NCASS Reviews

Name: NCASS
Rating: 4.84

4.8 Rating 1,192 Reviews

97 %

of reviewers recommend NCASS

Company Reviews

Metrics

Info

4.8

Based on 1,192 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0300 124 6866

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NCASS 5 star review on 25th January 2024

Kang Foo Noodles Ltd

Nigel - OffRoadBean 28228

NCASS 5 star review on 13th October 2023

154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website is a pain to navigate i wanted to work out whether standard or premium membership was right for us but could not find the undiscounted price for certain trainings”

Helpful Report

Posted 1 week ago

“Renewed my membership today, customer service very help full, however still can't get into my account after hours I renew it.”

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Posted 2 months ago

“I am only a member of NCASS to show that I am part of a trade body, NCASS has been no other help to me when I have had queries.”

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Posted 11 months ago

“Procedure to pay was good but follow up needs improvement”

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Posted 1 year ago

“Whole system needs updating and digitising to make it more sustainable and user friendly. It could be replaced by apps or an online system that could be accessible to all staff members to enter fridge temps / delivery info etc etc.”

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Posted 1 year ago

Hi, thanks for getting in touch! We are sorry to hear that you have been disappointed by the system. It is currently something that we are working hard behind the scenes to update. We are excited to share with members what we have created! We would love to hear more from you as your feedback is essential to our continual improvement. Please feel free to call the team here on 0300 124 6866 or drop over an email to info@ncass.org.uk. Kind regards, Will

Posted 1 year ago

“LOVE WHAT YOU DO BUT PLEASE PLEASE PLEASE UPDATE YOUR WEBSITE....!”

Helpful Report

Posted 2 years ago

“Doesnt provide anything except the risk assessment templates and daily cleaning schedule. Otherwise ongoing support/advice/development is non-existing.”

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Posted 2 years ago

Thanks so much for having a chat with us yesterday. I look forward to catching-up again soon. – Alex

Posted 2 years ago

“Good for providing templates to use for EHO visits. Use it to check work opportunities - although I get to hear about more opportunities via facebook street food and festival groups. Useful for discounted courses.”

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Posted 2 years ago

“NCASS are generally a great service for food operators I have used previously over many years, had a little issue with a new account this time which I feel could have been resolved quickly and with less fuss, but this has now been resolved and their phone operators are all very professional and friendly.”

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Posted 3 years ago

“Ncass have been useful in some ways but not decisively helping to secure work.”

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Posted 3 years ago

“I LOVE NCASS - as a sole trader, they have created a family of like minded caterers for me - and understand the pros and cons of our business - BUT - we need more from them during COVID - a voice, contact, reassurance, ideas, stories - i have many ideas - earn the fee guys - start by letting us know how YOU are doing as a business??? THanks”

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Posted 3 years ago

“Great documentation and systems but not responsive or helpful with individual help or good at hearing feedback and suggestions when we've given it”

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Posted 4 years ago

“Hi Why can't I find allergen table/document by clicking from control panel.”

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Posted 4 years ago

“It would really help us as a company if there were more benefits for mobile bar companies. Everything seems to be more aimed at caterers, particularly with the leads that come out, none of which apply to us. Could more be done for us bar companies? Thanks”

Helpful Report

Posted 5 years ago

“Extremely good for keeping your health and safety training certificates and staff training paper work in order, extremely contactable, always willing to listen and try and help. However, not always able to give good advice that can be patronising and costly. Overall I’d say the fee was worth the paper work and due diligence so I have signed up for year 2 but that is as far as they can help from my experience.”

Helpful Report

Posted 5 years ago

“I do not wish you to automatically renew my membership without a conversation. As you have put up the membership costs I need to question whether it is worth me being a member. Please call.”