National Motorhomes Insights

National Motorhomes have a Customer Happiness Grade of D. Customers are happy with their prices but are unhappy with their customer service and refunds.

 

D
Happiness Grade
B

Price - Excellent

75.00%
Industry Average
Write your review on National Motorhomes
D

Refunds - Average

50.00%
Industry Average
" I wish i had read these reviews prior to booking a " £99 " hire deal, as the process went on,it started costing more and more, the entire process seemed to be to make it as difficult as possible to hire a vehicle while adding more cost to the price, after 5 days when i found out i needed a TV licence, i thought enough is enough and cancelled, i asked for a refund but was told that i couldn't have one as i did not cancel within 24 hours, this company are nothing more than thieves and charlatans, do not touch them at all. "
- JERRY DOCKERY
" DO NOT BOOK WITH THIS COMPANY. The initial price they quote you does not include either the £1000 insurance deposit you have to pay with an additional £250 or you have to pay a non refundable £96 plus a refundable £250. Basically they are a rip off and only give you 24 HOURS TO CANCEL FROM INITIAL PAYMENT "
- Anonymous
" do not use this company. after 24 hours of booking you will not get any money refunded on cancellation. Deposits are never refunded after hire. Company offers Amazon vouchers to people to write good reviews. I suspect all positive reviews are false. National Motorhomes is a front for another company with very poor customer service. "
- Mark Hodgkinson
25.00%
Industry Average
" All seemed OK, but we ended up with a van that wasn't up to spec. While it is the depot you pick the van up from and have the face to face, it is National Motorhomes who take your money and trying to get any level of satisfactory service once they've had your money is a non-starter. Refused to speak on the phone hiding behind "we do emails", as an excuse. "
- Stuart
" Trying to speak to customer service is a nightmare as NO ONE returns your calls. "
- Anonymous
" do not use this company. after 24 hours of booking you will not get any money refunded on cancellation. Deposits are never refunded after hire. Company offers Amazon vouchers to people to write good reviews. I suspect all positive reviews are false. National Motorhomes is a front for another company with very poor customer service. "
- Mark Hodgkinson

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