NCASS Training Reviews

Name: NCASS Training
Rating: 4.66

4.7 Rating 3,437 Reviews

94 %

of reviewers recommend NCASS Training

Company Reviews

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4.7

Based on 3,437 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

0121 603 2524

Location:

130 Lifford Lane, Kings Norton, Birmingham,
B30 3NU

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NCASS Training 5 star review on 20th March 2024

Michelle Garner Owner Of Mexicali Food Truck

NCASS Training 5 star review on 12th August 2022

Yuliana Beneva

NCASS Training 5 star review on 21st March 2021

Nigel B

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found nervous at the begin. The exam did not accept back page for checking and re-do for correction before submission. A downloadable slide (with picture) will be appreciated.”

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Posted 2 years ago

“Interesting training, way too much text - practical examples and video content would make it more fun and easier to learn.”

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Posted 2 years ago

Hi Roger, thanks so much for having a chat with me on Friday. It was great to hear your thoughts and gain some useful feedback that we can take forwards. – Alex

Posted 2 years ago

“Training took far too long! Had I been able to read the slides at my own pace, rather than having to have them read out to me before I could continue, it would have taken half as long!”

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Posted 2 years ago

Hi Neil, Thanks so much for having a chat with me about our training courses. We greatly appreciate feedback from members, as this will help shape the user experience moving forward. Keep an eye on our newsletters for the launch of our updated courses! – Georgi

Posted 2 years ago

“Content is fine a few typos but what is frustrating is having to redo a few of the modules as it freezes I clicked the top button as advised and it restarted the whole thing again 4o odd frames!”

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Posted 2 years ago

Thanks so much for taking the time to leave us a review. We have been trying to contact you to discuss your feedback, but haven’t heard back. We’d love to discuss this over the phone, so just drop us a call on 0300 124 6866. – Alex

Posted 2 years ago

“The slide keeps freezing, also when you click Next it freezes so run out of time.”

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Posted 2 years ago

“Course is too demanding. Too much information. Food hygiene is common sense more than anything. More emphasis should be placed on hazard perception and less on all the big fancy scientific garbage that no one cares about. Cross contamination is pretty straight forward. So is keeping a kitchen tidy. Other than the laws and regulations i doubt ill ever make any use of anything i learnt in this course. In all honesty the only thing i gained from taking it was a headache.”

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Posted 2 years ago

Thank you so much for taking the time to leave us a review. We would love to discuss the training course you took with NCASS and are keen to find out ways in which we can improve our learning materials. We are always free to have a chat over the phone, so if you would like to discuss this further just give us a call on 0300 124 6866. - Georgi

Posted 2 years ago

“Some modules were 40 plus slides, this is far too long. By the end of the module I had forgot what was on the first 20 as there is far too much information to process.”

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Posted 2 years ago

“Hi, my only problem is that when I uploaded my photo I accidentally uploaded a "zip" file and there was no chance to re-upload a photo... I'm not sure what will happen now!”

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Posted 3 years ago

“Basic's are ok, definitely needs an update. This course could of been half the time, found it repeated its self a lot.”

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Posted 3 years ago

“Very frustrating when it logs you out mid-module and it then starts from the beginning of that module - and that you can't skip slides. Some of the module questions don't give you the correct answer if you get it wrong”

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Posted 3 years ago

“Quick and simple to use”

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Posted 3 years ago

“Firstly once purchased the courses are hard to locate and not clear where they are to be found on your personalised dashboard. It took half a day and a phone call with your customer service team who was not exactly understanding. The slides are really informative but long winded and lack clear short had bullet points to ensure they are memorable. The test questions, well they are really confusing. The questions are worded clumsily and the answers are not easily understandable and very similar in their options. I think there are clear improvements to be made!”

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Posted 3 years ago

Thanks so much for your feedback on our online training courses. We really do care about our customers’ experiences and immediate action has been called upon to review the points that you have raised. The contents of the courses are lengthy and very detailed as set out by our Primary Authority partners; the courses were developed and co-created by third party EHO consultants in conjunction with Greenwich Environmental Health Department, this is to ensure that our trainees will become more than equipped with the knowledge that they need. The multiple choice examination questions are populated randomly to ensure a fair assessment is conducted. We always welcome calls from our trainees and members and commit to doing our best to investigate these issues if they do occur, so please do get back in contact with us if further support is needed.

Posted 3 years ago

“The training for this module was very long and it was frustrating that some of the pages stuck I had to attempt test several times as it kept stalling on question 7 and then timing me out. Got there in the end but it was a struggle!”

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Posted 3 years ago

“Needs updating desperately - was probably relevant going back to work in the summer but much less relevant in 2021. For example, there is a vaccine now and how we operate will be completely different to how it was last summer especially considering everything we have learned in terms of effective operations since then.”

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Posted 3 years ago

“I’m a very fast reader so found the pace of the course very slow”

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Posted 3 years ago

“A lot of spelling mistakes throughout the course and through the exam. Some of the questions during the exam were difficult to understand what you were looking for.”

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Posted 3 years ago

“Although very straightforward to follow and informative, some of the information was slightly outdated (e.g. there's no vaccine) - as the covid-19 situation is constantly changing I understand this but feel this course needs regular updating. I also found that during the test, one of the questions had the same answer option twice, worded slightly differently yet only one of them was correct.”

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Posted 3 years ago

Hi Rebecca, thanks so much for taking my call today and having a chat about the training courses you have done with us recently. Your feedback has been put into action and we’re happy to be able to improve our products based on your feedback. It was lovely to hear that you have had great experiences with our other online courses and we hope to have you train with us again, in the future. - Alex

Posted 3 years ago

“If you don’t pass and need to read through it all again to get a pass next time you should be able to go back to the slideshow again, which you can’t. After you’ve done a test you can only redo the test or come back later.”

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Posted 3 years ago

“Good training - although I found the slides a bit slow.”

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Posted 3 years ago

“The course is thorough but lengthy and unless you brush up on the first few modules, you may well have forgotten what they were when you take the test. I used firefox as a browser and it worked ok but I kept getting a notification that this browser would not work and sometimes it crashed fully or it lost sound, in both cases I closed the browser and started again (modules that is).”

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Posted 3 years ago

NCASS Training is rated 4.7 based on 3,437 reviews