This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Postal Service, Courier
Within 5 Days
average delivery time
accurate and undamaged orders
How would you rate
"Quick delivery , quality products ! Thanks"
"Ordered two nail polishes and they arrived, perfectly packed and before the expected delivery time. Will definitely be using this company again. The picture if of "Seal The Deal" which is lovely."
"This was my first order and definitely not my last. The colours are perfect and I paid for next day delivery which arrived within the time I was told."
"Still haven’t received my package"
Hi Louise, We received your order however the courier requires a telephone number which you did not provide. We emailed requesting this information but did not hear back from you until now which is why you have not received your order. THank you for procviding this information. We will send your order out in todays post. Kindest regards, Jennifer
Posted 3 months ago
"I think this product is fake or at least watered down. Required about 5 coats to get any coverage and even then it was patchy! Really disappointed."
"I received the wrong item (you sent me shellac instead of vinylux). I had paid extra for quick delivery as I needed this item for the weekend. I wrote to you on Friday 3 November to complain and thus far (6 days later) I have received no response. Very disappointing service."
"Poor customer service to post products out of their packaging to save on postage"
I am sorry you are not happy with our service. As stated on our website all Shellac orders of 1-5 bottles will be sent flat packed to keep the costs down on postage otherwise we would have to increase our prices. Generally our customers like this as they do not like to pay a higher price just for packaging. We also give the option to leave the polishes in their original packaging if preferred by selecting next day delivery. Kindest regards, Jennifer
Posted 10 months ago
"I paid for next day delivery on a Wednesday evening so my parcel arrived on Friday in time for a wedding on the Saturday morning. I asked for it to be delivered to a local shop so I would definitely have it in time. It arrived eventually on the Saturday too late for the wedding after phone calls and emails to dpd to try to get it in time. It had been wrongly marked for delivery to my home and although that is less than a mile from the shop they decided to keep it until the next day to change the delivery address? Nail Polish is great, but it didn't make it to the wedding"
I am really sorry to hear that your polish did not arrive in time. I however did send it to the address that you indicated on your order. Unfortunately I have no control over the DPD service but I do know that if you change the delivery address they have to relabel it and this will delay the delivery time. Hope you enjoyed the wedding nonetheless. Kindest regards, Jennifer
Posted 1 year ago
"Not impressed with product. Bought this CND top coat off you before and it was great. This purchase was to replace my old bottle as I have nearly finished it. The consistency of this new bottle is literally like water!! It's almost impossible to get product on the brush without it dripping off straight away. Not at all the consistency it was and should be. Not polish like! Nothing like my last bottle of exact same product! Not buying from you again based on this experience."
Hello I am really sorry that you are not happy with your purchase. I have checked back through your many orders over the past two years and see that you purchased this product just about 2 years ago. Once a nail varnish is opened it begins to evaporate and over time the polish will become thicker.I am just wondering if you are now comparing this new bottle which will be less viscous compared to your last bottle due to being brand new. If this is not the case then as always I am happy to accept a return and would provide a refund as I always aim to provide exceptional customer service and top quality products. I am also sorry you did not feel like contacting me to discuss this so that I had an opportunity to rectify any problems prior to leaving this review especially when you must have been happy with your last 15 orders.
Posted 2 years ago
"Product itself is fine but very sarcastic "customer service" Happy new year to you too! Will be sure to thoroughly read your T&C before giving my opinion again, thanks for the tip!"
Hello Sophie, I have looked into your order and you placed your order on Dec 28, 2015 which was a bank holiday. As stated on our website we do not post out on bank holidays thus all orders would be processed on the next business day which was Dec 29th, 2015 in this case. I see that your order was delivered and signed for on Dec 30, 2015 the next business day as expected. I can only assume you did not reald our shipping policy prior to placing your order. We do try very hard to meet all expectations and provide excelllent customer service.
Happy New Year!
Posted 2 years ago
"Bad! Iv been charged twice for this item for some reason and estimated delivery was nearly 5 days ago and iv still not received it?"
We are truly sorry that your polish has not yet been delivered. I can assure you that we despatched it the same day that you placed your order as usual. It was sent with Royal Mail first class which usually delivers within a couple of days but unfortunately is not guaranteed and clearly there has been a delay. It has come to my attention that last monday Preston depot was experiencing issues and they assure me that all orders should be delivered this week if not already.
You say that you have been charged twice - but we only have record of one transaction through ebay and paypal. We have no way of charging someone a second time or taking monies from people's Paypal account. May I suggest you speak to PayPal about the status of your account.
I also notice that you have ordered from us 3 times previously, As I have not heard from you previously I can only assume that you were happy with our products and service which would explain the multiple purchases. Can I ask why you didn't contact us with your query rather than simply leaving negative feedback on our website? As part of our customer service we do try to rectify any problems promptly. We received all of your queries and feedback over the weekend when we are not in the office and could not respond. I am now here first thing on Monday morning dealing with your query as promptly as I can.
Posted 3 years ago
"I ordered my product on 11th December and paid extra for next day delivery. The terms of the delivery were not honoured and I only received the product yesterday (14th December 2014), some three days later. I contacted the seller earlier today requesting a refund of the delivery charge and was informed that she would contact the courier and that a refund would only be made if she received a rebate from the courier herself. I was also subject to criticism for leaving an earlier negative review about this matter. This is totally unacceptable service bearing in mind the seller is in breach of the contract. Having encountered similar issues with other retailers the delivery charge has always been refunded as a matter of course. My dispute currently remains unresolved and I have been informed by the seller to contact my local trading standards office. I shall not be purchasing from this company again."
Customers parcel was despatched immediately via the service she requested during a very busy time of year for all the courier service providers in the UK. Her parcel arrive late because the chosen courier service was overwhelmed by orders during the black Friday period. Instead of contacting us reasonably explaining her dissatisfaction she subjected us to a bad review even though we sent the item within 90 minutes of her placing the order and then in a rather unfriendly manner demanded shipping money back. We are not a large corporation, we are a family company and we will not be bullied by unreasonable customers. In this case we will give the customer a refund has soon has the matter is settled with the courier service.
Posted 3 years ago