MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.62

4.6 Rating 4,132 Reviews

90 %

of reviewers recommend MX5parts

4.6

Based on 4,132 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 18th April 2024

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As everybody else”

Helpful Report

Posted 7 months ago

Hi Olof - if there are specific points you would like us to be aware of, please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 7 months ago

“Not used yet unable to comment. Star rating irrelevant. .”

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Posted 7 months ago

Hi - we are sure your order will be with you very soon. Thanks MX5parts

Posted 7 months ago

“order parts not recieved now been told out off stock.”

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Posted 7 months ago

Hi Andrew - we are sorry your parts are out of stock, we hope that they will be back in stock very soon. Thanks MX5parts

Posted 7 months ago

“Long delivery time for this order. You should start a wearhouse in the EU.”

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Posted 7 months ago

Hi Per-Erik We are sorry that international orders now take longer than expected - your suggestion is a very good one. Thanks MX5parts

Posted 7 months ago

“Unfortunately my order has still not been fulfilled! However, MX5parts have kept me informed.”

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Posted 8 months ago

Hi Paul We are sorry your order is out of stock but pleased to know you are getting our status updates. Apologies for the delay and inconvenience. Thanks MX5parts

Posted 8 months ago

“I enjoy your service and have ordered many parts from you. The only negative thing I can say is the lack of tracking on overseas orders. I paid the import tax a week ago and have no clue on the whereabouts of my order.”

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Posted 9 months ago

Hi Karl Thanks for your feedback and appreciate your comments and understand your point of view. We use Royal Mail for international deliveries as other couriers become very expensive. Please do reach out again in around 7 days to sales@mx5parts.co.uk if your part hasn't arrived. Thank you MX5parts

Posted 9 months ago

“Ordering, delivery, and packaging all great, delivered to France no problem! However, I did email a technical question (twice) and never got a reply so three stars only”

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Posted 9 months ago

Hi Simon - sorry you never received our reply, we have checked with our customer services team and it was emailed 6th June at 11.33am, could the reply have gone into your spam folder by any chance? Thank you MX5parts

Posted 9 months ago

“Staff not very helpful on the phone and over priced sometime cheaper to get it from Mazda direct”

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Posted 10 months ago

Hi We are sorry to learn that you didn't have a great experience with us on this occasion, we will feed your comments back to the team to help us improve in the future. Thank you MX5parts

Posted 10 months ago

“Difficult to review as part has not been delivered”

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Posted 10 months ago

Hi Stephen - we are sorry your order is taking longer than normal, if you require any assistance tracking your delivery please contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 10 months ago

“You don't seem to stock a lot of the items advertised. Simple things like a mk1 cam cover gasket(that doesn't leak). The parts that are out of stock take an age to be replenished.”

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Posted 10 months ago

Hi Mark We appreciate your feedback and please be assured we do everything we can to keep as many parts as possible in stock, which includes sourcing parts internationally. We apologise for any inconvenience out-of-stock parts may have caused. Thank you MX5parts

Posted 10 months ago

“Attendo ancora la merce acquistata”

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Posted 10 months ago

Hi Mauro - international orders currently take 2 to 3 weeks to arrive, we apologise for the delay and any issues this causes. If you require any further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 10 months ago

“Orders always delivered on time. Always lots of products out of stock which is annoying.”

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Posted 10 months ago

Hi Stephen - thank you for your feedback, we continue to work hard to make sure we have as many products in stock as possible at any given time. Thank you MX5parts

Posted 10 months ago

“Unfortunately with Gt. Brittan outside the E.U. custom changes and clearance have been introduced in Ireland and I have not yet received my parts.”

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Posted 10 months ago

Hi Pat - we are sorry that your parts haven't yet arrived and apologise for the inconvenience as international orders do now take longer than normal. If you require any further assistance please don't hesitate to contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 10 months ago

“I have recently purchased goods from Mx5 Parts. The parts came three working days after a bank holiday weekend, which is ok!. However product stock level’s are low and the website is not always accurately kept up to date. I did ring to buy more parts and was met with a less than helpful chap who couldn’t wait to get me off the phone. It’s such a shame because so many people in the MX5 community have had positive experiences with this supplier. Maybe I contacted them at the wrong time. ☹️”

Helpful Report

Posted 10 months ago

Hi Vic We are sorry that you didn't have the experience we would expect you to have when shopping with us, we appreciate your feedback and hope we can be of service in the future. Thank you MX5parts

Posted 10 months ago

“Sono ancora in attesa, l'ordine non è ancora arrivato.”

Helpful Report

Posted 11 months ago

Hi Domenico - we apologise that your order hasn't yet arrived, international orders do now take longer than normal, however we expect this to arrive with you shortly. If you require further assistance please contact us at sales@mx5parts.co.uk Thank you MX5parts

Posted 11 months ago

“Nice service. But, for a purchase of 42£ (48€), I got the surprise to have to pay 28€ for the vat and the customs... argh...”

Helpful Report

Posted 11 months ago

Hi Lorenzo We are sorry to learn that you were faced with a customs charge, unfortunately, this charge is out of our hands and of course we do not charge VAT on relevant international orders. We are sorry for any inconvenience this has caused. Thank you MX5parts

Posted 11 months ago

“Product was packaged well and arrived undamaged. But frankly customer service was not quite what i expected. Due to some issue, either the website or my gmail and another outlook email, i could not log into my account (did not receive any password reset mails. Neither did a completely new account in a different email system receive any activation mail either.). I missed the easter discount due to this. The issue was promptly solved by mx5parts sending a new password by mail, so there was quick action which is very much appreciated, but i was only able to log in after the discount period ended. A little bit of compensation for this was much appreciated since i was originally in time for ordering but i could not due to issues. I will still order again next time as generally their service is great from what i hear and experience! Robert”

Helpful Report

Posted 11 months ago

Hi Robert We are sorry that you have experienced customer service issues that have impacted your experience with us. We have escalated this to our IT team to look into to make sure that we can resolve the issue, therefore we apologise for any inconvenience that this caused. Thank you for the feedback about your purchase we are glad was safely received. Thank you MX5parts

Posted 11 months ago

“DRL's for NC Mk 3.75 Delivery was poor 1-2 days became 7 days. No useful Tracking info Until I made a complaint. The instructions are in German. Wiring instructions are not clear The light fitting does not come ready assembled. The holes to assemble the light fitting did not line up. The lights look good on the car and they work well”

Helpful Report

Posted 11 months ago

Hi John - we are sorry to learn you haven't had the best shopping experience with us and that you are not satisfied with your parts, we have noted your product feedback to look into. Thank you MX5parts

Posted 11 months ago

“Parts not in stock 😒”

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Posted 1 year ago

Hi Andrew We apologise the parts you were after are not in stock, we hope to have them available very soon. Sorry for any inconvenience this has caused. Thanks MX5parts

Posted 1 year ago

“Good quality on time”

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Posted 1 year ago

Hi Tom Great to learn you were happy with the quality and delivery of your parts. Thanks MX5parts

Posted 1 year ago

MX5parts is rated 4.6 based on 4,132 reviews