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Nicholls Online Reviews

4.9 Rating 3,849 Reviews

97 %

of reviewers recommend Nicholls Online

Company Reviews

Product Reviews

4.9

Based on 3,849 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nicholls Online:

Nicholls is a long standing family business, trading since 1925. Our three department stores, based in the beautiful Welsh market towns of Abergavenny, Brecon and Crickhowell, boast an eclectic mix of products - offering menswear, womenswear, country and lifestyle clothing, footwear, jewellery, accessories, furniture, home fragrance and unique, interesting items to inspire you when buying gifts for your loved ones.

Phone:

01873 810571

Email:

nichollsonline@wmnicholls.co.uk

Location:

19 High Street
Crickhowell
NP8 1BD

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Nicholls Online 5 star review on 17th January 2024

Nicholls Online 5 star review on 3rd January 2024

Nicholls Online 5 star review on 10th October 2023

Nicholls Online 5 star review on 17th March 2023

Nicholls Online 5 star review on 16th January 2023

Valerie M Rothwell

Nicholls Online 5 star review on 16th December 2022

Nicholls Online 5 star review on 11th December 2022

26

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel delivered very quickly after ordered. Needed to be signed for which is good”

Posted 4 years ago

“The shoes were at least £10.00 cheaper than elsewhere. They arrived on time as promised and I am really pleased to have a pair of shoes that I can wear having recently had an operation on a bunion and hammer toe and the managing to break my big toe on the same foot.. Highly delighted with both service and product.”

Posted 4 years ago

“Easy online ordering, fast delivery, good returns service. A real find.”

Posted 4 years ago

“Easy to use website. Quick delivery and good customer service. Thank you”

Posted 4 years ago

“The quality of Masai as I would expect and at the usual price. Discounts are always appreciated. Service, delivery and communication all very good. Thank you.”

Posted 4 years ago

“Had a small technical problem when ordering, but your customer services sorted it out straight away. Quick delivery and lovely skirt. Will certainly use again.”

Posted 4 years ago

“Great service. Delivered when promised. I will shop with this company again soon.”

Posted 5 years ago

“Love my coat. Next time I would collect from store as potch to collect from post office and could have been packaged better.”

Posted 5 years ago

“Beautifuly packed Christmas gift. Delivered quickly really happy Yes I will be ordering again”

Posted 5 years ago

“Excellent on -line service. Would definitely use again. Thank you Wayne”

Posted 5 years ago

“Ordered slipper as a Christmas gift arrived promptly and was as described Very happy with the service”

Posted 5 years ago

“Excellent service. Parcel arrived quickly. Only gave five stars as jumper was a bit creased.”

Posted 5 years ago

“Fast delivery, well packaged, great items that you can't get elsewhere. My only complaint is that the only option for delivery was royal mail, even with big, heavy items I couldn't choose a day for delivery and had to go and pick up a very big and heavy box from the sorting office.”

Posted 5 years ago

“The dress I ordered arrived promptly and was as I expected. The parcel was not quite sealed properly but luckily there was no rain!”

Posted 5 years ago

“Lovely shoes delivered quickly”

Posted 5 years ago

“Pleased in general, however, order was split and arrived on two different days, I expected it but it would be reassuring to have it communicated. Also, the promotional item was not send but was dealt with efficiently.”

Posted 6 years ago

“Living in Cornwall I was happy that received my order very quickly. I scored them 4 star as they sent wrong item but were really good at organising the exchange and had I been more organised that would have arrived the next day to. I would definitely use them again!”

Posted 6 years ago

“Navigating the website and ordering the item were both quick and easy tasks. Setting up payment was also nice and simple. My item arrived in perfect condition, and packing was ample. Only downside was I paid for 24-hour delivery, and the delivery date I was given confirmed this, but my item actually arrived a day late. All in all, I’d shop with Nicholls again but not trust their one day delivery.”

Posted 6 years ago

“Kept me informed re my delivery”

Posted 6 years ago

“Ordered some light up trainers but when they came they were wrong to the description on the website so weren't what I wanted . I called and they were very helpful and apologetic and said they would change it on the website straight away . Sent me a free returns label and processed my refund really quickly . Was obviously disappointed but everyone makes mistakes . Would order again in future”

Posted 6 years ago

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Nicholls Online is rated 4.9 based on 3,849 reviews