“The kart will not go together properly and can not hold.the hover board. I have had 2 qualified engineers attempt to build it. Now it just collects dust in my garage. A complete waste of money.”
“Very poor indeed and I'm still waiting for a refund from last year. If I had read the reviews about others returning items and not getting a refund, I wouldn't have ever in a million years of gone near this company. Lesson well and truly learnt. Disgusting to treat people this way and not refund the money for faulty goods.”
“The purchasing experience was first rate, excellent product description and easy to use website. No problems with delivery the product arrived fully boxed, undamaged and on time. The product worked out of the box and was all I had hoped for.
The problem is post sales service and product quality; the product stopped working after 4 weeks. Repeated attempts to make contact and agree a satisfactory resolution have been ignored. Have been trying since September 2018, and haven’t received any acknowledgment from Nex G Mobility. Unfortunately for this reason a one star rating is unavoidable.”
“Terrible
service and very bad quality. The acooter has broken down in less than 4 weeks and they offered no refund and wanted us to send the scooter back at our cost for review and no guarantee that they will fix it. Would not recommend for sure!!! Very upsetting!”
“Ordered an electric scooter last year it lasted a couple of months before it stopped working sent it back I'm still waiting for new or repaired scooter to arrive, I'm £210 down! I can't get any reply off of the company or any response as to what has happened!!”
“Scooter broke after about 10 months and they didn’t want to help at all very poor service, they take your money and are not interested in the after care”
“Poor customer service, bought All Terrain Off Road Hummer Hoverboard which is not "Off Road". Advertised as suitable for all terrain including "Snow" but failed on first day when used on damp grass due to poor seals around speakers. Told by customer service team that hover board is not suitable for damp surfaces and that we would have to pay for fixing. Last time I checked Snow contains water!!. Nice Hover board let down by poor seals and poor customer service.”
“Web site is easy to use. Product is of a high standard. Delivery is also very good. Have shopped here past 2 years at Christmas. Very pleased with all purchases. Thank You.”
“Really good custermor service when I bought my scooter but emailed recently about my scooter not working and haven't received a reply back very disappointed”
“Customer service is very poor! I’ve had no reply to emails...I called to be greated with “ we are very busy this time of year” got sent abroken board for Xmas....... took 8 week to fix and it’s broken again with no reply to my messages.. this place is shocking!!!!!”
