“Firstly it took a whole year to arrive lol this was due to complications and with covid ect is understandable but I definitely think the customer communication could have been better. Saying that the item itself is great but my only issue is it could be more versatile in the way you hook it up. Regardless I do like it and if the delivery time is faster I will buy again”
“Just received my fabulous neon sign. It looks amazing and the customer service was brilliant. I will definitely recommend this company to everyone who admires my lovely neon sign.”
“I ordered during the pandemic and the service or lack of was terrible!! 0 stars! I decided to use my apology voucher and give them another go! This time the service was perfect! So quick - a few days turnaround and my sign is beautiful”
“It was an excellent choice to buy the Neons from them. I was I but apprehensive after reading about the problems from the last company management but I decided to give it a try and the result was great! I’ve bought 2 small neons about a month ago and have them delivered this week, both of them working fine and really lovely!! The customer services was beyond my expectations ! I’m very please and I hope they last for long time ! Thank you guys !! Well done 👏🏼”
“Absolutely gorgeous, I’m in love not only with my sign but with Neon, they have been outstanding in every single aspect. All of them are very professional and kind and I’m very grateful and happy for all the services you’ve provided me ! 💖”
“Recently bought a dachshund LED light from these lovely guys. It is beautiful and made to a very high standard. I asked many questions along the way and was contacted by Kevin always within 24 hours. It was also made and delivered very quickly. Throughly recommend them! Well done Neon Beach!”
“I saw some negative reviews of NB but I think that they are under new ownership and can confirm that the service and product I received was first class.
I had a custom sign made which was a replica of a neon sign made iconic in Miami Vice. The ‘Bennays Cafe’ sign was replicated perfectly and I’m utter thrilled with it. The design team nailed it!!
It also came with a remote control dimmer/controller which I wasn’t expecting which is super hand if you want to mood light or make it flash etc.
The sign was made really quickly and arrived sooner than the estimated time I was given.
Cannot recommend NB enough.”
“I ordered my sign in Nov 2020 and still haven’t received it Despite repeated attempts to get a refund due to Neon Beach being in clear breach of the Consumers Act 2015 the matter is not resolved and I have had nothing back from Neon Beach to even acknowledge my emails or complaints. Next step legal advice. Shocking service.”
“It looks great - we have purchased it as a 25 Anniversary gift for friends & tried it all it upon arrival - it looks brilliant and we hope that they will love it too! 💕💕”
