Panda London Reviews

Name: Panda London
Rating: 4.85

4.9 Rating 7,086 Reviews

97 %

of reviewers recommend Panda London

4.9

Based on 7,086 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 11th April 2024

J Lewis

Panda London 5 star review on 9th April 2024

W Newman

Panda London 5 star review on 2nd April 2024

F Sullivan

Panda London 5 star review on 25th December 2023

Panda London 5 star review on 15th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think your your mattress topper is brilliant and would give it 5 stars but I’m sorry I just can’t get on with the pillow and I end up with neck pain and I just don’t understand why as I sleep on my side”

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“Not yet a year ildxand gor the last 6 months has been really uncomfortable”

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“Not bad not good”

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“I have not received the items yet”

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“Arrived via courier in a wet, half open box, the bedding is water-stained and therefore could not be gifted as intended.”

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“Have headache in morning Find pillow too hard for me”

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“Overall bedding set doesn't function well at all Fabric is very thin and light weight, ceases and has a sheen.”

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“The mattress topper itself is fantastic but the customer service at panda is awful - I felt patronised, disrespected, and unvalued as a customer. I will not shop there again despite really liking the products.”

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“I bought a pillow and duvet from Costco 3days ago based on all the amazing reviews on getting an amazing nights sleep with the pillow and the duvet keeping you cool (female reviews). Sadly, I cannot say the same. The pillow has gone to my son and the duvet looks like it will be going back. It is the same tog as my previous duvet but definitely not keeping me cool as stated in previous reviews (read on Costco website). Love the environmental aspect, sadly products not for me”

Helpful Report

“On first impressions, the hybrid memory foam pillow was great. A soft case covering what appeared to be a “deformable” (memory foam) yet supportive pillow. The excitement however waned over subsequent weeks. The pillow was simply too high, and unless you have a really heavy head, it does not depress sufficiently, resulting in unwelcome strain on the neck (excessive forward flexion when sleeping on the back, and towards the opposite shoulder when sleeping on the side). Basically, the hybrid pillow forced the spine to be curved at the neck/upper back region throughout the night. Not quite the “ideal” spinal alignment one hopes for when desiring a restful undisturbed sleep. Compared with traditionally shaped memory foam pillows, the panda hybrid pillow lacked an arched neck support. I was interested in giving this a go as the reviews were stellar, but clearly this was not one for me. The lack of a neck arch combined with the overly high pillow meant that any curving of the neck was further exacerbated. This pillow isn’t quite a one-size-fits-all, and given the difficulty with returning the item, is not one I would recommend for “trying out”. Additionally, the advertised hybrid system did not result in a cooler surface to sleep on. Certainly, it was neither warmer nor cooler compared with my regular memory foam pillow. It might not be worth the added cost over the non-hybrid version if this is the feature you’re keen on. Overall, if you are prone to neck problems, and require a specific “fit” in a pillow, I wouldn’t recommend this unless you’ve already tried it previously and know for certain it will work for you. I wanted to love this pillow, and required a replacement for my old memory foam, but alas, this was not meant to be, and not the “fuss-free” breakup as advertised by Panda.”

Helpful Report

“If you want bedding that you have to fight every night to get the duvet back to the top of the duvet cover then this is the one.... even with them tied in the corners it just slips down and leaves you with a foot or 2 of just cover and no duvet in it. Sure its soft and I've had good nights sleeps but the faff of getting the duvet to move back to where it should be is a pain. It seems to have not shrunk like it said and the mattress fitted sheet is too lose aswell. Maybe just super king size issues”

Helpful Report

“I suffer with chronic pain and got the pillows and mattress topper. The topper is great the pillows not so good. They start of firm and they become too soft for resting my back I have to add an extra cushion as well as using the two pillows. I was disappointed.”

Helpful Report

“The mattress topper is comfortable but honestly not worth the hassle of changing the cover that comes with it. Trying to put the cover back on the foam after a wash requires a degree in engineering, if you don't fit it in exactly as it's meant to go then the topper will fold in on itself within the sheet. To get it to fit is a nightmare as the foam is quite tacky and sticks to the sheet. Took my wife and I a good 20 minutes to get it right. Honestly if we were still in the 30 day trial period I'd be sending it back.”

Helpful Report

Thank you for our review and we're very sorry to hear this has been experience. The Topper Cover should unzip 3/4 of the way to help secure it back to the Topper itself so if this isn't the case with yours, please don't hesitate to reach out to us so we can replace it. Sweet Dreams, Panda Team.

“Bought mattress topper 12 months ago. Topper is very comfortable but unfortunately does cause overheating and so I tend to wake several times a night ans so although has helped with joint pains , overall has worsened my sleep experience .”

Helpful Report

“I feel like an idiot for buying bamboo-linen sheets from this company. The sheets are terrible - thin, releasing tons of tiny threads, unpleasant texture, and after five days sleeping on fresh sheets, I started getting itchy unclean eyes. I think microbes thrive on these bamboo sheets much more than the cotton I normally use. The pillow cases open in the middle so you can only use one side of them. Who wants that?? The sheets were so expensive and on top of everything, washing instructions say to use cold water and delicate cycle only! For bedding, that is disgusting. I think I was misled by all the glowing reviews for the topper and pillow. I also bought a bath mat and I’m happy with it. I love crisp sheets and a nice bed, can’t believe I spent so much money on such a poor set of sheets.”

Helpful Report

Thank you for your review and we're sorry to hear this has been your experience with our product. We have a bit of advice to help your experience and we will also be reaching out to you directly using the e-mail address provided. We recommend washing the Bamboo and French Linen (a cold wash is 30c and a short spin is fine) plus this also develops texture however there should not be too many threads being released/not attached. Bamboo is inhospitalable to microbes due to its natural qualities so this sets the material apart from cotton. We sincerely apologise to hear this has been your experience and as mentioned, we'll be reaching out to try and help. Sweet Dreams, Panda Team.

“I bought the topper before Xmas and at first it was very comfortable. However having it only a month it has sagged in the middle and im back to having the most painful of back aches, i also find that despite saying it keeps you cool I often get quite warm and sweat with it. The non-slip nature does mean that you, the sheet and the duvet tend to get stuck to it. I was very comfortable when I first got it and I slept well but I'm disappointed at how quickly that has changed.”

Helpful Report

“I bought the mattress in January as I have been suffering with a bad lower back and thought this would help. The next morning I woke up in agony but thought I had to give it a few weeks trial, it only got worse and finally had to take it off and my backs getting better. I’m sure if you don’t suffer from a bad back it’s very comfy but not for me. My main disappointment is that Panda don’t offer a longer free trial period as a month is not long enough, especially compared to its competitors. I now have a king size mattress topper taking up room which I can’t sell and don’t want to throw away!”

Helpful Report

Thank you for your feedback and we're very sorry to hear this has been your experience with Panda. We provide a 30 Night Trial on our toppers and pride ourselves on being available throughout the trial period and after if there is feedback or questions on our products. We can't see a record of you getting in touch so we'll reach out as we'd love to hear more and see what we can do to help! Sweet Dreams, Jonathan @ Panda London.

“Sent a message via Instagram regarding the topper and just got ignored.”

Helpful Report

Hi Hannah. Thank you for having a chat with us on the phone and we'd like to again apologise there wasn't a reply on Instagram. We really hope you enjoy your eye mask and let us know how you get on with it! Sweet Dreams, Jonathan @ Panda London

“The mattress has started shedding small white strands of bamboo that entangle themselves in the duvet cover which makes it a mess to then clean. For such a "premium" product I would have expected a better quality. I'll hold onto this one due to the sunk cost but won't be getting another one anytime soon!”

Helpful Report

Thank you for your feedback Mickael! This sometimes happens with the cloud duvet due to the nano microfibre material that we use. We recommend washing it will solve this issue. Please see more information on our care page: https://mypandalife.com/care/ Sweet Dreams, Jonathan @ Panda London.

“Purchased a King size Panda Topper in January 2021 and after 4 sleeps it dipped IN THE MIDDLE! I’m not overweight and move to different sides of bed as I sleep alone, I only sleep in this bed as it’s my sanctuary when my husband snores! Therefore I was more than surprised and disappointed that the Topper had dipped. Topper was returned and replaced swiftly with no bother. Replacement Panda Topper arrived 29 January 2021 after a few sleeps same again it has DIPPED IN THE MIDDLE! I haven’t bothered to return the topper as even though it has dipped and has NO SUPPORT in that area I move to different parts of the bed to sleep and it’s better than sleeping on just the mattress which is too soft. Maybe the Topper would work better on a hard mattress, who knows! Would I recommend NO.”

Helpful Report

We're truly sorry to hear this has been your experience with our topper and we're going to give you a call to have a chat to get this resolved as part of our 10 year guarantee. Sweet Dreams, Jonathan @ Panda London.

Panda London is rated 4.9 based on 7,086 reviews