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NCASS Training Reviews

4.7 Rating 3,438 Reviews

94 %

of reviewers recommend NCASS Training

Company Reviews

4.7

Based on 3,438 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

0121 603 2524

Location:

130 Lifford Lane, Kings Norton, Birmingham,
B30 3NU

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NCASS Training 5 star review on 20th March 2024

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NCASS Training 5 star review on 7th March 2024

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Domenico La Rocca

NCASS Training 5 star review on 5th September 2023

NCASS Training 5 star review on 23rd January 2023

Michelle Garner Owner Of Mexicali Food Truck

NCASS Training 5 star review on 12th August 2022

NCASS Training 5 star review on 21st March 2021

61

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The course glitched at module 7 and it made me take 2 modules from level 3, this wasted my time and I got very annoyed. In addition, I prefere to read the course myself and at my own pace and I find the slow paced reader makes me lose interest and thus not learn the information.”

Posted 5 years ago

“Couldn't skip the slides and the course had notes which couldve been read. The slides had too much information and some content was completely redundant.”

Posted 5 years ago

“Not control over the pace EG: pause, FF etc. Several times I'd be on a slide eg: 26 & would suddenly take me back to slide 6!! Some questions asked not covered in the course Some questions not in the correct order eg: All of the Above option - at the top! Some slides misspelled Some Naration wasnt correct to what was written”

Posted 5 years ago

“I had lots of problems logging on when I did get on to the training some of the drop down boxes didn't work therefore I could move on to the next module. It was very time consuming to do the on line course due to these problems.”

Posted 5 years ago

“At the end of several modules I was asked to log in and taken back to slide 4 or 5 of that module even though I had already completed it. There is no way to skip forward so the whole process took an awful lot longer than it should have and was extremely frustrating.”

Posted 6 years ago

“Very slow, didn’t need person repeating words on screen all the time, when it was written down, there should be an option to switch voice off, it wasn’t clear on questions on modules what the answers should be, the information wasn’t given to be tested on at the end. The test at the end was simpler than earlier module questions, although there were some ambiguous questions!”

Posted 6 years ago

“There is really no need to have a timer for the last test as it gives the person taking the test more pressure either remove the timer or raise the time allowed as some people read slowly compared to others.”

Posted 6 years ago

“Un-engaging and turgid presentation with numerous technical errors - final test was very unrepresentative and had too many questions not directly associated with the more important aspects of food hygiene.”

Posted 6 years ago

“you are unable to change your answer once dragged. some questions have daft answers - what is the difference between cleaning as needed and cleaning as spills happen?”

Posted 6 years ago

“The written material is very badly written - lots of spelling mistakes and grammatical errors. Also feel the wording could be better grouped and higlighted to make clearer as to what the main points are and to aid understanding. Accessibility needs to be addressed.”

Posted 6 years ago

“Had to restart certain modules again due to: - content not fully loading - sound not playing - next slide not loading”

Posted 6 years ago

“No ability to skip through slides faster, despite all information being readable on screen much faster than the voiceover.”

Posted 6 years ago

“I found the whole experience very frustrating. The monotone nature of the dictation was very dull and hard to engage with, the random stock images attached to each slide serve no purpose but to distract distract. I feel that a video based course rather than slides would have been much more engaging and easier to learn from.”

Posted 6 years ago

“Slides should instantly load and give people the option have having it read out instead of this being automatic. People read at different rates and I found it extremely tedious waiting for the sentences to load. There was also information in it that I didn't feel was actually relevant.”

Posted 7 years ago

“The course was badly structured-- some information was repeated, and the organisation of the material within the lectures was difficult to follow.”

Posted 7 years ago

“It was like pulling teeth. You're online system kept stopping and resetting, forcing me to re-listen to atleast 3 modules again. It doesn't allow you to move more quickly through material you know and you're forced to listen to that woman droning on for all 20 modules. My learning style is to read and study quietly and then move to the test. Also - some of the module tests are incredibly pedantic. And you should have the correct version of tests available afterwards to check learning. As the training stands now it would save me more money paying for the whole thing with another provider who has a more agile system. I wrote to you mid-training about this issue (as it was over a weekend) and noone bothered getting back to me. We love the service you guys provide - but as a previous trainer and writer of training materials - this was an extremely poor experience and I would say does nothing other than tick some boxes. It really needs to be addressed. I shan't be putting any of my staff through this until resolved. Happy to discuss by phone if it would be helpful to you. Catherine Menist”

Posted 7 years ago

Thank you for taking my call earlier and thank you for the feedback you provided. We were happy to hear that that you are content with the service you receive from NCASS overall and thank you also for understanding that we can’t allow trainees to skip through the slides. Your feedback has been noted and please rest assured that we will be looking in to reducing the amount of time that each slide is displayed before progressing to the next, with our accreditation providers. Finally, we would like to apologise once again for the browser compatibility issues you experienced; after closer investigation, we are confident that this was an isolated incident, that is the majority of our customers do not experience problems with browser compatibility.

Posted 7 years ago

“The photo's really let the training down. The pictures were very old fashioned & stereotypical. Also there was a picture of a hand with long finger nails which contradicts the actual training!”

Posted 7 years ago

“Tedious, boring, mind numbing dull”

Posted 7 years ago

“Typos, quiz questions placed in the wrong module. Incorrect information. Areas not covered apart from as quiz questions & some areas not covered at all.”

Posted 7 years ago

“A massive struggle! Too much information in one hit I had to re read over and over and over if you split the info into three hits with a test three time there would be less confusion... with two jobs a child and a course to complete it was nearly impossible ! The test was far too long in one hit as information was flying and I was getting confused re taking if I got one question right or wrong therefore questioning my self... I'm so glad it's over but 2 stars for giving me the opportunity”

Posted 7 years ago

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NCASS Training is rated 4.7 based on 3,438 reviews