Northern Industrial Reviews

4.87 Rating 170 Reviews
99 %
of reviewers recommend Northern Industrial
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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About Northern Industrial:

We help companies solve their automation problems with our no fix no fee repair service, huge stock of new and refurbished parts, impartial upgrade advice and onsite breakdown support. Visit us now to find out more.

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Anonymous  // 01/01/2019
We had a complete breakdown on our board laminator machine due to a failure of a Baumuller BUS21 servo drive, the OEM could only offer a very expensive upgrade option. After contacting Northern Industrial, Tahir Ghafoor assisted us in getting a drive quickly tested and shipped that day. It arrived by 9pm that night and we had the machine back in production within the hour. Excellent service and I would highly recommend NI as they have assisted me with a few modifications and repairs over the years.
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I was looking for some PLC items and nobody stocked them anymore then I came across NI. My machinery was at a standstill. Their service was excellent and they made sure what I wanted were the correct items with excellent communications. Got my equipment working again in good tome and good price I would defiantly recommend trying them.
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Fantastic service, excellent communication. Nothing much more to say other than if you need a repair use these guys I can highly recommend them.
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Very helpful, quick service and very good after sales care
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Extremely happy with the service provided by this company. In a demanding industry where parts are becoming harder to find, N.Ind have been able to source and offer parts at a very competitive price with a realistic lead time. I have been particularly impressed by Tahir Gharfoor who has been a constant pleasure to talk with and is completely honest and always updates you on the progress of your order. I would recommend this company highly
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Pleasure to do business with
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Great service from the guys at NI, went above and beyond to ensure job was completed as quickly as possible.
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All staff on site were very willing to do everything they could to provide a service. 5 out of 5!!! Thank you to all at Northern Industrial.
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excellent service from Lidia, will be using them again.
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Good very good. Thanks
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What tremendously friendly and efficient service we received. The team were able to get us back up and running in no time at all. Many thanks and will use again.
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Hi, just wanted to comment on the great service i got a few week ago from Clive and NORTHERN INDUSTRIAN. Very quick and friendly service frpm the first phone call to the last email. Thanks Matt Whitecroft
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I am very happy with the support. Fast delivery.
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We need an obsolete power card for a PLC they had one in stock . as a first time customer with a manufacturing line down they prioritised checking the part and organised a local courier to deliver 4 hrs away - got the line running after 6 hrs D/T excellent support throughout Thanks
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NI had the "obsolete" parts I needed to effect a repair, easy order process, delivery service was agreed and goods delivered next day as promised. Excellent service from Clive Piercy, made whole process easy, and rest of team in warehouse and despatch to process promptly?
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I am a customer in South Africa & first time dealing with Nicontrols. I placed an order for a refurbished unit as well as made advance payment for it. To date I have still not received my unit & no reply to the numerous inquiries made regarding my order placed with the sales person Keith Gledhill. Really poor service I would not recommend them to any of our partners in the industry.
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Hi, thank you for your feedback. We have reviewed your order and found on this occasion we have not communicated the status of your order to our usual standards. We are really sorry for this, we pride ourselves on our great service and always try to keep our customers informed, whatever the situation. As your order requires a licence, we have submitted this and are awaiting further updates. We can see that Keith has updated you on this recently, however a member of the team will also contact you so we can discuss the problems you have experienced further. We are sorry you do not feel you can recommend us to your industry colleagues, however we will use the feedback you have provided to improve our processes and prevent future customers from experiencing the same issues you have had with your order. Once again, we are very sorry you have experienced these problems and hope you will consider buying from Northern Industrial again in the future.
We needed repairs to several ethercat drive cards for our machinery 2 in 48hr turnaround and this was done without issue, we have used NI several times over the last few years and i would recommend NI. Excellent service. i dealt with Clive and he was more than helpful, a big thanks for your assistance!
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Excellent Service by your sales Colleague Tahir Ghafoor ,who went beyond to ensure that the quote was for the correct product at the correct price I will be asking for Tahir in future Thanks
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Having no electronics experience I made my phone call with trepidation, however I had no need to worry as I spoke to a very friendly and helpful customer services team member Lydia, who talked me through the issues gave me some options phoned me back when she said she would (does not happen a lot these day) kept me in the loop at every point and secured my custom, would I recommend NI you bet I would, it was a pleasure to do business.
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I have used Northern Industrial 3 time in the last 18 months and have found their customer service and fault finding to be excellent. This service has been backed up with 2 year warranty on all repairs.
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Northern Industrial is rated 4.87 based on 170 reviews