Nationwide Bathrooms Reviews

Name: Nationwide Bathrooms
Address: 135 Doncaster Road, United Kingdom, Barnsley
Rating: 3.29

3.3 Rating 772 Reviews

57 %

of reviewers recommend Nationwide Bathrooms

Company Reviews

Questions

Metrics

3.3

Based on 772 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 095 5000

Location:

135 Doncaster Road, United Kingdom
Barnsley
S70 1UF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Read all the other REVEIWS!!! No customer service, not even had an email to say they have received my order after 2 weeks, and cannot get any reply or a phone call answered. AVOID! AVOID! AVOID! This has got to be a SCAM!!!!!!!!!!”

Helpful Report

Posted 1 year ago

“Ordered two items,( radiator and towel rail), on Tuesday and they were delivered on Thursday. Very fast service. They even phoned to speak about the delivery. Extremely impressed by their customer care.”

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Posted 1 year ago

“The website had a good selection of products and was laid out clearly. Ordering was easy and there there is a good selection of delivery options. The goods arrived very early on the day specified. All in all an excellent internet shopping experience.”

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Posted 1 year ago

“Got my windows and doors fitted and I can honestly say they did a fantastic job. The tradesmen were very professional and polite, they left the house spotless every day working. I would highly recommend this company. A very happy customer.”

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Posted 1 year ago

“Do not buy from this company. They took my money, delivered the incorrect, useless goods, don't answer the phone, don't reply to emails, don't answer their own customer services request form. They basically robbed me of nearly £400”

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Posted 1 year ago

“Fairly non existent communication. After emailing them the first time two weeks on, was promised items would be delivered. Items failed to arrive and now even the sparse email communication has ceased. Cancelled order, requested refund in full. No response. To add insult to injury, contacted the manufacturer direct (that NB.com advised were still awaiting delivery of) and was advised that not only is the item in stock with them and could be arranged within 7days, but that NB.com is not an authorised retailer of their goods. Buyer Beware!”

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Posted 1 year ago

Helpful Report

Posted 1 year ago

“I could leave 0 if I could. I have paid for the basin. Unfortunately the size was wrong. I have paid £145.95. I sent the item back but unfortunately put their address in the box. Company now refuses to refund my money because apparently they can’t sell it any more. Bear in mind there is nothing wrong with the sink. I asked them to send it back to me. I don’t understand why should I waste 145£. I can sell it myself. They refuse to contact me back or respond to me to resolve this amicable. Shocking customer service. This is called theft.”

Helpful Report

Posted 1 year ago

“We ordered the equipment for our en suite and were given a price for the whole package which was cheaper than the other quotes we had received so we placed the order. The equipment was delivered on time and, although there was a small problem with one part of the order, this was rectified the very next day - super customer service.”

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Posted 1 year ago

“I bought a small bathroom suite. I had planned to fit it over the bank holiday weekend. When I unwrapped my bath I found it damaged, I emailed the customer service department who quickly responded after the weekend and sent me a new one without any quibble.”

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Posted 1 year ago

“Just ordered new bathroom suite order Sunday delivered Thursday and at a better price than anybody. Body else I could find great service and helpful when you ring.”

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Posted 1 year ago

“Taken money but impossible to get a response or a phone call back! Diabolical isn’t the word for this company!! I’ve been trying over a week to speak to someone! I’m caller number 3 for hours and hours, I wonder if it’s taking them a day to resolve one problem, I will be contacting my credit card company for a refund.”

Helpful Report

Posted 1 year ago

“Absolutely diabolical!!! Completely impossible to get hold of anyone to return goods or even reply to an email, I would never use this company!!!!!”

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Posted 1 year ago

“Awful company, take your money, don't contact you, don't respond, misleading, don't send everything out. Won't give refund. I can't stress enough how bad of a company these are, do not use!”

Helpful Report

Posted 1 year ago

“My order was cancelled as you were unable to supply the item, but two months on I am still waiting for my refund. They have not replied to my emails. I managed to speak to someone once, who told me it would be refunded by the end of that week - but I am still waiting. Very poor!”

Helpful Report

Posted 1 year ago

“my experience has been appalling , i ordered a toilet seat 4 and half months ago and i hadn't heard anything for 3 months so i phoned up and they told me , yes we have it we will be dispatching it in a few days it is now 4 and half months and i haven't received anything as i write this review i am on hold to speak to them and i have been on the phone for 25 minutes , i am going to say that i want a refund immediately , worst experience i have had .”

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Posted 1 year ago

“Bought a small black sink with a grey unit, it was to fit into a new toilet area being converted from the end of a long kitchen. Fits a treat and looks so good. The quality is excellent. Would highly recommend it. Delivery was prompt and informed. Hence 5 stars.”

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Posted 1 year ago

“I was extremely pleased with the high quality of the bathroom that I bought from Na and the plumber and tiler both commented that the bathroom products were good to work with because of this. Everything promised was delivered and the customer service was excellent. I can highly recommend them and would use them again myself without hesitation.”

Helpful Report

Posted 1 year ago

“Ordered a Heritage Penrose bath from you in November. The item was discontinued. We are still waiting for our refund from you 04/01/2023. Customer service is very poor. Been pushed from pillow to post several times when I ring. Been told several times that the refund was coming. This is DISGRACEFULK. WILL NOT USE AGAIN!!!!!”

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Posted 1 year ago

“I ordered a neat, short bath and fittings which arrived within a few days. All were in excellent condition and safely handed over. I had a follow-up query which I emailed. Nationwide Bathrooms replied almost immediately and sorted the issue very helpfully. I am most impressed and would happily buy from them again. Warmly recommended.”

Helpful Report

Posted 1 year ago

Nationwide Bathrooms is rated 3.3 based on 772 reviews