NATIONWIDE COURIER SERVICE Reviews

Name: NATIONWIDE COURIER SERVICE
Address: 11 Oak Street Carrington , ,, NOTTINGHAM
Rating: 4.92

4.9 Rating 486 Reviews

99 %

of reviewers recommend NATIONWIDE COURIER SERVICE

Company Reviews

Metrics

Info

4.9

Based on 486 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01159865276

Email:

info@nationwidecourierserviceltd.co.uk

Location:

11 Oak Street Carrington , ,
NOTTINGHAM
NG5 2AT

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Anonymous

Anonymous // 01/01/2019

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“1st time using this company really good I would recommend”

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Posted 1 year ago

“Great same day service and everything I needed it to be; costed and confirmed quickly, collected on time and delivered ahead of expectation. Thank you!”

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Posted 1 year ago

“Reliable and efficient with a friendly and helpful driver.”

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Posted 1 year ago

“Quick and straightforward to book a courier. Collection of the goods was within an hour of ordering, with prompt delivery.”

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Posted 1 year ago

“Really impressed with the service received today! I signed up and requested the service at 8.55am, the parcels were collected by 9.35am and delivered 100 miles away by 11.40am. Incredibly efficient and made what could have been a stressful situation very straightforward. Thank you!”

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Posted 1 year ago

“Quick and easy service!”

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Posted 1 year ago

“Simply the best courier service available.”

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Posted 1 year ago

“The best courier service I have used in the past few years. Amazing customer service, polite and caring delivery team. I highly recommend them.”

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Posted 1 year ago

“Huge thanks to Nationwide Couriers - especially Hollie - for helping me with an emergency same day delivery. Was able to speak directly to them as many times as I needed (which is often the frustrating thing about other couriers). Will 100% be using them again in future!”

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Posted 1 year ago

“Absolutely amazing service. Professional, quick to respond and very helpful. The delivery courier was also a lovely guy and thank you to everyone involved! I will definitely be using you again.”

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Posted 1 year ago

“Very easy to set up an account and to arrange a delivery. The price was very competitive and the VAT invoice arrived promptly after the delivery was completed.”

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Posted 1 year ago

“Great service, prompt, and a polite driver Thank you”

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Posted 1 year ago

“We have recently started to use Nationwide Courier Service, to be honest we are highly delighted with the amazing service to date, their e-mail correspondence being second to non with regards to collection and delivery timings, would recommend without any issues.”

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Posted 1 year ago

“Always efficient and great service. Easy to get a quote and/or book, you can book the same day you'd like it collected/delivered which is great, drivers are always on time and friendly and you receive a confirmation when your package reaches its destination. They aren't the cheapest courier, but you definitely get what you pay for and you know your package will reach its destination in a timely manor, in one piece and undamaged.”

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Posted 1 year ago

“Excellent, quick, efficient, cost effective service, thank you.”

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Posted 1 year ago

“Fantastic company, spoke to a lovely lady called holly and I was a bit stressed over a large shipment, she said someone could be with me within the hour, I booked the service, driver was actually early, very friendly and extremely helpful and the items were delivered 4 hours later, highly recommend… absolutely top notch will use again.”

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Posted 1 year ago

“Excellent response time. Fast and efficient service all round. Thoroughly recommended.”

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Posted 1 year ago

“Absolutely awful service. Collected on time which was all fine. Didn't scan any of the 69 labels i was provided to stick on the parcels. Arrived at the delivery destination which was luckily for me was only 10 mins away. The driver refused to do anything off load, watch, count the parcels or scan the parcels off the van. I had to drive to my (furious) customers to off load the parcels off the van myself whilst he sat in the drivers seat.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your e-mail and your feedback regarding our service. As per our Terms & Condition which can be clearly viewed on our website. Also, when entering the customer portal, and at the bottom your order confirmation and at the bottom of each notification & e-mail sent to you. Our Terms and conditions state the following. 4.3 Unless the Carrier has otherwise agreed in writing with the Customer: 4.3.1 the Carrier shall not be required to provide any labour or special equipment for loading or unloading the Consignment, other than that carried by the vehicle used by the Carrier; and As there were 69 boxes this would be classed as manual labour and would have required a sack trolley. When the driver arrived at the delivery location, our contact centre called you to advise there was only 1 person at the delivery point and she was unable to off load the van. At this time, we advised that we could offer an off-loading/ handball facility, but this would incur an additional fee which you declined. At this point you advised that you will go down to the delivery and off-load the vehicle yourself. We have discussed with the driver that this was unacceptable behaviour and very unprofessional of him to have sat in the cab whilst you unloaded, whilst he wasn’t responsible or getting paid to offload the vehicle it would have been courteous of him to have offered his assistance to help. Regarding your query about the labels not being scanned, this was not a requirement on your delivery as these goods were going direct and not entering our warehouse or conveyor system. Please accept our apologies, we would love to put this right and change your view of Nationwide Courier Service. If you contact our office on your next order we are happy to give a 15% discount on your next order.

Posted 1 year ago

“very good service. easy to book online. Thank you Jasvir”

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Posted 1 year ago

“They exceeded expectation every step of the process”

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Posted 1 year ago

NATIONWIDE COURIER SERVICE is rated 4.9 based on 486 reviews