Panda London Reviews

Name: Panda London
Rating: 4.85

4.9 Rating 7,088 Reviews

97 %

of reviewers recommend Panda London

4.9

Based on 7,088 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

Write Your review

Tell us how Panda London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Panda London 5 star review on 11th April 2024

J Lewis

Panda London 5 star review on 9th April 2024

W Newman

Panda London 5 star review on 2nd April 2024

F Sullivan

Panda London 5 star review on 25th December 2023

Panda London 5 star review on 15th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to find the perfect pillow. I'm still trying. I had hoped Panda would be the answer. This pillow does not stay cool. During the night my head is hot. I am still searching for a pillow that keeps my head cool.”

Helpful Report

“Initially the panda Topper was amazing, I felt that it was really holding my up but also soft at the same time, just what i wanted. My trial period was coming to an end and i thought yes that's fine I'm gunna keep this. Now a couple months in, the topper has gone quite soft. It doesn't spring back up as much it used to and just goes completely flat onfe your laying on it for a couple hours and I just know it won't last long. It's just convenient that the trial is over. It's just a selling point i think. I had heard alot about panda but unfortunately it didn't live upto it's name. My my panda topper arrived the cover was damaged and panda was quick to send a new one. Can't complain about the customer service.”

Helpful Report

“Single bed topper. Ordered well before xmas and didn't receive until i started chasing it up mid January when i was told that it was out of stock. Then to add insult to injury the Carrier 'lost' the delivery but i was not informed. Product great - the only criticism i have is the securing straps are not big enough for a 36cm deep mattress so as i have to spend a lot of time in bed sat up the topper slowly slides down.”

Helpful Report

“Purchased a duvet cover set, it definitely has the luxurious feel of silk, however, difficult to keep duvet inside centralised as the fabric is very slippy. Also did not was well, darker staining from natural sweat marks plus the button fastenings at the bottom ripped during washing as the fabric is quite delicate, press studs would have been a more practical option. Overall it was disappointing sadly. The duvet however is fantastic.”

Helpful Report

“Unfortunately, the mattress topper gives both my husband and I bad back. Also, I get very hot at night sleeping on it, so it is a definite do not buy from us.”

Helpful Report

“I found the topper to be a little more comfortable than my mattress, not as much of a difference as I had hoped for though. It is far too hot for me to sleep on unfortunately, even on the cold nights in winter it makes me sweat profusely. I tried it for a couple of weeks and have now just put it in the spare room. I should have returned it but couldn't be bothered in the end. Another waste of money from a Facebook ad, I'm building quite a collection now, I really should stop being so gullible!!”

Helpful Report

“It's ok but very soft. I've had it a couple of months but hasn't any firmness. If you are looking for something for back support I would look for something else.”

Helpful Report

“Dint help me with my back pain at all. Just kept it because I was given an option of 50% off.”

Helpful Report

“You can feel everything underneath it. Seems lovely but the memory foam just flattens. No good for us. Really disappointed as wasn’t cheap!”

Helpful Report

“Duvets great but the quality of the matress protector is not good. First time I put it on bed after being washed I noticed the stitching coming away In three places, not expected from an expensive product.”

Helpful Report

“I wanted to love this. And I’ve tried. I’ve waited almost 2 months to post a review. The material is lovely and soft and exactly what I was looking for. However the buttons were too large for the holes. Customer service told me to wait awhile for the holes to stretch. I read that the bedding shrinks up to 4% to fit the bed but the now I need to wait for the button holes to loosen. It’s annoying that my duvet now falls out of the cover and every morning I’m stuffing it back in. For the cost of these sheets, this shouldn’t be the case. I’ve now washed the bedding at least 6 times and hung dry and they still don’t fit through the holes. I’m disappointed.”

Helpful Report

“As a material it is excellent but as they are a seller they are including a UK VAT in the prices even when they ship out side Europe and also if you have multiple orders they will charge you a shipping cost for each order but at the end they will combine all your orders in one shipping parcel .”

Helpful Report

“I didn't find this pillow comfortable and it didn't help my neck pain”

Helpful Report

“I absolutely love my Panda products however I found the customer service a little disappointing. A number of things went wrong with my order, missing items + damaged items, and although the issues were sorted in the end the customer service throughout wasn't particularly warm. Which is a real shame as the products are fantastic!”

Helpful Report

“Delivery bad. Mattress protector. Very thin and does not. Fit on bed properly so rides up. Very very thin. Not pleased. Would not buy again.”

Helpful Report

“Poor quality... not worth the money. Looks and feels cheap.”

Helpful Report

“Disapointed about the eco credentials. Only 40% bamboo in the outer case. But the amount of unneeded packaging. From over complecated cardboard box to 2 plastic bags and pointless labels. As for the pillow , not too firm as some reveiwers mentioned . Compression is too much. After a few hours i find my neck is sore and it wakes me up. Think the pillow is too thin for side sleepers. Ive found if i put an old , thin pillow under the panda one it seems to solve the problem. But unfortunatly these move through the night and becomes uncomfortable. I bought 2 panda pillows , but because of the above mentioned failings, ive thrown the second away. Offer the pillows in different thicknesses then you might have product worthy of the high price. I could not recommend this product.”

Helpful Report

“Not good, Have to still use my old mattress topper which the Panda topper was bought to replace,, definitely not as good as advertised”

Helpful Report

“It doesn’t stay on the mattress, even though they say it’s guaranteed to. At least one corner every night pops off, which in turns brings the sheet off with it.”

Helpful Report

“The topper is just too too soft and did not improve my comfort.”

Helpful Report

Panda London is rated 4.9 based on 7,088 reviews