“My account was compromised and it took them not 1, not 2 but 3 calls before they removed a 'token' that was set up using my stolen card with ebay. Even then they did not remove all tokens. During this whole time, the crooks were using my details. This is beyond incompetence, they are the fraud. Do NOT conduct any business with these crooks. I will be closing my account and will ensure they lose at least 50 customers by sharing my horrible experience.”
“Nice and short, I didn’t get £200 from the cash machine, after they investigated they said there was no error on the cash machine. I asked to check cctv. NatWest said to contact my self. Closed my account and lost £200. But il rather lose my money than be with a scummy company. I have high standards.”
“Reverted back to my maiden name and was told my bank card (only received this week) would remain active until new one arrives. Next day card declined. Nat west said its been destroyed. Go to local branch. My local branch is a 30 mile round trip as is Tesco. 6 hours later after numerous ridiculous suggestions from Nat West some bright spark realises my old card is active. Good job I hadn't cut it up. Appalling customer service”
“Honestly a joke of a bank, getting my first bank account with them has been a nighmare and now I’m having to close the account completely because of the mess”
“Opening current account online. All well until asked to download ID. I can't do this on my computer. Chat line for ages .. given a charged tel no. No reply. Went into bank. Gave me another no. Rang that and they said half an hour to complete and start again. They we'd theneed send me forms to take to bank. In the end I applied online to Barclays. . Took 5 mins and already sending details. Sorry Natwest but you did not inspire me with confidence”
“It took a few working days to open my business bank account with Natwest. It has been 3rd bank I tried doing it with and I was surprised how quickly and smoothly it went.
The other banks were useless - nightmare to work with .
I think it helped that I already was a customer with them, but still - 3 days is a very good outcome”
“Do not buse NatWest. They steal your money. I paid off my loan and still took out a direct deposit. Rather than saying sorry and Putin the money back, I'm getting the run around. Worst bank ever.”
“Discraceful service from there berevement department. A family member has been waiting four months to receive funds from her late husbands account. All other companies have swiftly dealt with organising relevent payments and transfers but NatWest have shown little compassion and willingness to transfer any funds. Full of excuses and promises of payment but nothing happens when they promise to transfer funds. Our only option is to contact the ombudsman for help all of which is added stress at a time of breavement.”
“Nat West facilitates serious financial abuse.
My ex-boyfriend (unemployed) raised debts, taking out loans on my house.
I had NO knowledge, NO meeting or phone conversations with anybody from Nat West.
My signature is not on the letters to Nat West either.
I am the injured party.
- these second mortgages being taken out in my name we’re dine secretly. Nat West did not protect my right. Didn’t have any loyalty or obligation by seeking my consent to a loan which was more than my mortgage.
I was denied a right to say no.
Over the years I have asked for the paperwork regarding my 30-40K
My mortgage was 27K - doubled my mortgage !
Last year Nat West found the paperwork ....yippee
However the lie kicked in about it being lost & missing again . Nobody like lies & deceit, if a bank messes up why not put things right ?
Nat West Bank is involved in shady business practices.
Real customer of Nat West for 25 years
True story”
“I was on the phone for 20minutes waiting someone to answer and when a lady answered she was rude and told me to call on monday and hung up the phone while i told her i want it sorted now. Very unprofessional.”
“Blocked a payment that I tried to do with asda.com.( for deck shoes, etc).
Blocked the debit card.
Kept on typing in details on portal. Yet all they were interested in: "Will you complete a short survey".
They seemingly had no interest in UNBLOCKING THE DEBIT CARD- just like juniors seeking brownie points,or approval or something!”
“This excuse of a bank decided to suspend my account for no apparent reason. After 4 months of countless phone calls, emails and branch visits someone told me i was going to receive a letter that never arrived. After an official complain i finally got the release form via email. Now they want me to pay £100 for a notary certified copy of my passport to release my money. UNBELIEVABLE”
“Totally wasting time, avoid!!! Mathew Little the morgage advisor messed up and forgot our appointments times. requested more documents 2 hours before appointments TWICE after all the documents submitted to system (conformed). During the telephone appointments, questions asked like trial criminals, rude and impatient.... We missed the stamp duty benefit because of him!!!!! Push us to online application, but, never trust Natwest online application, the system is rubbish, documents submitted 4 times (with successful confirmations) , waited weeks, no one get in tough. Had to call help online 3 times a day with 30 minutes waiting time. After 3 months chasing, gave up!
Treasure life, avoiding NatWest”
“This morning my husband and I received 1st class customer service from Kirsty Cloke at Natwest Dover branch. We could not have managed all the additions and alterations to our accounts without her help. She explained everything and gave us good advise concerning our accounts and future needs. Thank you so much Kirsty we really appreciated your help.
Angela & Gregory Crepin”
“No reason no warning, they just embargoed my account, refuse to give me an explanation,stay away at all costs. I think they are trying to recover the money they lost through laundering by robbing people's accounts”
“The worst bank ever.
Don’t even try to open account.
Thief’s this is what they are. Stole £2k and it takes ages to get them back. No any number to call, only email. Rubbish
Avoid !!!!!!!”
“I decided to switch accounts to Natwest and gave up as the online process was a total mess. After going round and round in circles and struggling to find out how to progress it appears impossible to open a joint account. Awful awful process design.”
