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North East Trophies Reviews

4.9 Rating 2,657 Reviews

99 %

of reviewers recommend North East Trophies

Company Reviews

Product Reviews

4.9

Based on 2,657 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park
Tyne and Wear
NE21 4SQ

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North East Trophies 5 star review on 18th March 2024

North East Trophies 5 star review on 14th March 2024

North East Trophies 5 star review on 12th February 2024

North East Trophies 5 star review on 4th February 2024

North East Trophies 5 star review on 29th January 2024

North East Trophies 5 star review on 14th January 2024

North East Trophies 5 star review on 14th January 2024

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good, quick service”

Good morning, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ North East Trophies

“It came as how it looked like on the picture! Thanks.”

Good morning, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you tell us what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your further feedback to help us to improve our service. Kind regards, Michelle Marketing @ North East Trophies

“The website was easy enough to use, good price and quality. Quick dispatch, delivery took a little longer than expected but that is Royal Mail strike. You can't blame the company”

Good morning Phillip, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you tell us what we could have done better/could have improved upon to receive a full 5 stars from you? Kind regards, Michelle Marketing @ North East Trophies

“Arrived promptly and well packaged. The plaques were slightly askew but fit for purpose.”

Good morning Tanya, Thank you for your order with us. We are very sorry about the issue with your order. We would be more than happy to see how we can resolve this for you. Please could you send us a photo of the issue? We apologise again for any inconvenience caused. Kind regards, Michelle Marketing @ North East Trophies

“Trophy was great but a few minor blemishes - nothing to worry about. Would recommend and may use you again. Thank you for your service.”

Good morning, Thank you for your order with us. We are very sorry for this issue with your order. We would be more than happy to have a look at the trophy if you would like to send us a photo to show the blemishes, to see what we can do about this issue. You can send the photo to us via email: trophies@netrophies.co.uk Thank you for your positive review. Kind regards, Michelle Marketing @ North East Trophies

“They were lovely etched glass trophies which we awarded to the people in mid-August. However I feel that the etching is too grey against the glass making it difficult to see/read. I do understand that this is how it is for glass etching but still... it does not show high quality. Other than that, the order was quick and we received the package in time for us to travel to Slovenia & Croatia. Well packaged.”

Good morning, Thank you for your order with us. We are very sorry that you are not completely happy with your trophies. If you would like to, please feel free to send us a photo of one of your trophies via email to trophies@netrophies.co.uk. We would be more than happy to have a look at the engraving for you. Kind regards, Michelle Marketing @ North East Trophies

“We recently had an issue with items purchased for NE Trophies, when this was reported to the company they could not have been more helpful. The issue was sorted very quickly and efficiently.”

Good morning Hazel, Thank you for your order with us. We are very sorry for the issue with your items. We appreciate you reporting this to us & giving us the opportunity to resolve the issue. We are glad that we were able to resolve the issue quickly for you. We apologise again for any inconvenience caused. We are glad to hear that you found our service to be helpful & efficient. Kind regards, Michelle Marketing @ North East Trophies

“The trophies are beautiful, they arrived in beautiful boxes and I was very happy with the trophies themselves as they had a good weight to them and were exactly as described. However, one of the plaques on one of the trophies is slightly wonky and it arrived with a sticky mark that came off. I would still recommend as the quality is evidently very good.”

Good morning, Thank you for your order with us. We are very sorry that there is an issue with one of your trophies. We would be more than happy to discuss this further to see what we can do to resolve this right away for you. Please could you send us a photo via email of the trophy that has the issue? Kind regards, Michelle Marketing @ North East Trophies

“Needed some thank you gifts for my children to give their teachers, arrived safely packed unfortunately a mistake had been made on one of the items on their part, contacted them straight away with proof of the mistake which quickly got resolved and rectified.”

Good morning, Thank you for your order with us. We are very sorry for the mistake that was made on one of the items. We appreciate you contacting us straight away regarding the mistake & we are glad that we were able to resolve this for you quickly. We apologise again for any inconvenience caused. Kind regards, Michelle Marketing @ North East Trophies

“Require a boutique Trophy for a one-off Pre-wedding gold day and Northern Trophies nailed in double quick time”

Good afternoon Russell, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better with your order to receive a full 5 stars from you? We would very much appreciate your further feedback in order to help us improve our service. Kind regards, Michelle Marketing @ North East Trophies

“Really quick and easy to organise. Delivered within a few days and exactly what I was after.”

Good morning Paul, Thank you very much for your order with us. We always strive for a 5 star review from every one of our customers. Could you please let us know what we could have done better with your order to receive a full 5 stars from you? We would greatly appreciate your further feedback in order to help us to improve our service in the future. We have also sent this reply to you via email. Kind regards, Michelle Marketing @ North East Trophies

“Original design was ordered successfully, but then told it was not available. Obviously it was disappointing. However, was offered a different choice, which I agreed on, and it was sent out speedily in time for my need. Very good customer service. The trophy was lovely too. Thank you.”

Good morning Susan, Thank you for your order with us. We are very sorry that the original product that you ordered was not available. We apologise for the inconvenience caused. We are glad to hear that you are happy with your new trophy & with the quick delivery of your order. We pride ourselves on our excellent customer service, so it is great to hear that you are pleased with the service you received from us. Kind regards, Michelle Marketing @ North East Trophies

“Good service. Fast delivery. Good quality”

Good afternoon Ethan, Thank you for your order with us. We are glad to hear that you are happy with our customer service, with the delivery of your order & with the quality of our products. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better with your order to receive a full 5 stars from you? We would greatly appreciate your further feedback to help us to improve our service. Kind regards, Michelle Marketing @ North East Trophies

“Good people to deal with.”

Good morning Ken, Thank you for your order & your review. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in regards to your order to receive a full 5 stars from you? We would greatly appreciate your further feedback to help us to improve our service in the future. Kind regards, Michelle Marketing @ North East Trophies

“Despite a delay due to the demand, we were more than happy with the service from North East Trophies when we recently purchased 230 Jubilee Celebration Medals for our pupils. They were engraved on the back and were of good quality. Many thanks!”

Good afternoon Pauline, Thank you for your order & your review. We are very sorry about the delay with your order due to the demand. We pride ourselves on our ability to provide every one of our customers with excellent customer service, so it is great to hear that you are happy with our service. We are glad that you are also pleased with the quality of your Jubilee medals. We hope that your pupils are happy with them as well! Kind regards, Michelle Marketing @ North East Trophies

“Good customer service”

Good morning Rebecca, Thank you very much for your order with us & for your review. We are glad to hear that you are happy with our customer service. We always strive for a 5-star review from every one of our customers. Please could you let us know what we could have done better with your order to receive the full 5 stars from you? We would greatly appreciate your further feedback to help us to improve our service. Kind regards, Michelle Marketing - North East Trophies

“The quality of trophy is great. I was called to advise that the size I wanted was not in stock so upgraded for free. However, I had made an obvious spelling mistake not questioned at the time of the call. Therefore I am going to have to reorder. My error yes but could have been questioned as they had to call me.”

Good morning Jo, Thank you very much for your order with us & for your review. We are glad to hear that you are happy with the quality of your brand new trophy from us. We are very sorry that the size you were wanting was not in stock, but we are glad that you are happy with our free upgrade. We are very sorry that we did not notice the spelling mistake. If you would like to reorder, please drop us an email & we will see what we can do for you in regards to the price. Kind regards, Michelle Marketing - North East Trophies

“After a bit of difficulty ordering a pin badge online it arrived ok but on closer inspection it was adorned with a paper front upon a gold coloured badge which it wasn't described on the website. I suppose I got what I paid for.”

Good morning Mark, Thank you for your order with us & for your review. We are very sorry that you are not completely happy with your order. If you would like to discuss this further, please feel free to get in touch with us & we will do our very best to rectify this for you. Kind regards, Michelle Marketing @ North East Trophies

“I'll start by saying the glass trophies were beautiful and exceeded expectations. However, the website was glitchy and it took hours - literally - to make it hold my order. Then I was asked to email it again, which took more time, and was sent proofs with poor layouts and the wrong logos. But everyone was very polite and eventually we go there.”

Good morning Suzanna, Thank you very much for your order with us & for your review. We are very sorry that you are not completely satisfied with the experience you had with us. We always strive for every one of our customers to be completely happy with their order, so we apologise for any inconvenience caused. We aim to make our website as easy to use as possible, so we are sorry for the delays with placing your order. We have even added a personalisation preview on each of our products so that you can see how the customisation will look on your items. It is great to hear that you are happy with the trophies themselves. Kind regards, Michelle - Marketing @ North East Trophies

“Arrived early and just what was ordered. Thank you.”

Good morning, Thank you for your order with us & for your review. We are glad that you are happy with your order from us & with its early delivery. We always strive for a 5-star review from every one of our customers. Is there anything that we could have done better to receive 5 stars from you? We would greatly appreciate your further feedback to help us to improve our service. Kind regards, Michelle - North East Trophies

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North East Trophies is rated 4.9 based on 2,657 reviews