New Era Europe Reviews

Name: New Era Europe
Rating: 2.00

2.0 Rating 8 Reviews

25 %

of reviewers recommend New Era Europe

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Metrics

2.0

Based on 8 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

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“do not buy anything from this company - you cant return anything as their customer service web form and chat doesnt work, their phone line cuts out and the USA team just palm you off to a uk team that seems to not exist....”

Helpful Report

Posted 10 months ago

“i had one diamond series cap of them that i really loved. so i ordered 4 new ones on the official website neweracap.eu, they all came in different size although model was the same. it's 1 cm longer on each side so it looks weird, and the materials quality is much lower.”

Helpful Report

Posted 3 years ago

“Website doesn’t advise that the return postage is international, so instead of UK postage costing £3/4 it’s £9! Most large companies don’t charge return postage at all, wasn’t happy when I knew I had to pay as the hat was poor who wants a hat that sticks out at the back? It’s a terrible design. But £9 to send it back? Maybe try advising on your website that returns are not within the UK. So I’m now £9 out of pocket for absolutely nothing. Never going to order again, not worth the risk. Terrible company, terrible customer service when we’ve had to deal with them.”

Helpful Report

Posted 3 years ago

“A VERY BAD CUSTOMER SERVICE A VERY BAD CUSTOMER SERVICE. When after almost a week the item is supposed to arrive they tell you that it was sold out. Then offer you a free delivery code for express delivery even though i already dont have to pay delivery anyway. Like they think i would care about it if it comes in 2-3 days or 5 days like it usually does with Economy delivery. And then they just tell you out of nowhere that you used innapropiate language and dont respond anymore. GOOD COMPANY - BAD WORKERS atleast in the CUSTOME SERVICE department. SPECIAL SHOUTOUT TO AIDA AND MAIDA. Bonus: 1st ever order went missing but that`s not exactly theyr problem. Another order appearently was also sold out but never recieved any notice. After like 2 weeks started to wonder what is going on and then noticed that they had refunded it via Paypal. Oh and stop sending me ads about caps that i can`t buy in my region.”

Helpful Report

Posted 4 years ago

“A VERY BAD CUSTOMER SERVICE. When after almost a week the item is supposed to arrive they tell you that it was sold out. Then offer you a free delivery code even though i already dont have to pay delivery anyway. And then they just tell you out of nowhere that you used innapropiate language and dont respond anymore. GOOD COMPANY - BAD WORKERS atleast in the CUSTOME SERVICE department. SPECIAL SHOUTOUT TO AIDA AND MAIDA.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“They always deliver promptly and my baseball caps are always in perfect condition when they arrive.”

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Posted 6 years ago

“Great choice of caps at very reasonable prices improved even more by the multi-buy discount. Have shopped here many times and no doubt will again, at these prices it'd be rude not to.”

Helpful Report

Posted 6 years ago

New Era Europe is rated 2.0 based on 8 reviews