Natwest Reviews

1.76 Rating 199 Reviews
17 %
of reviewers recommend Natwest

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I've banked with Natwest for 14 years. I never really have to use online chat, or call. Today I did both, and what a shock I got. I need to prove that I've paid a bill (I have) so asked Natwest what the best way to do it was. I was looking at my statement while I was talking to both. Neither representatives appeared to see what I was seeing. If I could see that the item had be paid, why couldn't the representatives?? They've also got rid of the freephone number, and the chat operators need to be told the same query three times, in detail. I still haven't had my query resolved. The woman at telephone banking's shift must have been ending, as she cut me off when I asked to speak to a manager. 14 years a customer, and this is how you are treated. Very disappointed.
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Posted 1 month ago
I've banked with Natwest for over 20 years and had no problems with them. I've had hassle trying to set up a new payee on my account as this must be done using a key card, all of which have never worked, meaning this must be done over the phone or in branch. Other than this they've treated me pretty well. I've also banked with Barclays who regularly tried to defraud my account! Thankfully have now cut all ties to Barclays and will stay with Natwest.
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Posted 7 months ago
I recently had a problem with an item I'd bought, it wasn't a scam but, communication was very poor, the problems with the issue created a perfect storm but the online staff member was very helpful and unassuming, and resolved my issues brilliantly, as a result I was sent an item promptly and recieved another refund, I'm very happy thank you, even with online banking I felt reassured that I wasn't just another number thanks Chris!!
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Posted 11 months ago
Just basically don’t trust them anymore , to many issues not enough support
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Posted 1 year ago
Incredible customer service from NatWest Help very grateful for your understanding whilst times are hard.
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Posted 6 years ago
Well I have just had the most delightful customer service by a man NatWest Help The Irish accent definitely helped!!
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Posted 6 years ago
I know it's a weird thing to be happy about, but I actually love my bank Natwest. Probably the nicest customer service team in the UK!
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Posted 6 years ago
that's what I'd call excellent customer service.... ; )
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Posted 6 years ago
someone from customer service now making me tea. :)
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Posted 6 years ago
NatWest couldn't do customer service if it hit them over the head! frustrated
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Posted 6 years ago
Natwest is rated 1.76 based on 199 reviews