Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,721 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,721 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 4th June 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service Why go anywhere else”

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Posted 5 months ago

“Absolutely superb, again . This is the 6th time I have had my new lenses put in my fave glasses. Getting my glasses reglazed works for me and this company do a brilliant job. Each time they have not let me down . I have a tricky prescription and I am very pleased with the service they provide.”

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Posted 5 months ago

“Excellent service again from Newlenses, this is the third pair of varifocals they have done for me. Ordering is simple and my glasses came back in about ten days. No problems at all.”

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Posted 6 months ago

“Always use newlenses for my prescription glasses, always great customer service and quick turnaround. Enjoying my new varifocals!”

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Posted 6 months ago

“Great customer service had varifocal lenses fitted in two weeks to my frames at a very competitive price compared to High Street Optician prices I previously had new lenses fitted two years ago by this company both transactions went very smoothly”

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Posted 6 months ago

“Great service, quick efficient and great value. I've been sending my hand picked frame to them for 7years and never had a problem. I wish more companies were as god as them My lenses are quite complex varietals and reactolight and they are perfect every time. Richard of London”

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Posted 6 months ago

“Very easy to deal with, good communiction, positive price point and so far so good as I start to use verifocals for the 1st time.”

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Posted 7 months ago

“Excellent service. Given the age of my spectacles for re-lensing the fit was as good as the original manufacturers.”

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Posted 8 months ago

“Despite numerous previous successful orders, we are in the midst of a nightmare with New Lenses / I Wear Glasses. We posted our glasses on 29 June and they were signed for at New Lenses on 30 June. New Lenses have not acknowledged receipt of the glasses and our account shows that the glasses have not been received. The phone number for New Lenses is a call centre that is not on site, and all the callers can do is "take a few details and someone will call back". I have phoned five times this week and sent several emails including the tracking details, and no one has yet got back to me. There is no head office number, the directors of the company are listed at Companies House c/o an accountancy firm so they are uncontactable other than via the off site call centre.”

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Posted 9 months ago

“I've used newlenses 2 or 3 times now and always been pleased with both the service and the finished result. It's great being able to reuse frames I like.”

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Posted 9 months ago

“New lenses have always been really helpful and professional supplying great quality glasses at very reasonable prices”

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Posted 10 months ago

“I reglazed my glasses, the service was very fast, the team was helpful answered all my questions. The quality and the price of lenses is fantastic! I would definitely recommend”

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Posted 11 months ago

“Useful service”

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Posted 11 months ago

“Always great service”

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Posted 11 months ago

“Great service! New lenses at a great price. I have vari-focals so I wondered about the cross-over point but they are perfect.”

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Posted 1 year ago

“Totally recommend re-fitting your lenses here. Attention to detail. Smooth. Staff very attentive if contacted via e-mail as per personal experience. Great value for money. I would use their services again, 100%.”

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Posted 1 year ago

“An easy- to- use service and I am happy with the results.”

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Posted 1 year ago

“I have used New lenses on a few occasions and found them to be the most professional which is important if you require glasses for work.”

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Posted 1 year ago

“Really fast turnaround. Reasonably priced. I think they even changed out my crappy random glasses case for a RayBan one...”

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Posted 1 year ago

“I have dealt with this company for a few years. I find their service absolutely outstanding and their products superb. Often at prices far more affordable than the equivalent from the High street Optcians.”

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Posted 1 year ago

Newlenses.co.uk is rated 4.8 based on 1,721 reviews