Natwest Reviews

1.89 Rating 131 Reviews
19% of reviewers recommend Natwest

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
Telephone, Live Chat
communication channels
Over a week
queries resolved in
"I recently had a problem with an item I'd bought, it wasn't a scam but, communication was very poor, the problems with the issue created a perfect storm but the online staff member was very helpful and unassuming, and resolved my issues brilliantly, as a result I was sent an item promptly and recieved another refund, I'm very happy thank you, even with online banking I felt reassured that I wasn't just another number thanks Chris!!"
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Posted 3 months ago
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"Just basically don’t trust them anymore , to many issues not enough support"
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Posted 3 months ago
"Incredible customer service from NatWest Help very grateful for your understanding whilst times are hard."
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Posted 5 years ago
"Well I have just had the most delightful customer service by a man NatWest Help The Irish accent definitely helped!!"
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Posted 5 years ago
"I know it's a weird thing to be happy about, but I actually love my bank Natwest. Probably the nicest customer service team in the UK!"
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Posted 5 years ago
"someone from customer service now making me tea. :)"
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Posted 5 years ago
"that's what I'd call excellent customer service.... ; )"
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Posted 5 years ago
"NatWest couldn't do customer service if it hit them over the head! frustrated"
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Posted 5 years ago
Natwest is rated 1.89 based on 131 reviews

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Alice, Customer Support