Panda London Reviews

Name: Panda London
Rating: 4.85

4.9 Rating 7,085 Reviews

97 %

of reviewers recommend Panda London

4.9

Based on 7,085 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 11th April 2024

J Lewis

Panda London 5 star review on 9th April 2024

W Newman

Panda London 5 star review on 2nd April 2024

F Sullivan

Panda London 5 star review on 25th December 2023

Panda London 5 star review on 15th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional and polite”

Helpful Report

“I purchased the hybrid bamboo pillow. It was delivered 5th March 2024. I have given it a fair shot although I noticed it started to give me neck and shoulder pain after 1st use. I asked husband to try it for a couple nights and he complained that it hurt his shoulder but not his neck. I have attempted to contact Panda via telephone several times but I am continuously told to leave a voicemail instead of adding me to the queue apparently their line is always busy or more likely non existent. They were not this incompetent when they took my money. I have also sent an email after leaving a voicemail as I have no other means of contacting them. I wish to return the pillow for a full refund so someone from panda please make contact.”

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“Amazing customer service! I ordered the wrong size and they helped me exchange for the right size with no debate or quibbles. The topper is amazing and has completely restored our restful sleep without having to buy a new mattress!”

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“So far so good - loving our mattress topper”

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“ordering on the internet was easy to follow, Kept informed of delivery, which was delivered safely & securely. The mattress topper is excellent & has been very helpful with my back problem. I have just received my pillow so haven't tried it yet. It looks very comfy & I cannot wait to try it out.”

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“Brilliant service ordered on a Sunday delivered next day. Mattress topper is perfect & so far I'm not in as much joint pain as I was”

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“Good service as far as delivery concerned. Not finding it as comfortable as reviews claim. 😞”

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“Fast arrival, seems good product sp far can't wait to sleep on it”

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“I’m new to Panda. Ordered a mattress topper on a Saturday evening and it was delivered on the Monday. Excellent customer service and excellent product. Will certainly purchase from Panda again.”

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“Very efficient service at a good price. have recommended to friends already. now wake with no aches and pains.”

Helpful Report

Hello, Thank you for your review! We're happy to hear you found our service efficient and the price point attractive – two important factors for us. Feel free to reach out to our customer support if you have any questions or concerns. Sweet dreams, Panda Team

“So comfy. Feels like I’m sleeping on a cloud”

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“Very fast no hassle delivery lovely item”

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“Just got it packaged lovely. One for me and my daughter already feels lovely. The mattress toppers!”

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“V pleased with it”

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“Lovely pillow, great quality and it felt so squishy and cosy but not suitable for front sleepers. It’s just too high!”

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“Not yet a year ildxand gor the last 6 months has been really uncomfortable”

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“Highly recommend the Panda Mattress Topper. It has anti slip and secured corners. Very impressed with the super high quality and the guarantee of 10 years. Had a great sleep and really pleased with this product.”

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“Love mine , I have hip and back pain it makes a huge difference to me , it’s like laying on a fluffy cloud😀”

Helpful Report

Hello there, Thank you so much for sharing your experience and leaving this review! We're so happy you love your Panda product and that it's making a significant difference in your hip and back pain. Sweet dreams, Panda Team

“I bought mattress topper as my daughter has the pillow and loves it, the topper is great”

Helpful Report

Hello June, We appreciate you sharing your positive review! Providing a comfortable sleep experience for the whole family is what we strive for. Sweet dreams, Panda Team

“So far so good. Have yet to try it as waiting for smell to dissipate.”

Helpful Report

Panda London is rated 4.9 based on 7,085 reviews