My Baker Reviews

Name: My Baker
Address: 102 Osier Crescent, Muswell Hill, London, London
Rating: 4.64

4.6 Rating 442 Reviews

90 %

of reviewers recommend My Baker

4.6

Based on 442 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About My Baker:

MY BAKER is the place to order personalised cakes and other baked goods from trusted bakers.

Visit Website

Phone:

07922240170

Email:

orders@mybaker.co

Location:

102 Osier Crescent, Muswell Hill, London
London
N10 1RE

Write Your review

Tell us how My Baker made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cake was fantastic. Could not tell this was gluten free.”

Helpful Report

“Very popular cakes. All eating conditions catered for. Thank you for your hard work.”

Helpful Report

“I ordered a vegan cake. This is the best I’ve ever had. Cake was delivered on time, looked as pictured as well. Happy customer 😊”

Helpful Report

“I ordered 2 cakes and both were delicious and well presented. The order was delivered during my preferred time slot. Will definitely use again.”

Helpful Report

“Delighted with the cake it was perfect.”

Helpful Report

“Just a line to say how delicious the cake and macaroons were. Please pass on my thanks to Annie (Swansea)”

Helpful Report

“Excellent service! My specific needs were addressed and the cake was delivered as promised with great care taken to explain how to keep it fresh and how it could travel by car. It looked stunning, as in the photographs, and everyone thought it delicious despite it being gluten-free. I highly recommend My Baker.”

Helpful Report

“Amazing customer service, fast delivery and the cake was beyond delicious! Thank you guys for saving me with my last minute order !”

Helpful Report

“Not pleased at all with the cake, we practically threw out about 3/4 of that cake since no one enjoyed it. It was just too dry. Probably we had been spoilt for choice since my husband had ordered the same cake for my birthday in March and we loved that particular one. I tried to get the same baker, but she had advised I could only use the portal and preferably request for her.”

Helpful Report

“It was the best cake ever! I had a very specific request, and all small details met my requirements. I will come back for more custom made cakes!!!!”

Helpful Report

“I hadn’t used this company before and I didn’t know anyone that had, so I was a little wary but I was not disappointed. I phoned the company prior to placing my order online as I had a couple of questions. The person I spoke to was very helpful and answered my questions. Ordering online was straightforward and I received email confirmation straight away. I received another email the day before delivery to confirm that everything was still okay. The cake arrived and it was beautifully decorated. I was expecting a slight variation to the picture online but it looked exactly the same to me. The cake tasted wonderful and lasted for several days without drying out. I would definitely recommend this company and I will order again through them.”

Helpful Report

“Amazing service and cake! Will definitely be using them again.”

Helpful Report

“Super cakes, ordered gluten free for my daughters birthday, she loved them! Thank you”

Helpful Report

“I have never used my baker before but I was really impressed with the service and cake ordered. The cake was for my mums 60th birthday and she is dairy and gluten free. I was very surprised to find an online bakery that provided beautiful cakes that were both dairy and gluten free! The quality of the cake was really good and everyone commented on how amazing it tasted. My mum was so happy with it. Really handy that you got to pick a 4 hour window and then I received another text on the day starting a rough time they’d be there which was really helpful. If we needed any more special occasion cakes I would definitely order from my baker again, thank you!”

Helpful Report

“The cake was decorated as per the picture but the cake itself was dry and the edges were burned.”

Helpful Report

“An incredibly seamless process with a beautiful result!!!”

Helpful Report

“Last time I ordered from My Baker was in 2018 and the service was exceptional. This time I had my order a few months ago and the quality of the cake and decor was just so poor. The name and icing was wiped out and the flavours on the cake were bland. Just was not worth the price paid at all.”

Helpful Report

“Amazing cakes - delicious and exactly as we expected in terms of their design. Thank you!”

Helpful Report

“Perfect”

Helpful Report

“I ordered cupcakes for my daughter's birthday. The boxes smelt like someone's fried dinner and the cupcakes were all different sizes with two or three of them being ridiculously small. I contacted the my baker team and was assured the baker would be spoken to on Monday but I never heard anything else after that. This was my first order and sadly my last. Waste of money.”

Helpful Report

Dear Debbie, We apologise for the negative experience you have had with My Baker. I assure you it is not typical of the service we provide. We take every complaint seriously and our enquiries are ongoing. As promised, I will look into your complaint fully and revert with a solution. Yours sincerely, Mark My Baker

My Baker is rated 4.6 based on 442 reviews