“These people in this company just want to take your money online. They won't respond to any of your emails and if you want a refund because the scooter I bought broke 4 days after the scooter was delivered.
They won't respond or help you and you would have to take them to court which I'm having to do now...”
“Terrible company, i purchase 2 replacement batteries for 2 segway's and one went faulty 2 months after purchase. I requested a replacement and they will not swap it and have just messed me around. I tried through PayPal and still no joy!!!! AVOID AVOID!!!!!”
“They provided a lower spec hoverboard, charging the higher price, without telling me. I have contacted them to complain, but they have done nothing t9 rectify it.
Be very careful, as I only bought from here to get a certain model and the conned me.”
“Very poor indeed and I'm still waiting for a refund from last year. If I had read the reviews about others returning items and not getting a refund, I wouldn't have ever in a million years of gone near this company. Lesson well and truly learnt. Disgusting to treat people this way and not refund the money for faulty goods.”
“The purchasing experience was first rate, excellent product description and easy to use website. No problems with delivery the product arrived fully boxed, undamaged and on time. The product worked out of the box and was all I had hoped for.
The problem is post sales service and product quality; the product stopped working after 4 weeks. Repeated attempts to make contact and agree a satisfactory resolution have been ignored. Have been trying since September 2018, and haven’t received any acknowledgment from Nex G Mobility. Unfortunately for this reason a one star rating is unavoidable.”
service and very bad quality. The acooter has broken down in less than 4 weeks and they offered no refund and wanted us to send the scooter back at our cost for review and no guarantee that they will fix it. Would not recommend for sure!!! Very upsetting!”
“Ordered an electric scooter last year it lasted a couple of months before it stopped working sent it back I'm still waiting for new or repaired scooter to arrive, I'm £210 down! I can't get any reply off of the company or any response as to what has happened!!”