouldn't last longer than 12 years!! So please please be warned folks, if you want a truck that'll last over 12 years, DON'T BUY A NISSAN!!!”

Posted 5 years ago

“I purchased a brand new Qashqai in January 2019. By February 2019 the car was showing numerous faults and booked into Nissan Motorline garage. I was treated like a stupid little woman who could not drive a car properly and was bullied by 3 men, one of them being sales manager. My car subsequently was found to have a faulty gear box which needed replacing after only 950 miles. Both key fobs had low batteries too. I hate the car, am scared to drive it because it cut out and now have been advised it will ake 8-12 weeks before a gear box can be obtained by them! What a terrible service I have received. This was only a couple of the problems, there are more.”

Posted 5 years ago

“Qashqai, 1.5 diesel. Has only done 57,000 miles. (FULL service history), 3 out of 4 injectors failed? Nissan say this is "normal" as a mechanical things fail? (And sorry, it's out of warranty?) This is my First and as from NOW the only Nissan I will ever own. Never, ever will I go near one again. Has to be probably the worst car I have ever had the misfortune to own. NEVER, NEVER again. Please, please if your considering a car purchase? DO NOT TOUCH A NISSAN. P.S. Quoted £375.00 per injector (NOT FITTED) Bosch injectors £142? Go Figure??”

Posted 5 years ago

“Dear All who want to buy a Nissan from UK, DON'T there is no customer service and I would suggest yo buy from Toyota or Mazda. My mother just bought a Nissan car in Rochdale they reduced the price twice before she decided to buy it. She asked for a further price reduction but was refused, asked for a set of new mats, was given some from another car (second hand), she had to basically beg for these. She asked, since not getting anything from Nissan in spending a huge amount of money on credit card, she asked for a full tank of fuel. Not much to ask for, but again the answer was 'no' and yet she had to spend extra on a wheel kit costing £300 on top of the price of the car. I complained to a guy in Nissan (GB) Rickmansworth called Sanjeet Birdee who stated that my mother got the discount as per Rochdale dealership, where as she did not, they / the dealership twisted there response to Nissan Rickmansworth who will not even send a cheque of £100 as a good will gesture. This shows that Nissan UK is no good at customer service and WILL let you down a huge way”

Posted 5 years ago

“I had nothing but problems with a qashqui 1.2 bought new in 2016. Problems with drained battery, sensor lights and low oil pressure when oil level okay. I now have problem with timing chain out of warranty as I missed 2nd service so getting hit by big repair bill from dealership. Customer Service say the rights things about maybe doing something as a goodwill gesture but talk is cheap. I will take the hit but I will never buy a Nissan car again or recommend the dealer ship to work colleagues or friends.”

Posted 5 years ago

“DO NOT BUY A NISSAN, I bought my Nissan quashqui when it was a year and a half old. I have had nothing but problems. Ranging from a knocking wobbly drivers seat to a rattling glove box. When I took the car in to get the glove box fixed, there way resolving the issue was to cut two squares out of some foam and stick it on the glove box. This was not acceptable for a car that has cost me £20,000 to purchase. My 5 year old niece could have done a better job! They later renewed the glove box after complaints I had made about the shoddy work they had done,and now it is out of warrenty the glove box is now rattling again. I have now got rattles apearing everywhere ranging from the seat, the door cards, the heated vents. And from the rear of the vehicle. I feel like I’m driving a children’s rattle toy. I also own a transit van that is older than the quashqui and don’t have single rattle on it. Nissan build quality is appalling and the prices for the vehicles do not match the quality of the car. I would not recommend anyone to buy a Nissan ever. THE MOST IRRITATING CAR I HAVE EVER HAD! DO NOT BUY A NISSAN!”

Posted 5 years ago

“I had a fault on my sat nav/ radio system in my 2015 Xtrail which was reported 1 day before the warranty expired. They attempted a software update which did not fix it so I took it back a few days later and it was found to need a repair / refurbished unit which costs several hundred pounds. Naturally I expected it to be covered by warranty and even the dealer said when they did the software upgrade that if it did not work I would be covered because it was reported in time. However, the main Nissan Customer Services team would not honour it and refused to acknowledge it was reported in time, saying they ( at Nissan UK ) werent told until after the warranty ended, even though they knew it had been reported to an official Nissan dealer. Despite complaint that was met with sarcasm and blind refusal to acknowledge facts they did not fully honour the warranty. My trust has been lost and I will never purchase another of their vehicles.”

Posted 5 years ago

“I was asked to book my car in following the discovery of 2 faults detected by the main dealer (Motorline Nissan Crawley) on a routine service recently. Got a phone call at 8am on the morning the work was due to be done stating that there was no guarantee that the car will be repaired because they had too much work on! Not sure I understood what they meant especially as the car was booked in about 3 weeks before. At the time they could not arrange for a replacement car so I made adjustments with work and child care and planned not to have a car for the day - only to be told the work would not be done. As one would imagine, a significant inconvenience! There have also been other situations when one rings up and is passed from pillar to post, almost as if they are confused. We have had a three Nissan cars over the past 8 years and what we have found increasingly is that they are very friendly and nice when you are buying a new car but as soon as you take delivery of the new car, the after sales service is very poor. It's almost like the customer becomes a burden to Nissan! At least our experience has made the decision on the purchase of our two cars next year much easier - certainly not Nissans!!”

Posted 5 years ago

“Can’t believe Nissan has removed hands free capability on 2018 qashqai! When customer service contacted they said it was a design decision, and that’s that, there’s nothing they can do. what idiot decides to remove a safety feature and pushes people to make illegal phone calls using their mobile phone! Siri and google don’t always work when phone is in your bag! Very disappointed and highly unlikely I’ll buy another Nissan.”

Posted 5 years ago

“Found out to my cost, really bad problem with foxes chewing through abs sensor, very common problem, and very expensive fix, no help from Nissan, they just cash in. Disgusting!”

Posted 5 years ago

“Cannot set up or use Nissan Connect. Four months have passed being fobbed off from Mackie Motors in Arbroath and Nissan UK. It is honestly the worst service or should I say non service I have ever experienced and agaist some of the others that is saying something!”

Posted 5 years ago

“how appalling is your customer service ? trying to speak to a technician is impossible . wish had stuck with volvo. nissan argue you must pay for 5 mins advice ! what happened to caring for customers ? old-fashioned cust service is sadly lacking. i refuse to pay £96 for 5 mins plug-in diagnostics with no lights on dash then pay again to check engine etc. just want to know correct appt to book but they expect me to pay twice !!!”

Posted 5 years ago

“I purchased a Pre owned Juke in April and was very pleased with it I only use my car to and from work both very secure parking spaces 3 weeks a go I was filling up my water and noticed a bracket was broken on my light I contacted the dealership and basically got fobbed off. As this is not covered by my warranty. Unless this has had a bumb i can’t see how it has happened I have sent photos and the reply was they will order me the part at a price”

Posted 5 years ago

“Timing chain”

Posted 5 years ago

“Customer service is appalling you ring them up to find out about your vehicle and no one ever phones you back they keep saying your vehicle will be ready and it's not 3 weeks later and still no vehicle not even a courtesy car.”

Posted 5 years ago

“Abysmal after market care. Don’t answer phone. Nobody knows anything. Would not recommend anyone to buy from them.”

Posted 5 years ago

“I have purchased a 2008 Nissan Navara for a large amount of money. It has failed the MOT severely on corrosion to the chassis. The chassis is still under warranty, it has now taken 3 months of phoning and phoning and never speaking to the same person twice. My case manager is never at his desk and returns calls minimum 3 days later. Yes, they supplied a brand new Navara as a loan vehicle whilst mine was under inspection and review, it’s not the same as having your own vehicle that is paid for by you. I was scared to damage it, as I use mine as a pick up to carry rubble etc. The loan car has now been collected and I’m still with out my vehicle or the money for them buying it back. The customer service is absolutely shocking and I feel like an absolute pest to them when I call. Highly reccomend toyota or Isuzu, I will never purchase another Nissan in my life, especially with all the bad press they are getting.”

Posted 5 years ago

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Nissan is rated 1.6 based on 103 reviews