“I unfortunately had a very large crack in my windscreen and went through my insurance to sort it out. To summarise, national Windscreens caused me so much unnecessary stress, time and annual leave wasted. For more detail:
FIVE bookings cancelled by them which were- 1: got a text saying that my booking needs to be changed due to their website going faulty and the day I booked actually had no availability. 2: I received a call the day before a booking, and was told it needs to be rescheduled due to the technician injuring themselves, fair enough. 3. I kindly asked if I could be squeezed in a couple of days after the booking was cancelled, as the next availability was a few weeks away and the crack was getting worse each day. This was agreed by someone on live chat who claimed she spoke to the branch manager. The day before I was going to the branch, I received a text with a booking in a few weeks. I called to clarify, and stated I was coming in the next day as this was agreed by the manager. The girl on the phone was very confused and said i only had the booking in a few weeks, but she said she would speak to the manager to call me, in which I never received anything. 4. At this point I was losing my patience and complained, in which after speaking to a manager, she booked me in ASAP which I was grateful for. However, a couple of days before I received a call to say that my booking needs to be rescheduled due to the workers being on annual leave. 5. After rescheduling again, I get a call on the day to say that the windscreen that has come in is all scratched up and needs to be rescheduled, again (!!!)
I was anticipating on the day after rescheduling that I would get a call, or nobody would turn up. Surprisingly, someone turned up and did a great job. Wow, what a process!! What was even more frustrating was that I received a digital letter stating along the lines of "we accept fault on this occasion" and only considered a couple of cancellations, not all 5! Their ignorance makes me wonder how they're still going.
Please do not use this company, if I get another windscreen crack I will 100% go private than experience this again.”
“This company is unprofessional, unreliable and negligent! Over the course of 1 month I had to have 3 windscreen replacements due to their unprofessional service and inadequate windscreens. The first windscreen replacement had 3 big scratches down the drivers side despite being fitted on site at national windscreens slough, the second windscreen was not the correct model or specifications for my car (which was backed up In a written document by Mercedes) which resulted in my sensor on my car not working meaning my windscreen wipers and lights did not fully function for weeks. In fact they malfunctioned and left me stranded on the M25 but the regional manager didn’t care and offered me no apology or compensation. In fact the whole 3 windscreen replacements exceeded 8 hours of my own personal time for appointments again with no apology or compensation.”
“Don't answer the phone. Can't amend booking as it doesn't except any postcode. Now this is a company car so couldn't give a monkey but how this company exist or is used by leasing companies is beyond me. Even my leasing company can't get hold of them. Absolutely useless. Not the first time I've had dealings with them.”
“They replace my windscreen after 4th time I booked it.
1st time I booked 2weeks in advance because I have to take day off from my job special for this. Couple hours before replacement I received a message that my windscreen not in stock so I have to rebooked replacement.
I booked 2nd time and another day off from job on another day. This time again one day before I received message that my windscreen is scratched and they cannot come to me again. After that I send email with complain to National Windscreen and because that I cannot booked another date before someone respond. I waited another 2 weeks for respond and I don't get enough time to fixed my windscreen
before I drive this car abroad because I get planned holiday. I was lucky that police didn't stopped me with half long windscreen crack.
I booked again over 2weeks in advance 3th replacement on my day off at Saturday. Week before I received another message that in this day don't have mobile techs in that date and can I drive in this date to them base. I send a message with different 2 days option when I can rebook replacement at my address but never received response. Day before booked replacement I get phone call from 07392085306 (don't remember name) guy said that I need come for replacement to them base because I get camera behind windscreen (this is not true) and they can only replace windscreen at them base. I asked how long it will take, and heard that I need to wait there couple of hours, so I rejected that and explained that I don't get a camera (it was lies because why they asked about this after 3th time I booked) I complained that was 3th time when they rejected my booking but guy just hang up.
I don't have choice and I have to take 3th time day off from work and booked replacement 4th time. This time NW come on my address and replace my windscreen.
To sum up.
-Time from my first call to replace my Windscreen over 3months
- lost 3 days of work (I'm self employed so I lost £250 per day total £750)
- A lot of stress for driving abroad with big crack and NT customer service
- 0 times I heard single sorry from National Windscreen”
“Disorganised time wasters all booked in…
Disorganised time wasters all booked in when got there after a week waiting they had no screen for my car only be told we can do it next week I am not sure why bother booking for??!!! I don’t recommend this company (Hoddesdon branch)”
“Having contacted this company through my insurance and booked an appointment on a Saturday morning I contacted them to ask what time I should bring in my car. I was then very abruptly told we don’t have availability so you can’t . I then asked to rebook another day of which I was told I can’t do that you’re not on my system, you’ll have to phone head office, of which I did. The lady I spoke to there was very courteous and understanding and told me she would get someone to phone me to make another appointment of which the same abrupt lady did. I made an appointment for the 27/7/2023 and to bring it in early. I was half way to the fitting centre when I received another phone call to tell me my fitting had been cancelled as the fitter was ill…fair enough. So I phoned them back to make another appointment this could not be done till 1/8/2023. Again I set off to the fitting centre I dropped off my car arranged a lift back home having taken my second day of annual leave. To then arrive back home to another phone call stating the wrong windscreen had been sent for my car and could I collect it as soon as possible. I eventually found someone able to take me back to the fitting centre. I then phoned again to make another appointment this time for 4/8/2023 took another days annual leave dropped off my car and the windscreen was finally fitted…good on Josh! He did it within an hour. What a shambles of a company. For me to have to take 3 days of my precious annual leave to get a job done which only took an hour is an absolute disgrace. To then receive a letter 10 days later with a poor apology just reciting what I already knew. I maybe should have trusted the reviews before taking my car to you. Yes I have been in touch with my insurance suggesting they use a different company entirely.”
“Shocking to say the very least, booked my car in over 2 weeks ago to have windscreen replacement and having read the email confirming the 28th of June I called them to make sure the glass would be in stock and weather would stop the job as I had an MOT booked for the 29th. I was informed by the girl on the phone that the glass would be in stock and the windscreen would be replaced to just take it in to Trafford park branch at 8:30. Text message received on the 27th stating that the glass had been identified but wasn't in stock and therefore booking wouldn't go ahead. More like National disgrace how on earth can you treat customers like this they are an absolute joke i still await a call back to see if they can do it on the 6th of July. Avoid at all cost book your car in with Autoglass sadly Zurich insurance put me in touch with this cowboy company.”
“Appalling company, I've never known anything like it.
Appointment one - supposed to arrive at 9, I get a text at 10 saying the glass had been broken in transit. I called to rebook.
Appointment two - turned up without the equipment to complete the job. The fitter told me not to call to rebook and that they would call me. They didn't. I waited 10 days and then I called to rebook.
Appointment three - got a call to rebook for another date.
Appointment four - booked for a Friday at 9. They called at 11 to confirm booking for the next Wednesday. Told them it was supposed to be that day and they got confused. Rebooked again.
Appointment four - supposed to be on Wednesday but the chances of them turning up seem slim.
Anyone looking to get their windowscreen replaced should 100% avoid these clowns. They have no idea when it comes to administration. The staff on the phone are very unprofessional, they clearly have no idea what they are talking about and don't communicate with each other. They will happily put the phone down on you for no reason other than them not having a clue what they are on about. The fitter turned up in a dirty rental van with a windscreen in worse condition than the one I need replacing. That should of been a sign for me to cancel.
All this company has done is cause stress and ensure that I'm still driving around with a cracked window a month after my original appointment.
Absolute shambles of a company and judging by the reviews, this is just how they operate. How they are still in business confuses me.”
“Absolute dog poo service. It has taken 3 days to finally speak to someone on the telephone. The telephone numbers listed online and on the sms txt message diverts you through to the national call center. 40 minutes on hold and met with a call handler with poor customer service. I had already undertaken an online chat and rearranged the day for the windscreen to be fitted days before only for that conversation not to be passed onto the Exeter Branch. As they could not fulfill my request I have paid privately to have this fitted elsewhere.”
“Bad experience not with the replace of the screen but with the broken parts around him from the installer.
He tried to hide the damage with the silicon for the glass and did not told me about this.
After a long long wait and after a claim about his damage,the part broken arrived...broken.”
“Nonsense these bad reviews 2 guys from Leeds came today and replaced my transit van windscreen.
Alot more professional than autoglass who I've used in the past.
Spot on service and experienced”
“Took car in for my appointment. Turned up & they apologised as did not have the windscreen. Rebooked appointment for another day, made sure they were totally aware that I needed back for Sch pickup, dropped there 9am. Heard nothing back by 1.30 called & was told calibration would take 45mins. Got there an hour later. Still not done. Excuses Re removal of a van, not my issue. A useless apology. Still waiting. Annoyed yes. Also they did not repeatedly answer their phone line. Told they were short staffed. Well hire more staff, lots of people out there looking for a job! Excuses after excuses. Total shambles, think undercover bosses needs a visit!”
“They made an appointment for my Windscreen to be replaced today 9/09/21, which was reported on 25/08/21, they called into say that the Technician was off sick & rearranged the appointment for 24/09/21. So basically they are making me wait over 2 more Weeks. What a rubbish Service, avoid these fools”
“Shame there's no option for No stars. Appalling company. Customer service is dismal. Concern for customers non-existant. They are terribly good at making excuses, however. No sense of responsibility or attempt to put themselves out to rectify a problem, even if the situation, as is mine, is that they have left a customer in a situation that is Unsafe. Quite shocking. They should be closed down”
“All I can say is avoid this company like the plague. Five weeks and counting that I have been driving around with a piece of plastic on the back of my car and National Windscreens are totally useless in any solution or temporary help on the matter. Negligent is what they are. I am unsafe, my car is insecure and they don't care at all. Absolutely disgusting attitude. I have spent too long on the phone with their hopeless 'customer service' people ( not a phrase they really understand) and am now resorting to social media to say BEWARE. Dismal communications, Complete lack of empathy and customer care, along with what I suspect can be termed Basic Negligence”
“"Technician",broke both pillars to windscreen in three places when changing windscreen. He glued them together and back on. He said the office had been informed and they would be in touch with a further appt. This didnt happen and when queried about replacement pillars they didnt have a record of them being broken and turned blame onto me for somehow breaking them.
Now my insurers wont fix pillars and national windscreen wont pay for breakage.”
