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Myprotein Reviews

2.9 Rating 170 Reviews

46 %

of reviewers recommend Myprotein

Company Reviews

2.9

Based on 170 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Read Myprotein Reviews

About Myprotein:

Myprotein is a well known online supplement store in the UK offering a full range of high quality sports nutrition and protein supplements, also includes high quality whey protein, sports supplements and bodybuilding supplements which are all manufactured and delivered by us.

Visit Website

Phone:

0845 094 9889

Location:

Meridian House, Gadbrook Park, Gadbrook Way
Northwich
CW9 7RA

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Myprotein 1 star review on 2nd December 2023

Myprotein 1 star review on 13th January 2023

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Myprotein 1 star review on 9th December 2021

Myprotein 1 star review on 13th September 2021

Myprotein 1 star review on 28th June 2021

9

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is really bad. I ordered my package since the black Friday sale. and now it over a month, I still not received my package. I sent a message to them many times but they just told me to wait until they find it from the 3rd delivery agency. I'm really disappointed with MyProtein Customer service. I bought from them many times. but now they fail me. I will change to order a worthy supplier like Bulk Powder or something.”

Posted 4 years ago

“It’s not the best taste, u can taste bits of powder but it’s drinkable, apart from that they are a great company”

Posted 4 years ago

“Have always ordered my protein and supplements from MP and its the best quality I've had and also affordable.”

Posted 4 years ago

“Beware if you ordering from overseas and using your countries’ domain, the product is actually delivered from the UK. Order from myprotein.ch thinking that the product was being shipped locally but received a tax bill. So the price you see at checkout might not be the final price.”

Posted 4 years ago

“Terrible customer care / product not fit for purpose. After two weeks of chasing customer services to resolve a quality issue with my latest 5kg bag of diet whey, I am annoyed and extremely disappointed that I have been kept waiting for so long. A colleague in your customer services department acknowledged the error that my protein order was out of date after I reported it undrinkable and smelt of vomit. It then took 5 days for the company to request a photograph of the reverse of the bag showing the batch code and date. Today is the 15th day since my complaint was made. This would be absolutely unacceptable if it was my first order. However, considering the value of business I have placed over the years with My Protein, I feel offended by the lack of care offered. Be cautious with this Group if you are considering a purchase.”

Posted 5 years ago

“No issues with MyProtein itself, however the delivery (Yodel) was awful, the parcel was damped in the bushes in the rain over night, so it was completely ruined! When contacted customer service they made me feel like I was the one doing wrong and made me feel up and sign forms with the photos attached. So I just can't be bothered doing this for some petty few quid. Bad customer service, I bet they know how inefficient Yodel is and how they lie about delivering in a safe place! I have had same problem with Nespresso and they have sent me another parcel no questions asked!”

Posted 5 years ago

“The website was informative about the product i was buying. Their prices were competative and they delivered on time.”

Posted 5 years ago

“been using them for years and love their products and the costumer services is great and very helpful”

Posted 5 years ago

“Fast delivery, good value for money.”

Posted 5 years ago

“Customer service is very good and informative”

Posted 5 years ago

“Great site, parcel came quickly, happy with products and free delivery!”

Posted 5 years ago

“Great service, fast delivery”

Posted 5 years ago

“Great price and deal for the products I received, plus free samples and free next day delivery! Fantastic! I received an email saying the delivery will arrive soon and it came 5 minutes later. Superb!”

Posted 5 years ago

“They're great! The prices are fantastic! You can get all sorts of health food, supplements, vitamins, clothing, meal replacements, everything! Delivery - I can't fault it. They always run offers, so you are getting discounts almost every time you order, and free delivery. The offer a referral promotion, and a points scheme, and both are flawless. They have it sussed!”

Posted 5 years ago

“Very happy with quality and sizing of items, very well packaged and prompt delivery of item. Will be purchasing more in the future”

Posted 5 years ago

“Not very good customer service. Protein makes my stomach go crazy. But that's what you get for that price.”

Posted 5 years ago

“don't bother while they use Yodel - you wont get your package (check out their reviews). Doesn't matter how good the product is if you never get it. Staff couldn't do anything to help either, lost my business and will be going elsewhere from now on.”

Posted 5 years ago

“Their products are good quality and good prices.”

Posted 5 years ago

“Top quality products at such an amazing price, promotions saved me almost half the price! Brilliant”

Posted 5 years ago

“Terrible after care and have blocked me from their site and eBay as they lost my order. Del from customer service then shouted foul language down the phone and told me he sh*ts in the powder. I asked for copy of phonecall but they said it hadn't been recorded. Surprise surprise”

Posted 5 years ago

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Myprotein is rated 2.9 based on 170 reviews