My-accessories.co.uk Reviews

Name: My-accessories.co.uk
Address: My-accessories.co.uk Unit C9 OYO Business Units 187 Park Lane Birmingham B35 6AN, Birmingham
Rating: 4.85

4.9 Rating 2,053 Reviews

97 %

of reviewers recommend My-accessories.co.uk

Company Reviews

Metrics

Info

4.9

Based on 2,053 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My-accessories.co.uk:

My-accessories.co.uk are a leading supplier of blank promotional and gifts items that allow you to insert your own images, pictures and logos.
We stock keyrings, fridge magnets, coasters, rulers pens, badges and much much more, enabling you to produce your finished products in-house.

We hold large stocks that are available for next day despatch within the UK and ship worldwide to a network of regular customers.

Visit Website

Phone:

0121 748 1780

Email:

hello@my-accessories.co.uk

Location:

My-accessories.co.uk Unit C9 OYO Business Units 187 Park Lane Birmingham B35 6AN
Birmingham
B35 6AN

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My-accessories.co.uk 5 star review on 21st March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seems to do what it says on the packet.”

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Posted 1 year ago

“Great service, product just as described, fast delivery.”

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Posted 2 years ago

“Great product range, and speedy delivery. Thanks”

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Posted 2 years ago

“Received...”

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Posted 2 years ago

Good morning Garry, Thank you for your order however sorry to hear that as of the 18th February when you wrote this review, you were still to receive it. As you placed the order on the evening of the 14th February, your order was despatched by Royal Mail 1st class post as selected, the following day. This service should normally take 1-2 days however can take longer dependant on your local delivery office. On checking the tracking information this morning on the Royal Mail website, I can see that it was successfully delivered on the morning of the 19th which you have also confirmed in response to my email today. Kind regards Michelle My-Accessories.co.uk

Posted 2 years ago

“If you want fobs for your keys, these are the ones to get.”

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Posted 2 years ago

“Only one thing I was missing two mechanisms and a didn’t get any blue hands”

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Posted 2 years ago

Good afternoon George, Many thanks for your review and apologies that there was a shortfall with the mechanisms that you ordered. We had not been made aware of this error by email so will get it rectified by return. When ordering mixed colours for the CD clocks, we do aim to send a similar proportion of all the colours that we offer however on very rare occasions when one colour has been more popular than others, the mix will be from the stock that we have available. Should you want a particular colour of hands, they can be either ordered separately or if wanting several colours within the order, we recommend sending an email to advise of the breakdown of what you are after. Should we be out of any colours at the time, we can then advise as to when they will be back in stock. Hope this helps for next time. Kind regards Michelle My-Accessories.co.uk

Posted 2 years ago

“A good company to deal with but a warning to anyone in the EU buying from the UK you will have to pay VAT and customs duty on all purchases.”

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Posted 2 years ago

“Item arrived on time and is very good quality.”

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Posted 2 years ago

“Everything is excellent apart from the usual problems with the MD18 clear acrylic window inserts which i really dont understand the quality issues some bags are fine with hardly any damaged where some bags im lucky to get any good ones out. So the there is defiantly issues with manufacturing/packaging and shipping as there are perfectly acceptable inserts with no defects but when theres bad ones they can be really bad with scratches, dirt and grease and now theres weird oily looking swirls in them. My solution is buying an extra 1000 for £60 which isnt idea although i can get some goods ones doing that. thje ones that come standard with the MD18 are getting worse and i can usually only use 10%. As i say there are perfectly good ones so someone is letting the side down somewhere.”

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Posted 2 years ago

Good afternoon Paul, Thank you for your continued custom with us and for writing this 4* review however sorry to hear about your on going problem with the MD18 inserts. I will be in touch with you directly following our suppliers reply and will continue to work with you regarding any problems that you may have in the future however hopefully the issue will now be rectified. Kind regards Michelle My-Accessories.co.uk

Posted 2 years ago

“I’m frustrated at having to add customs duty, which is why I cancelled my order. However, I was very pleased at the quick response and refund when I requested it”

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Posted 2 years ago

Good morning Sandra, Many thanks for your review and can appreciate how frustrating it can be for our domestic customers like yourself who live in Ireland and have been impacted with the new Brexit regulations regarding importation of items from outside the EU. We do deduct the VAT from orders to any customer outside of the UK which can go towards paying the customs duty and any taxes. Kind regards Michelle My-Accessories.co.uk

Posted 2 years ago

“Ordered on a Sunday arrived Tuesday. Items exactly as described. For my daughter's use. She was delighted.”

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Posted 2 years ago

“Ordered clock mechanisms. Easy website to navigate. Very efficient service, arrived the next day, well packaged. I completed my first clock this week! See photo.”

My-accessories.co.uk 4 star review on 10th May 2021

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Posted 2 years ago

“I have no problem with your service, but a real problem with the fold-out mini stand. It breaks so easily i have used five already. I would be interested in your view on this problem. The shipping was fast and packing superb. Eamon.”

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Posted 2 years ago

Good morning Eamon, Many thanks for your review and great comments regarding our shipping and packaging of our products. I am surprised at the comment regarding the fold out stand fridge magnet as we haven't had any bad feedback from other customers about them and our stock is all ok. Just for confirmation, when the magnet is despatched, the stand is attached to the main body and should only be removed by the receipient. Once removed, it is then placed in the slots provided to use in either the portrait or landscape format. The stand then remains separate from the magnet body to be kept in the stand slots. I hope this helps to explain how to use the magnets however should you still have any concerns, please don't hesitate to contact us directly either to hello@my-accessories.co.uk or by using the live chat as you have done previously, and we'll be happy to help further. Kind regards Michelle My-Accessories.co.uk

Posted 2 years ago

“The postage is quick, items are decent but as I make batch keyrings and store some before shipping I have found that they rust, so you have to strip them off again and replace them with new ones, time is money, and over 200 keyring chains wasted.”

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Posted 3 years ago

Good afternoon Brian, Many thanks for your order and for taking the time to leave a review. I am however sorry to hear that you have experienced rust appearing on orders that you have made and stored away for future use. This is not something that we have experienced so if I can ask you to contact us directly at hello@my-accessories.co.uk with details of how these are being stored so we can contact our supplier for futher advice. Kind regards Michelle My-Accessories.co.uk

Posted 3 years ago

“Easy purchase and received really quickly. The only thing that I didn't particularly like was that there was no padding on the placemats other than the outer box and foam wrap. But there was tonnes of paper on the topside of the box”

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Posted 3 years ago

Good afternoon Jaimie-Leigh, Many thanks for your order and for leaving us a review however sorry to read that you weren't in favour of the way the packaging was used. In our experience, we have found that packing the placemats flat on the bottom of the box is better than placing on packing paper underneath them. As they have foam bases which protect them against each other, the strong box base keeps them flat and prevents breakages during transit. The paper on the topside of the box is there to pack out the remaining space and prevent any movement. Kind regards Michelle My-Accessories.co.uk

Posted 3 years ago

“Just what I wanted.”

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Posted 3 years ago

“Service and delivery was very good. Would recommend to others.”

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Posted 3 years ago

“Goods arrived eventually due to delays in post. Good quality.”

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Posted 3 years ago

Good morning Paul, Many thanks for another order which was despatched by 1st class post on the 7th December, the first working day after placing the order. I am sorry to hear that it hasn't reached you yet as can see from your previous order which was sent out on the same service back in March, this reached you the following day. Royal Mail have been advising that in some areas, they are struggling with the sheer volume of items which has been impacted by not only the Christmas rush, but also the large increase of online ordering during the pandemic and reduced staffing due to self-isolation and sickness, and have asked customers to please be patient as they are doing their best to get peoples items out to them. Deliveries are taking place up to 9pm at night to assist with this. We advise customers to contact their local delivery office should their orders not arrive within a working week as it seems that the carding system is a bit hit and miss so items are being returned to the depots following failed deliveries, however please contact us again via email, should you still not receive your order by the middle of next week. Your tracking number will be contained within the order.update@blankproducts.co.uk email that is sent out to you when the order has been processed in our warehouse. If you are unable to locate in your inbox, please check your spam/junk folder. Kind regards Michelle My-Accessories.co.uk

Posted 3 years ago

Good morning Paul, I have checked the tracking details in Royal Mail and see that your order was delivered on the 14th December. Kind regards Michelle My-Accessories.co.uk

Posted 3 years ago

“A good kit I just wish there was an option for different length hands”

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Posted 3 years ago

“I had a lot of trouble ordering goods and gave up in the end then I had notice that my order had not gone through. Tried again, no success, but then I had confirmation of the order and it was delivered within days. Pleased with items. It did say free postage but I was charged. No matter, I got my order!”

Helpful Report

Posted 3 years ago

Good morning Audrey, I'm pleased to hear that you are happy with the items that you ordered from us however sorry that you had some issues whilst trying to place that order. I can see from our emails that my colleague Caroline spoke at length to your husband to assist in trying to resolve the issues, which he was happy with, and hopefully your experience in the future will be a much quicker and easier one. Regarding the free delivery, this is something which is triggered when ordering items over £100 inc VAT for a UK mainland delivery. As your order was below that figure, the postage was allocated correctly. Think the confusion maybe because the banner above the shipping calculator states: 'Can we tempt you? UK mainland: free delivery over £100. Highlands & Islands, Ireland and Channel Islands: free delivery over £150' This is for those who are close to that total and may want to order a bit more to qualify. Hope this helps to explain. Kind regards Michelle My-Accessories.co.uk

Posted 3 years ago

My-accessories.co.uk is rated 4.9 based on 2,053 reviews